某酒店员工英语培训辅导材料

篇2：X酒店保安英语培训资料

酒店保安部英语资料PracticalEnglishForSecurityDepartmentSecurityguard保安Securitydepartment保安部Park停放Parkinglot停车场Patrol巡逻Lobby大厅Goodmorning早上好Goodafternoon下午好Upstairs在楼上downstairs在楼下Ta*i出租车Restaurant餐厅washroom/Restroom/bathroom/洗手间lady'sroom或者man'sroom男卫/女卫toilet的意思是马桶,英国人表厕所WC=watercloset洗手间如果你想GotoW.C.,你可以委婉地说:Iwanttowashmyhands.一、询问/服务:1.Goodmorningmadam.WelcometoGardenAvenueHotel.早晨好,太太。欢迎光临嘉登道大饭店饭店。向客人作自我介绍:—我叫。如果有什么需要我帮忙,请告诉我。Mynameis.PleaseletmeknowiftheresanythingIcandoforyou./CanIhelpyou?2.MayIhelpyou?我可以帮助你吗3.Wherewouldyouliketogo?或Whereareyougoing?你要去哪儿4.Followme,please.Illcalloneforyou.请跟我来,我来为你叫车。5.Youarewelcome.不用客气。6.Letmeshowyoutheway.我来给你带路。7.Thisway,please.请这边走。8.WhatcanIdoforyou?/CanIhelpyou?/我能为您干点什么/需要我为你服务吗9.IsthereanythingIcandoforyou?有什么能为您效劳的吗10.听不明白客人说话时,不要臆想,你可以:—请再说一遍好吗Iamsorry,Idontunderstand.Couldyoushowme?/Ibegyourpardon.Pardon?对不起,请再说一遍好吗12.Justamoment,please.请稍等一下。要客人等待时,要先有交代:—请稍等一会儿。Justamoment,please./Waitaminute,please.—我一会儿就来。Iwillbewithyouinamoment.﹡再返回客人身边时,对久等的客人说抱歉:—对不起,让您久等了。Sorrytohavekeptyouwaiting.30)Sorrytohavekeptyouwaiting.对不起,让您久等了。31)Sorrytointerruptyou.对不起,打扰您了。32)Imsorryaboutthis.对此表示歉意。33)Iapologizeforthis.我为此道歉。71)Asyouwish(orlike.随您的便。72)Certainly.当然可以。73)Ofcourse.当然可以。25)Iamatyourservice.乐意为您效劳。22)Youarewelcome.不用谢。23)Notatall.不用谢。Dontmentionit.不用谢。24)Itsmypleasure/Mypleasure.很高兴为您服务。25).Wedontaccepttips,Iamverygladtobeabletohelpyou.我们不收小费。非常高兴能帮你的忙。10.TakingaTa*i打的44.Wheredoyouwanttogo?你想去哪里45.Itsquitefarfromhere.路挺远的.二、拒绝/禁止:*拒绝:1.E*cuseme,Sir.先生,对不起。2)I'msorry,that'snotallowed.对不起,这是不允许的。3)No,I'mafraidnot.不,恐怕不行。4)Outofthequestion,I'mafraid.恐怕不可能。5)Ididn'tmeanit.我不是故意的。6)I'mverysorryforanyinconvenienceI'vecausedyou.给您造成不便敬请谅解Doyoumind....?◆当你不能满足客人要求时:—Imafraiditisagainsthotelregulation.我恐怕这违反酒店的规定。—Imsorry,wearenotallowedtodothis.对不起,我们不允许这样做。*禁止语:1.Employeesonly/StaffOnly.闲人免进NoEntrance/noadmittance.禁止入内2.Authorizedpersonnelonly.指定人员使用AuthorizedCarsOnly.专用停车位DistinguishedGuestsOnly.贵宾专用NoAdmittanceE*ceptOnBusiness.非公莫入5.Parkingisprohibitedhere.此地禁止停车。6.E*cuseme,youarenotallowedtoparkyourcarhere.对不起,你的车不能停在这里。7、Pleasedon'tsmokehere.请不要在这边抽烟。8.It'sagainstthelaw.这是违法的。9.WarehouseAuthorizedPersonsOnly仓库重地,闲人免进WarehouseDoNotEnter仓库重地,请勿进入10.WARNINGS(警告牌)NotOpentoVisitors谢绝参观Outofbounds游人止步KeepYourHandsoff请勿动手NoCamera不准拍照NoSmoking!禁止吸烟KeeptotheRight靠右行走WetPain!油漆未干Noadmittance!行人止步Keepoffthegress勿进草地Nolittering别乱扔废物Nothoroughfare禁止通行NoParking禁止停车Keepout禁止入内BeQuiet请安静11.Noadmittancewithoutapass.无通行证不准进入。进入权Thepeoplewithoutaticketaredeniedentry.没有票的人不许入内。入口,门口Weusedthebackentrancetothebuilding.我们是从大楼的后门入口走进去的。三、短语部分:1.Isee.我明白了。3.Letgo!放手!6.Noway!不行!8.Holdon.等一等。11.Notyet.还没。12.Seeyou.再见。13.Shutup!闭嘴!27.Thisway。这边请。28.Afteryou.您先。35.Ofcourse!当然了!36.Slowdown!慢点!40.Watchout!当心。41.What'sup?有什么事吗?44.Don'tmove!不许动!50.Letmesee.让我想想。57.Don'tworry.别担心。63.Areyousure?你肯定吗?66.Hereyouare.给你。68.Takeiteasy.别紧张。51.Nevermind.不要紧。52.Noproblem!没问题!73.Helpyourself.别客气。123.Youhavemyword.我保证。131.I'llbebacksoon.我马上回来。215.Noneofyourbusiness!与你无关!

篇3：Z前厅英语培训教程

前厅部英语培训教程?1.?迎接客人?Good?morning?Good?afternoonGood?eveningI’m?glad?to?meet?you.很高兴见到您2.?提供帮助May?I?help?you?(比较委婉)Can?I?help?you?What?can?I?do?for?you?Is?there?anything?I?can?do?for?you3.?询问姓名、房间号、电话等情况时May?I?have?your?nameHow?to?spell?May?I?have?your?room?number?May?I?have?your?telephone?number4.?表示祝愿Have?a?nice?day?with?us.?(祝您在我们酒店居住愉快)Enjoy?your?stay?with?us.?Have?a?pleasant?journey.?/Have?a?good?trip.(祝您旅途愉快)?5.?客人离店时?Thank?you?for?coming.谢谢您的光临。We?hope?to?see?you?again.?希望再次见到你。Welcome?to?our?hotel?again.We?are?looking?forward?to?your?arrival.(我们期待着您的到来)We?look?forward?to?seeing?you?soon.?6.?听不清对方的话时I’m?sorry,?I?don’t?understand.对不起,我没有听懂。I’m?sorry,?would?you?speak?slowly?对不起,您可以讲慢一些吗?I’m?sorry,?I?didn’t?hear?clearly,?would?you?repeat?it?对不起,我没有挺清楚你能在重复一遍吗I’m?sorry,?I?beg?your?pardon?对不起,请您再说一遍好吗?7.?请稍等时Just?a?moment/minute?,?please?.?请稍等。Wait?a?moment?/minute?,please?.Hold?on?,please.(别挂断)Hang?on,please.?8.?对客人等候表示歉意Sorry?to?keep?you?waiting,?I’ve?got?it.对不起,让您久等了,我找到了(have?you?waiting)?9.?感谢与回答Thank?you.Thanks.Thank?you?very?much.That’s?very?nice?of?you.You’re?welcome.It’s?my?pleasure.?不客气。?Not?at?all?.?Don’t?mention?it.?10.?电话用语注意:(接电话人自我介绍时不能说“I?am?……而要用this?is?......speaking.”问对方是谁时不能说“who?are?you?而要说who?is?this”)如:---Good?morning?,this?is?Tom?speaking?,who?is?speaking?前台英语11.?Do?you?have?a?reservation/Have?you?a?reservation?请问您有预订吗12.?May?I?have?your?name?我可以知道您的名字吗13.?Mr.?Wang,?Just?a?moment?please.?I’ll?check?the?computer.王先生请稍等,我查一下电脑。14.Sorry?to?keep?you?waiting,?I’ve?got?it.对不起,让您久等了,我找到了。15.May?I?have?your?passport,?please?我可以看一下您的护照吗16.Please?fill?in?the?registration?form?Thank?you.请您填写一下登记单好吗谢谢。17.What?method?of?your?payment,?by?credit?card?or?in?cash我可以知道您的付款方式吗是用信用卡还是用现金18.May?I?have?it?for?imprint,?please?我可以为您刷卡吗19.Please?sign?your?name?here.请您在这里签字。20.May?I?have?some?deposit您可以付一些预付金吗21.This?is?your?welcome?card?and?key?card,?your?room?number?is?203?on?the?2?floor,?our?Bellboy?will?show?you?to?your?room.?这是您的欢迎卡和钥匙卡,您的房号是203,位于2层,我们的行李员将带您进入房间。?总机英语?22.?We?have?standard?room,?delu*e?room,?suite?room?and?so?on.?Room?rate?is?528?RMB?including?fifteen?percent?service?charge,?what?kind?of?room?do?you?like?我们酒店有标准间、豪华间、套房等等,标准间房价是528元,包括15%的报务费,请问,您喜欢哪种类型的房间呢22.What?about?your?arrival?and?departure?dates?我可以知道您到达及离店的日期吗23.?May?I?have?your?nameHow?to?spellThank?you.我可以知道您的名字吗,怎样拼写谢谢。24.?I’m?sorry,?sir/madam.?The?line?is?busy,?would?you?please?call?back?later?or?leave?a?message?对不起先生/小姐。电话占线,您是稍后再拔还是需要留言呢25.?I’m?sorry,?sir/madam.?There?is?no?answer.对不起先生/小姐,电话没有人接。26.?May?I?have?your?room?number?and?wake-up?call?time?我可以知道您的房号和叫醒时间吗27.?Mr.?Wang?your?room?number?is?203?and?your?wake-up?call?is?at?si*?o’clock.?Is?that?rightHave?a?good?night.王先生,您的房号是203,叫醒时间是早上六点,是这样吗祝您晚安。28.?Good?morning,?Mr.?Wang.?This?is?your?wake-up?call?at?si*?o’clock.?Have?a?nice?day.?早上好王先生,这是您的叫醒电话,祝您愉快。29.?I’m?sorry,?sir/madam.?I’m?afraid?the?number?is?would?check?it?again?对不起先生/小姐,恐怕您这个号码是错误的,您可以再核对一下吗30.?May?I?transfer?your?call?to?Sales?Department?我可以帮您把电话转到销售部吗31.?One?moment?please,?I?will?transfer?your?call?to?the?reception?to?check?for?you.请稍等,我帮您把电话转到前台查询一下。32.?Our?hotel?telephone?number?is?4638855.Located?in?ZhongYang?Avenue,Paoli?District.?Harbin?China?150001.我们酒店的电话号码是4638855,位于南岗区中央大街,邮编是150001。33.?E*cuse?me,?whom?do?you?want?to?call?请问,您打电话找哪一位34.?I?tired?several?times?to?call,?but?there?is?no?answer.我打了几次,但是都没有人接电话。35.?*cuse?me,?where?are?you?calling?from?请问,您从哪里打来电话Who?is?speaking?请问您是哪一位36.Someone?is?speaking.有人在讲话。37.Is?there?anything?I?can?do?for?you?您还需要其它帮助的吗38.We?are?open?daily?from?8:00?am?to?9:00?pm.我们的营业时间是从早上8:00到晚上9:00。39.I’m?sorry,?our?computer?is?out?of?order.(is?not?work)对不起,我们的电脑出障了。

篇4：Z西餐英语培训大全

Flatware

西餐具

Settingthesilverdoesn'trequirearoadmap.Placethepiecesintheorderthey'llbeused,workingfromtheoutsidein.Here'showtheitemsshownaretraditionallyused:

摆放银餐具没什么难的,你没有必要像做地图一样将他们摆放得那么精确。只要按使用的顺序摆放,由外及内即可。现在我们来看看这些餐具传统上是怎么摆放的。

Cocktailfork:seafoodorfruitcocktail,lobster,andforservingpicklesorolives.

开胃食品餐叉:吃海鲜、开胃水果、龙虾时用,吃泡菜、橄榄的时候也可以用它。

Saladfork:salads,fish,pies,pastries,andcoldmeats.

沙拉餐叉:吃沙拉、鱼肉、馅饼、点心以及冷盘时用。

Fishfork:inplaceofthedinnerforkwhenfishisserved.

餐叉:吃鱼的时候,鱼餐叉是用来替代正餐叉的。

Dinnerfork:allentreese*ceptfish.

正餐叉:除了鱼之外,适用于吃所有的主菜。

Steakknife:forcuttingmeats.

牛排刀:用来切肉。

Fishknife:inplaceofdinnerorsteakknifewhenfishisserved.

食鱼刀:吃鱼的时候用来替代餐刀和牛排刀的。

Butterknife:butterpats,softcheeses,chutneysandrelishes.

黄油刀:用来切小黄油块、软奶酪、酸辣酱以及开胃小菜。

Dinnerknife:allentreese*ceptfish.

正餐刀:适用于除了鱼之外的所有正菜。

Soupspoon:desserts,cereal,soup.

汤勺:用于甜点、麦片粥以及汤。

Teaspoon:coffee,tea,fruits,andsomedesserts.

茶匙:用于咖啡、茶水、水果以及某些甜点。

Icedbeveragespoon:anytallbeverageordessert.

冰饮料勺:用于高脚杯的饮料或甜点。

Demitassespoon:condiments,andcaviarandafter-dinnercoffee.

小咖啡勺:用于调味品、鱼子酱以及餐后咖啡。

如何点菜:

不知道要从哪里吃起餐具要从最外面的「色拉叉」saladfork往里面吃。

Idon'tknowwheretostart!Couldyoushowme,please?

我不知道从何点起!请你告诉我好吗

然后服务生会告诉你要点「前菜」appetizer、「主菜」、maincourse、「配料」sidedish、「沾酱」dip、「甜点」dessert、「饮料」beverageordrink,但你看看旁边那张桌上,每个盘子都大如脸盆,忽然有点担心吃不完,于是妳问:

Isn'tthatalittletoomuch?

会不会点太多吃不完

服务生大概会跟妳说点得刚刚好,但最后终于证实吃不完,于是妳得请他帮妳打包:

Pleasewrapthisupforme.

请帮我包起来。

I'dlikeadoggiebag,please.

麻烦一下,我需要一个打包用的袋子。

顺便就可以说:

I'dlikethechecknow,please.

我要结帐。

一般来说,消费总额的百分之十到十五,是妳应该另外给服务生的小费——这就解释了服务生所谓「刚刚好」的意思。临走之前,别忘了在桌上放小费再离去喔!

以下是其它在餐厅用得到的话

CouldIhaveaglassofwater,please?

请给我一杯水好吗

Howmanypiecesareinanorderofchickenwings?

一份鸡翅有几支

That'llbeitfornow.We'llordermorelaterifit'snotenough.

我们先点这些,不够再点。

CouldIhaveamenu?I'dliketoordermore.

请给我菜单。我要加点。

CouldIhavearefillplease?

请帮我续杯好吗

篇5：XZ客房部基础英语培训词汇

BASICENGLISHFORHOTELHOUSEKEEPINGSTUFF

PARTONEWORD

客房部基础英语培训词汇部分

一、Roomwords房间词汇

1、Sleeping睡眠空间

2、Washing梳洗空间

3、Living起居空间

4、Writing书写空间

5、Storing存储空间

6、Otherequipment其它设备

二、Specialwords客房特殊词汇

一、房间词汇

PartOne、SLEEPIGN(睡眠空间)

一、床bed

床单sheet被子quilt

被罩bed-cover枕头pillow

内枕pillow-slip枕套pillowcase

毛毯blanket床垫mattress

白拍mattresspad床头灯bed-sidelamp

床头灯罩lampshade灯泡lightbulb

壁画picture墙壁wall

壁纸wallpaper折叠床foldingbed

加床rollawaybed

二、床头柜bedsidetable

电话telephone便签notepaper

笔pen电子表clock

请勿吸烟卡pleasedontsmokeonthebed

音响radio夜灯nightlight

PartTwo、WASHING(梳洗空间)

一、洗脸台:镜子bathroommirror中巾架towerrack

洗手盆washhandbasin面盆水龙头tap(hotandcold)

下水堵stopper排水洞drainhole

化装镜vanitycounter肥皂碟soapdish

卷纸架toiletpaperholder吹风机hairdryer

垃圾筒garbagecan

1、备品:口杯drinkingglasses小巾handtowel

中巾facetowel烟灰缸ashtray

2、供应品:牙刷toothbrush牙膏toothpaste

浴帽showercap梳子comb

针线包aswingkit洗发水shampoo

润肤bodylotion肥皂soap

面巾纸tissue卷纸toiletpaper

剃须刀razor

二、抽水马桶toiletbowl:马桶盖toiletseatcover

马桶垫toiletseat抽水柄flushhandle

排水管wastepipe溢出overflow

三、浴缸bathtub:大巾架towelrack

浴缸扶手grabbar淋浴头showerhead

晾衣绳clothesline

1、备品:地巾bathmat浴袍bathrobe

大巾bathtowel浴帘showercurtain

浴帘杆showerrail

四、其他词汇otherwords

丢失missing沾染stain

堵塞clog烧坏的burnout

通风不凉的stuffy门钩doorhook

PartThree、LIVING(起居空间)

一、休闲:咖啡桌coffeetable圈椅chair

扶手椅armchair火柴match

落地灯floorlamp窗户window

窗帘curtains(dayandnight)窗帘curtainrod

宣传架notice

二、娱乐:电视TV遥控器remotecontrol

机顶盒VOD电视柜TVshelf

节目单TVprogramlist

三、小酒吧minibar:酒单minibarlist热水壶electrickettle

冷水壶Flask冰筒icebucket

托盘tray茶壶teapot

茶叶tea咖啡coffe

咖啡杯cup茶杯teacup

冰箱fridge

四、酒水:花生peanut土豆片chips

可乐co-ca-co-la雪碧sprite

本地啤酒localbeer果汁juice

新其士sunkist巧克力chocolate

本地矿泉水mineralwater进口矿泉水evian

PartFour、WRITING(书写空间)

一、写字台writingdesk:梳妆镜dressingmirror台灯lamp

节目架TVprogramshelf

梳妆椅dresstablestool

二、文具盒stationerybo*:信纸envelope

电传fa*paper行李贴

安全须知

抽屉drawer:服务指南ServiceGuide

电话本ImperialGuide

PartFive、STORING(存储空间)

壁橱wardrobe/closet衣架hanger

备用枕头extrapillow毛毯blanket

洗衣单laundrylist洗衣袋laundrybag

鞋拔子shoehorn衣刷子clothsbrush擦鞋纸shoeshine拖鞋slipper

保险箱safe衣柜门door

行李架luggagerack

PartSi*:OtherEquipment(其它设备)

一、门厅:门door门锁lock

门把手handle窥镜spy-hole

打扫牌makeuproomDND牌donotdisturb

早餐牌breakfast开关switch

沙帘cheers窗台windowsill电源插座socket空调aircondition

花瓶vase沙发sofa

安乐椅easychair穿衣镜full-lengthmirror

紧急疏散图fireescapeplan壁角板skirting

二、SpecialHousekeepingNouns(客房特殊词汇)

插头plug接线板adapter

吸尘器vacuumcleaner抹布dustcloth

钥匙masterkey手推车trolly

消毒剂disinfectant空气清新剂airfreshener剪刀scissors熨斗iron

胶水gluewater胶条adhesivetape

宽带线coderline变压器transformer