酒店常用英语词汇短语

篇2：某酒店英语培训方案

悦凯国际酒店英语培训方案

一、基本方案

项目名称:悦凯国际酒店英语培训

培训对象:大堂和西餐厅员工

二、培训目标

初步掌握酒店常用英语,基本能和外籍客人沟通

三、课程设置

1、酒店接待英语

2、酒店餐饮英语

3、酒店前台英语

四、培训实施

培训方式:面授

面授地点:

五、时间安排

按每个部门实际空闲时间制定

六、其他

1、安排好大堂和西餐厅的员工班次,尽量令每个员工都能参加培训。

2、设定每周的英语日活动,要求当日每位员工必须用英语对话,以增加语言环境和对话自信心。

3、人事部制定英语考核奖惩制度,定期对员工进行英语考核,奖优罚劣。

篇3：西餐点菜服务英语知识点

点菜服务TakingOrders

经典对话

西餐正餐W=WaiterG=Guest

W:Goodevening.Wouldyouliketoordernow?

G:Yes,I’dliketostartwithshrimpcocktail虾尾小菜(虾仁杯),thenthevealcutlet(炸小牛排),I’llhaveavanillaice-creamfordessert,andsomecoffeewithcream.

W:I’msorry,thevealcutletisnotbeingservedtoday,butwehavesirloinsteak(腰眼牛排),it’sverydelicious.Wouldyouliketotryit,sir?

G:Thatsoundslikeagoodidea,I’llhaveasirloinsteak.

W:Howdoyoulikeyoursteakdone,sir?

G:Rare,please.

W:OK.

G:Pleasebringmetwoslicesofbreadandbutterwiththesoup.

上汤的时候请带两片面包和黄油给我。

W:Yes,sir.CanIgetyousomethingtodrinkwithyourmeal?

G:I’llhaveaginandtonicswithlemonandice,please.

我要杯带柠檬和冰块的奎宁杜松子酒。

W:Willthereanythingelse,sir?

G:No,thanks.Ithinkthat’senough.

W:Yes.Sooneshrimpcocktail,acupofcoffeewithcream,aginandtonicwithlemonandiceandtwoslicesofbreadandbutter.Andthemaincourseisararesirloinsteak.

G:Thankyou.

W:Thankyou,sir.Justamomentplease,I’llgoplaceyourorderandgetitforyourightaway.

推荐菜品

W:Whatwouldyouliketoorder?

G:Ican’tdecide.

W:Today’sspecialisbeefsteakwithonion.Itisalwaysafavoritewithourcustomers.Andourhousespecialty(招牌菜)isroastlegoflamb.

G:No.I’mnotthathungry.Whatelsedoyourecommend?

W:Perhapsyou’dlikesomesole(鳎鱼)?

G:Thatwouldbefine.

W:Wouldyoulikesomesaladwithit,sir?

G:Yes,please.Ami*edsalad.AndmayIhavesomericewiththesole,please?

W:Yes,sir.

常用英语句型百宝箱

一、询问是否可以开始点菜

1、Hereisthemenu/winelist/dessertmenu,sir.

Thewaiterwillbeheretotakeyourorder.

2、Pleasetakeyourtime,I’llbebacktotakeyourorder.

请慢慢选择,我一会儿来为您点菜。

3、E*cuseme,sir.MayItakeyourordernow?

4、Areyoureadytoorder,sir?

5、Areyoureadytoorderoryouneedanotherminute?

二、关心客人的饮食禁忌、喜好及特殊需要

1、Wouldyouliketohavetabled’hote,oralacarte?您选择套餐还是零点呢

2、Wehavebothbuffet-styleandalacartedishes,whichwouldyouprefer?

??我们有自助式和点菜式,您喜欢哪一种

3、Whynottryourbuffetdinner?

4、Howwouldyoulikeyouregg/steak/coffee?

5、Wouldyoulikeyourfriedeggssunny-sideup?

您点的煎蛋是不是只煎一面,蛋黄朝上

6、Whichsauce(汁)wouldyoulikeforthesteak?

7、Isthereanythingyoucan’teat?

8、Areyouallergictoanyparticularfood,sir?先生,请问您对某些食物过敏吗

9、Itwillstimulatetheappetite.它会刺激您的胃口。

10、Areyouonaspecialdiet?您对饮食有什么特别的要求吗

11、Wouldyoulikeyourcrabssteamedorfriedwithgingerandspringonion?

????????您要的红蟹是清蒸还是姜葱炒

12、WeserveCantonese,Sichuan,ShanghaiandBeijingcuisines,

whichcuisinewouldyouprefer?我们有粤菜、川菜、沪菜和京菜,您喜欢哪一种呢

13、Weofferspecialmenusfordifferentdiets.

我们有特殊食谱,可以满足不同的饮食需要。

14、Wehaveawiderangeofvegetariandishesforyouchoice.

???????我们有很都素菜可供您选择。

15、Whichflavorwouldyouprefer,sweetorchili(辣的)?

16、MaybeCantonesecuisinewillsuityou.

17、Wouldyoulikelargeorsmallportions(小份)?

18、Wouldyouliketoputitonyourhotelbill?

19、I’monadiet.我在节食。

20、I’dlikesomethinglight清淡/crisp香脆/sour酸/sweetfrodinner.

21、Wearenotusedtospicyfood.Pleasedon’tputanychiliinthemeal.

22、WhatdoChinesepeopleusuallyhaveontheirbirthday?

23、Pleaseaddsomepeppertothesoup.

篇4：酒店基本服务英语知识点

服务英语基本句型

1.当自己想做什么时用“MayI--------?”

(1).MayIhaveyourname,please?(2).MayIhaveyourcheck-outtime,please?

(3).MayIseeyourpassport,please?(4).MayIknowyournationality,please?

(5).MayItakeyourorder,please?(6).MayIhaveyourbill,please?

(7).MayIcleantheroom,please?(8).Housekeeping.MayIcomein?

2.在要求客人做什么时用“Couldyou---------”

(1).Couldyoufillouttheform,please?(2).Couldyouwriteyournamedown,please?

(3).Couldyouholdtheline,please?(4).Couldyoudraftthetelegram,please?

(5).Couldyoutellmetheaddress,please?(6).Couldyouwaitamoment,please?

3.在问客人要求与否或愿望时用“Wouldyou--------”

(1).Wouldyouliketeaorcoffee?(2).Wouldyouliketotakeata*i?

(3).Wouldyoumindwaiting?(4).WouldyoumindifIopenthecurtains?

4.当向客人征求意见要不要做什么时用“ShallI---------”

(1).ShallIdrawthecurtains?(2).ShallIcallthebellhop?

(3).ShallIdrawyouamap?(4).ShallImakethereservationforyou?

5.疑问词后接“Wouldyou---”的语句,均是询问客人愿望的表达形式.

(1).WhenwouldyouliketovisittheWindowoftheWorld?

(2).Wherewouldyouliketohavelunch?(3).Whattimewouldyouliketoeat?

(4).Whowouldyouliketocontact?(5).WhywouldyouliketovisitChina?

(6).Whichkindofroomwouldyouprefer?(7).Whichmuseumwouldyouliketovisit?

(8).Howwouldyouliketosettleyourbill?(9).Howmuchwouldyouliketospend?

(10).Howlongwouldyouliketostay?(11).howmanyticketswouldyouliketobuy?

(12).Howmanyroomswouldyouliketoreserve?

日常服务用语.

1.迎客.(1)Howdoyoudo?/Howareyou?(2).Welcometoourhotel.

(3).MayIhelpyou?/WhatcanIdoforyou?(4)I’mgladofyourvisit.

(5).Howmanypersons,please?(6).I’mpleasure/glad/pleasanttomeetyou.

(7).Howhaveyoubeenlately?(8).Goodmorning/afternoon/evening/night!

2.受助答谢.(1).Thankyouforhelping!(2).Thankyouforyouradvice/information!

(3).Thankyou!/Thanksalot!/Manythanks!(4).It’sverykind/niceofyou!

3.致谢回应.(1).Youarewelcome.(2).I’mgladtoserveyou!

(3).Mypleasure!/It’smypleasure!(4).Don’tmentionit./Nevermind./Notatall.

(5).It’snothing./Itdoesn’tmatter.(6).Thankyouforyourencouragement.

4.麻烦别人致歉.(1).I’msorrytokeepyouwaitingsolong!

(2).I’msorrytodisturbyou!(3).I’msorry,It’smyfault./Iapologizeforthis.

(4).Pardonme?/Ibegyourpardon?(5).Iwouldliketoapologizeforthemistke.

(6).I’mverysorryforthedelay.(7).I’mverysorryfortheinconvenient/mistake.

(8).I’mverysorrytohearthat.(9).I’mafraidIcouldn’thelpyou./Waitamoment.

(10)Couldyourepeatthat,please?(11).I’mverysorryforthat.(12).Justaminute.

(13).Couldyouspeakmoreslowly,please?(14).I’mawfullysorry,Ireallydon’tknow.

5.客离欢送.(1).Goodbye.Welcomeagain./Welcometovisitnexttime.

(2).Thankyouforyourcoming/visit.(3).Wishyouapleasantjourney!

(4).Hopetoseeyouagainsoon!(5).Haveanice/goodday!

(6).Pleaseenjoyyourstaying/dining!(7).Thankyouforstayingwithus.

(8).I’msohappytobewithyou./Goodluck!(9).Haveagoodtrip!

6.节日祝贺(1).HappyNewYear!(2).HappyBirthday!

(3).MerryChristmas!/Congratulation!(4).HappySpringFestival!

7.其他.(1).Areyouallright?(2).What’syourtrouble?(3).What’swrongwithyou?

(4).What’sthematterwithyou?(5).How’syourfamily?(6).Godblessyou!

(7).Remembermekindlytoyourwife.代我问候尊夫人.

(8).Pleasegivemyregardstoyourhusband.代我问候您的丈夫.

(9).Givemylovetoyourchildren.代我问候您的孩子们.

(10).Solong!后会有期.(11).Happylanding!旅途愉快!(送机时用.)

(12).Bon-Voyage!一路顺风!(送船时用.)(13).Ihavetosaygood-bye!

(14).Mustyougonow?(15).youareveryhelpful.您真是好帮手.

(16).Idon’tknowhowtorepayyou.我不知如何报答您.(17).Delaynomore!

(18).Pleaseforgiveme.(19).I’mtoblame.(20).Ishouldberesponsible.我应负责任.

(21).Takeheart.放心吧.(22).Don’ttakeittoohard.不要耿耿于怀/要看开些.(23).Cheerup.开心些吧./振作起来.(24).Don’tloseheart.不要灰心.

(25).Oh,whatapity!(26).Ifeelverysorryforyou!(27).Isympathywithyou.

(28).Youcantryagain.(29).Myverybestwishestoyoursuccess.

(30).ForGod’ssake,please.看老天爷的份上吧!(31).Besuretoletmeknow

简化问句.(1).Fromwhen?何时开始?(2).Tillwhen?要何时止?

(3).Sincewhen?从何时起?(4)Whynot?为什么不可以?

(5).Whatthen?之后有什么?(6).Sowhat?那又怎么样?

(7).Whatnext?跟着还有什么?(8).Whatelse?还有其他的吗?

(9).Oh!Whatamess!噢!真是一团糟!(10).Whyme?为什要我?

(11).Whataboutyou?你又如何呀?(12).Whatfor?做什么的?

(13).Whereto?去哪里?(14).Meaningwhat?什么意思?

(15).Have/DidI?我吗?

表示情感.(1)Leavemealong.让我单独一个人吧!

(2).真是有趣!Howinteresting!(3).我的天!Dearme!

(4).我是开玩笑的.I’mkidding.(5).我请客.Bemyguest.

(6).拿定主意.Makeupyourmind.(7).张先生在吗?IsMr.Zhangin?

(8).请问王小姐在吗?MayIspeaktoMisswang,please?

(9).很久没见您了.Ihaven’tseenyouforages.(10).要命!JustChrist!

(11).这很难说,It’sdifficulttosay.(12).让我想想看.Letmesee.

(13).但原如此.Ihopeso.(14).我想是的.Ithinkso.

(15).怎么会这样?Howcome?(16).哦,我不确定.Well,I’mnotsure,

(17).乐意接受.Withpleasure.(18).荣幸之至.It’smyhonour.

(19).对极了!Youcansayitagain.(20).好主意!Goodidea.

(21).一言为定!That’sadeal.(22).我也一样.SodoI.

(23).就这些.That’sall.(24).阿弥陀佛!Goodgracious!?

篇5：餐厅预定服务英语知识点

餐饮预定服务Reservation

一、词汇

普通预定:SimpleReservation宴会预定:BanquetReservation

团体包餐预定:GroupReservation外卖服务:DeliveryService

电话预定:Telephone来店预定:Spot/Talk

信函预定:Mail传真预定:Fa*电传预定:Tele*

客人姓名:GuestName单位名称:NameofGroup

登记编号:Code联系电话/地址:TelephoneNumber/Address

就餐人数:NumberofGuests预定就餐时间:Sit-downTime

包房:PrivateRoom餐位/价格:Table/price

特殊要求:SpecialAcquirements折扣优惠:Discount

付款方式:Payment餐位保留时间:Cut-offTime

取消预定的规定:ReservationAmendments/Cancellation

再次确认:Reconfirmation

二、电话预定服务

1、接听:Goodmorning/afternoon/evening!ThisisAscotCafe.MayIhelpyou?

????Sorrytohavekeptyouwaiting.

2、查询:Pleasewaitaminute.I’llcheckitforyou.

Wouldyouliketowaitamomentorletmecallyoubacklater?

3、致歉:WhattablesdoyoulikeI’msorry,therestaurantisfull.

I’mafraidtherearenotablesyoulike.Wouldyoumindchangingone?

4、沟通:Thankyouforcalling.Welookforwardtohavingyouwithus.

三、经典对话

1、普通预定

R=ReservationClerk:预定服务员G=Guest:顾客

R:Goodafternoon!ThisisPearlRestaurant.Liliisspeaking.MayIhelpyou?

G:I’dliketoreserveatablefortwotonight,please.

R:Forwhattime,sir?

G:Around7:15.

R:MayIhaveyournameandtelephonenumberplease,sir?

G:Baker.Andmynumberis334-4758.

R:Wouldyoupleasespellit?

G:B-A-K-E-R.

R:IsthatDasindogorBasinboy?

G:Basinboy.

R:Thankyou!Atablefortwoat7:15thiseveningforMr.Baker.

G:That’sright.

R:Thankyouforcalling,Mr.Baker.Bytheway,asthatisthepeakhour(高峰时段),weonlycankeepyourtableforhalfanhour.Thatmeansyoushouldcomebefore7:45.Welookforwardtowelcomingyou.

2、外卖服务

G:Hello!Doyoudeliverlunchbo*es?你好!请问你们送外卖盒饭吗

R:Yes,wedo.WhatcanIdoforyou?

G:Whatdoyouhave?能否介绍一下有什么菜式

R:Meatandeggs:boiledchicken,chickeninsoysauce,double-cookedpork,steamedfish,porkribsintomatosauce,roastpork,roastgoose,friedbeef,friedegg,saltedeggandegginsoysauce.Vegetables:cabbage,heartofcabbage,Chinesespinach,watercressandcelery.肉蛋类有:白切鸡,豉油鸡、回锅肉、清蒸草鱼、茄汁排骨、叉烧、烧鹅、油泡牛肉、煎蛋、咸蛋、卤水蛋。蔬菜有:白菜、菜心、苋菜、西洋菜和芹菜。

G:ThenI’dliketenlunchbo*eswhichincludeboiledchicken,friedeggandcabbage.Howmucharethey?我要10份盒饭,要白切鸡、煎蛋和白菜。一共多少钱

R:Eachiseightyuan,thetotaliseightyyuan.WhereshouldItaketo?

每个八元,一共八十元。请问送到哪里

G:Room1009,CommercialBuilding(商业大厦).Howlongdoesittaketodeliver?

R:Youwillhavethemin20minutes.

3、无法满足预定要求

G:Hello,isthattheHappyHourRestaurant?

R:Speaking.MayIhelpyou?

G:Yes.I’dlikeatableforeightat7:00thisevening.Canyouarrangeitforus?

R:Justaminute.I’llcheckifthereanyavailability(空位).(Afterawhile)I’msorry,sir.Therearen’tanytablesleftfor7:00,butwecangiveyouoneat8:30.Wouldyouliketomakeareservationatthattime?

G:Well,letmesee.Itseemsalittlelate.

R:Usually,therestaurantwillbequieter(比较安静)atthattime,sir.

G:That’sthetruth,andweneedaquietplaceinfact.

R:ThenIwillrecommendtheWestLakeRoom.Itisquietandspacious(宽敞).Andweofferfreefruitjuiceafter8:30.

G:Fine.Ichangethetimeto8:30.

R:Verygood,sir.Atableforeightat8:30thiseveninginWestLakeRoom.

MayIhaveyourname,please?

G:It’sSmith.

R:Thankyouverymuch,Mr.Smith.Bye.