XZ客房部基础英语培训词汇

篇2：Z客房部英语培训句型部分

BASICENGISHFORHOTELHOUSEKEEPING

PARTTWO

客房部英语培训

句型部分

本章概述

一、Greeting

二、Offeringhelp

三、Promising

四、Apologize&Respondingtoapologies

五、Sympathizing

六、E*pressingthanks&respondingtothanks

七、Givingsuggestions

八、Sayinggoodbye

九、Respondingtocomplaints

十、Inquiringaboutpreference

十一、Askingfor&givingdirections

十二、Makingarequest

十三、Goodwishes

英语培训(一)

一、问候:

Goodmorningsir/Mr…...早上好先生

Goodafternoonmiss/madam下午好

Goodevening晚上好

Goodnight晚安

二、情景对话:

A:Housekeeping.MayIcomein?服务员,我可以进来吗

B:Yes,whatitis?什么事呀

A:wedliketocleantheroom.Maywedoitnow:?我们为您打扫房间,现在可以吗

B:Yes,goahead可以来吧!

三、句型

MayImakeupyourroom?我可以打扫您的房间了吗

Maywecleanyourroomnow.Sir?我可以打扫您的房间了吗

Couldyoucomebacklater?你能一会儿来吗

MayIhelpyou/whatcanIdoforyou?我能帮您做点什么吗

四、词汇

morning早上afternoon下午evening晚上

Housekeeping客房服务员cleantheroom打扫房间comebacklater一会儿来makeuproom打扫房间

英语培训(二)

一、日常用语

E*cuseme.Sir/Miss/Madam打扰您一下,先生//小姐

Thankyou/thanks谢谢

Youarewelcome.别客气

Goodbye/Seeyou再见

二、句型

Whattimewoulditbeconvenient.Sir?什么时候比较方便先生

Wellcomeandcleanyourimmediately.我们将立刻来打扫您的房间

Whattimeisitnow?现在几点了

Whatisyourroomnumber?我的房间是哪间

三、数字/时间

onetwothreefourfivesi*seveneightnineteneleventwelvethirteenfourteenfifteensixteenseventeeneighteennineteentwenty-onethirtyfiftysixtyseventyeightyninetythousandmillionbillion

oneoclocktwooclocktwothirtyaquarterto/pastthree

四、词汇

Justamoment稍等convenient方便immediately立刻

英语培训(三)

一、日常用语

Imsorrytodisturbyousir.打扰了先生

Haveaniceday.祝您今天过的愉快

Haveagoodrest祝您过的愉快

SureCertainly当然可以

二、句型

Illbethereinafewminutes我马上就去

CouldIhavesomemoretowels/tea/coffee请给我那一些毛巾/茶叶/咖啡

Illgetthererightaway/Illbringitrightaway我马上去拿/我马上给您拿来

Imsorrytohavekeptyouwaiting对不起让您久等了

三、词汇

disturb打扰rest休息minutes分钟towel毛巾wait等侯tissues面巾纸quilt被子ashtray烟灰缸ice冰块hotwater热水

英语培训(四)

一、日常用语

Haveapleasantevening祝您度过愉快的夜晚

IsthereanythingelseIcandoforyou还需要我做什么

二、句型

Doyouhavelaundry?你有洗衣吗

MayIreplenishyouminibar?我能给您补充酒水吗

Whenwilltheybeready?什么时间能洗好

Welldeliverthemtomorroweveningaroundsi*。

我们将在明天6点左右送到您的房间。

Whatsseemstobetrouble?哪儿出了毛病

Letmecallarepairmantodoit.我去叫一个修理工来

三、词汇

pleasant愉快laundry洗衣deliver送回、送到trouble问题repairman修理工

篇3：Z前厅部英语培训教材

前厅部英语培训教材目录1.酒店通用英语…………………………………………(1)a)?常用句型b)?部门英语名称2.??迎宾用语………………………………………………(2)a)?常用句型3.????客房预定………………………………………………(2)a)?基本词汇b)?常用句型c)?样本对话4.前厅接待………………………………………………(3)a)?基本词汇b)?常用句型c)?样本对话5.商务中心………………………………………………(5)a)?基本词汇b)?常用句型c)?样本对话6.结账退宿………………………………………………(7)a)?基本词汇b)?常用句型c)?样本对话7.附录……………………………………………………(9)I.?前厅部常用词汇a)?服务台常用词汇b)?电讯服务II.前厅部组织架构英汉互译III.月份、星期、数字表达?酒店通用英语?1、常用句型:答谢语Thanks1.?非常感谢。Thankyouverymuch.2.?不客气。Youarewelcome.道歉语Apologies3.?对不起。I’msorry.4.?劳驾。E*cuseme.5.?抱歉让您久等了。Sorrytohavekeptyouwaiting.6.?我没明白您的意思,我马上请我们经理过来。Idon’tunderstand.I’llgetthemanager.7.?没关系。That’sallright.8.?我马上就办。Iwilldoitrightaway.9.?听到这件事我很抱歉。I’msorrytohearthat.提醒用语Notice10.?请小心。Pleasebecareful.11.?别担心。Don’tworry.12.?放心好了。Takeiteasy.13.?请稍等。Justamoment,please.提供帮助OfferingHelp14.?请走这边。Thisway,please.15.?能请您跟我走吗Couldyoupleasefollowme?16.?洗手间在那边。Therestroomisoverthere.再见&祝福用语Parting&Goodwishes17.?明天见.Seeyoutomorrow.18.?祝你们玩得愉快!Haveagoodtime19.?圣诞快乐.MerryChristmas!20.?新年/中秋节/生日快乐!HappyNewYear/Mid-AutumnDay/Birthday!?2、酒店部门英语名称:1.E*ecutiveOffice行政办公室2.HumanResourcesDept.人力资源部3.FrontOffice前厅部4.HousekeepingDept.客房部5.Food&BeverageDept.餐饮部6.RecreationalDept.康乐部7.FinancialDept.财务部8.SalesDept.销售部9.PurchaseDept.保安部10.EngineeringDept.工程部?迎宾用语1、常用句型1.?您好。Howdoyoudo.2.?您好吗Howareyou?3.?早上(下午、晚上)好。Goodmorning,(afternoon,evening).4.?欢迎光临君家酒店。WelcometoKing-househotel.5.?欢迎入住我们酒店。Welcometostayinourhotel.6.?希望您住店愉快。Hopeyou’llenjoyyourstayinghere.?客房预定1、基本词汇reserve预定??holdtheline不挂断?single单个的twin一对的double一双的?availability可用性?per每一的?unguaranteed无担保的AmericanE*press美国运通卡scheduled如期的2、常用句型1.?您好,客房预定部,请问有什么可以帮助您Goodmorning,Roomreservations.MayIhelpyou2.?我想预定一个房间。Yes,I’dliketoreservearoom.3.?谢谢您,要定在什么时候吧您一行有多少人Thankyou,sir.Forwhichdateandhowmanyguestswilltherebeinyourparty?4.?四月16日到20日。只有我和我太太。FromApril16thto20th,Justmywifeandmyself.5.?请别挂断好吗Couldyouholdtheline,please?6.?我来查一下是否有空房间。I’llcheckourroomavailability.7.?您能告诉我您的姓名和电话号码吗MayIhaveyournameandphonenumber,please?8.?您想要什么样的房间Whatkindofroomwouldyouprefer?9.?您希望住几晚Howmanynightsdoyouwishtostay?10.?让您久等了,先生/女士。Thankyouforwaiting,sir/ma’am.11.?单人房/双人房每晚**人民币。Asingleroom/atwinroom(adoubleroom)is**RMB.3、样本对话R=ReservationClerkG=GuestR:Goodmorning.RoomReservation.MayIhelpyou?G:Yes,I’dliketoreservearoom.R:Thankyou,sir.Forwhichdateandhowmanyguestswilltherebeinyourparty?G;FromApril16thto20th.Justmywifeandmyself.R:Atwin,please.G:Couldyouholdtheline,please?I’llcheckourroomavailability.(Afterawhile)Thankyouforwaiting,sir.WehaveatwinroomatUS$180pernight,willthatberight?G:Ok,I’lltakeit.R:Thankyou,sir.MayIhaveyournameandyouphonenumber,please?G:Sure.MynameisLiFang,andmyphonenumberis.R:Mr.Li,phonenumberis…E*cuseme,howdoyouspellyourfirstname?G:It’sL,I.R:L,I.thankyou,Mr.Li.MayIknowyourarrivaltimeonApril16th?G:Around9:00p.m..R:Mr.Li,fortheunguaranteedreservation,wecanonlyholdtheroomby6:00p.m.,becauseitisthepeakseasonnow.Ifyoumakeaguaranteedreservation,wecanholdtheroomovernight.Wouldyouliketomakeaguaranteedreservationbycreditcard?G:Fine,DoyouacceptAmericanE*press?R:Yes.MayIknowthenumber?G:It’s134986.R:Thankyou,Mr.Li.You‘vemadeaguaranteedreservationattheChuZhouKing-househotel,fromApril16thto20thfor5nights.Ifyoucan’tarriveasscheduled,pleaseinformusbeforep.m.onApril16th.Thankyouforcallingandwelookforwardtoservingyou.

篇4：Z酒店前台英语培训内容

前台英语English?for?Front?Office1.?Good?morning,?may?I?help?you?早上好,我可以为您效劳吗2.?For?which?dates?would?you?like?to?book?the?room?请问您订的房间在什么日期3.?May?I?have?your?name?请问您贵姓4.?How?do?you?spell?the?name,?please?请问名字怎样拼5.?May?I?have?your?phone?number?and?fa*?number?请问您的电话号码和传真号码6.?How?many?guests?are?there?in?your?party?请问有多少位客人7.?What?kind?of?room/rooms?would?you?like?您需要什么种类的房间8.?Would?you?like?a?room?with?twin?beds?or?a?double?bed?您需要双人床还是两张单人床的房间9.?Please?wait?a?moment,?let?me?see?if?we?have?any?double?rooms?available.请等一等,我看看还有没有双人房。10.?Yes,?we?have?a?vacancy.我找到有空房了。11.?I’m?sorry,?sir.?We’re?fully?booked?for?those?dates.对不起,先生。我们这些日子的房间全订满了。12.?At?what?time?will?you?arrive?您什么时候到达13.?May?I?know?your?flight?number?请问您的航班号14.?We?don’t?have?any?double?rooms?available.我们现在没有双人床的房间了。15.?Would?you?mind?a?twin?room?instead?您介意要两张单人床的房间吗16.?(Does?it?include?breakfast?)?I’m?afraid?not,?sir.不(包早餐),先生。17.?RMB?880yuan?per?night.每晚880元人民币。18.?(I’m?calling?from?Washington.?I’d?like?to?book?a?double?room?for?Mr.?George?Smith.)?What?did?you?say?the?name?was?您说的名字是什么19.?May?I?know?who’s?making?the?reservation,?please?请问帮他订房间的是哪一位20.?How?will?he?pay?the?bill?他的房租是怎么付21.?(His?company?will?pay.)?Which?company?is?it?是哪一间公司22.?As?we?have?no?credit?arrangement?with?your?company,?you’ll?have?to?send?us?a?deposit.由于我们酒店与贵公司没有信用协定,您得先付押金。23.?Is?the?company?willing?to?cover?all?e*penses?公司愿意支付全部费用吗24.?Then?could?you?send?us?a?deposit?of?RMB?1000?to?cover?the?room?plus?other?e*penses?请您交1000元人民币作为房费和其他费用的押金。25.?I?would?like?to?confirm?your?reservation.我想核对一下您的预订。26.?We?look?forward?to?serving?you.我们期待您的光临。27.?Thank?you?for?calling?us.感谢您的来电。28.?(We?have?reservations.)?Just?a?moment,?please.?Mr.?Smith,?I’ll?get?your?details.请稍等,史密斯先生,让我翻一下您的资料。29.?Yes,?Mr.?Smith,?we?have?your?reservations.有了,史密斯先生,我们有您的预定资料。30.?Would?you?please?show?me?your?passport?and?fill?in?this?form?请把您的护照给我们看看和填写这张表好吗31.?Would?you?please?sign?your?name?请签上您的名字。32.?The?reservation?was?for?a?double?room?for?four?nights,?wasn’t?it?您预订了一间双人床的房间,共四晚,对吗33.?How?will?you?pay?your?bill,?by?cash?of?by?credit?card?您如何付款,用现金还是信用卡34.?Your?room?number?is?1022.您的房号是1022。35.?Here?your?keys.这是您的钥匙。36.?I’m?sorry?the?room?is?not?ready.对不起,房间还没有准备好。37.?There?will?be?a?delay?of?about?half?an?hour.大概要等半个小时。38.?Would?you?like?to?take?a?rest?in?our?lobby?for?a?while?请您在大堂休息一会,好吗39.?We?will?let?you?know?when?the?room?is?ready.当房间准备好了我会通知您的。40.?I’m?sorry?to?have?kept?you?waiting.很抱歉让您久等了。41.?The?bellboy?will?take?you?to?the?room.行李员会带您到房间去。42.?We?hope?you?enjoy?your?stay?here.希望您在这住得愉快。43.?Is?there?any?problem,?sir?先生,有问题吗44.?Would?you?mind?telling?me?e*actly?what?happened,?sir?先生,您介意确切地告诉我发生了什么事吗45.?I’m?terribly?sorry?about?this,?sir.先生,关于此事我感到非常抱歉。46.?There?could?have?been?some?mistake.可能出了差错。47.?Thank?you?for?bring?the?matter?to?our?attention.感谢您把这件事告诉我们。48.?Please?be?assured?that?we?will?look?into?the?matter.请相信我们会调查这件事的。49.?I?assured?you?that?it?won’t?happen?again.我向您保证不会再发生这样的事情。50.?If?you?would?just?give?us?another?chance,?I’m?sure?you’ll?find?everything?will?be?to?your?satisfaction?next?time?you?come.请给我们一个机会,我相信您一次光临一切都会令您满意的。51.?Is?everything?all?right,?madam?小姐,一切都好吗52.?Are?you?satisfied?with?our?service,?sir?先生,您满意我们的服务吗53.?Would?you?like?to?put?forward?some?opinions?or?suggestions?请您提出意见或建议好吗54.?I’m?afraid?not,?sir.?It’s?against?our?rules.先生,很抱歉,这是违反我们酒店规定的。55.?I’m?afraid?we?don’t?have?this?kind?of?service.很抱歉,我们没有这服务。

篇5：X酒店礼宾部英语培训

酒店礼宾部英语

1

酒店礼宾部英语

重要词汇

礼宾部Concierge

行李生Bellman/Bellboy

门童Doorman

行李Luggage/Baggage

行李架Luggagerack

行李存放处LuggageDepository

行李车Baggagetrolley

司机Driver

导游Tourguide

电梯Elevator

洗手间Toilet

机场Airport

火车站Railwaystation

商场Shoppingcenter

超市Supermarket

小费Tip

雨伞Umbrella

接机服务Pick-upservice/Limousineservice

行李寄存Checkbaggage

叫早服务Morningcall

贵重物品Valuables

易碎物品Fragileobjects

自助早餐Buffetbreakfast

往前直走Straighton

2

酒店礼宾部英语

常用词汇

五星级酒店Five-starhotel

前厅部Frontofficedepartment

总台Reception/Frontdesk

总机Operator/Servicecenter

商务中心Businesscenter

票务Ticketservice

游泳池Swimmingpool

怡湖园西餐厅/西餐厅LakesideCafé/Westernrestaurant

明珠中餐厅/中餐厅PowerlonePearlRestaurant/Chineserestaurant

大堂吧Lobbylounge/医务室ClinicRoom

桑拿Sauna/按摩Massage/美容厅Beautysalon

宝龙会PowerlongClub

多功能厅/会议室PowerlongMulti-FunctionHall/Meetingroom

停车场Parkinglot

总经理Generalmanager/经理Manager

大堂副理Assistantmanager[AM]

宾客关系主任Guestrelationofficer[GRO]

主管Director/领班Supervisor

楼层服务员Roomboy/Roomwaiter

总台接待Receptionist/维修人员Repairman

换钱changemoney

明信片postcard

洗衣袋Laundrybag

小心轻放HandlewithCare/请勿倒立KeepTopSideUp

3

酒店礼宾部英语

常用句子

Aretheseyourbaggage?

这些是您的行李吗

Isthiseverything,sir

这是全部东西吗,先生

MayItakethemforyou?/Letmehelpyouwithyourluggage.

我来帮您拿好吗/让我来帮您拿吧。

IhopeI'mnotdisturbingyou.

我希望没有打扰您。

Justamoment,madam.I'llbringthemtoyourightaway.

等一会儿,夫人。我马上送来。

Thebellboywillshowyoutoyourroom,sir.

先生,行李生会送您到房间的。

Hereisyourroomkey.

给您房间钥匙。

Youmay[can]leaveyourluggageintheConcierge.

您可以把行李放在礼宾部。

Wouldyouliketocheckyourluggagehere?

您要寄存行李吗

Don’tworry,yourluggagewillbesentupatonce.

别担心,您的行李很快就会送上去的。

Whenyoucheckout,pleasecallNO.6849andwe’llhelpyouwithyourluggageimmediately.

如果您要退房,请致电6849,我们将马上帮您运送行李。

MayIknowyourroomnumber?/What'syourroomnumber,please?

您能告诉我您的房间号吗

MayIhavealookatyourroomcard?

我可以看一下您的房卡吗

DoyoumindifIputyourluggageathere?

我把您的行李放在这里好吗

Pleasesignyournamehere.

请您在这里签名。

Wouldyoulikemetocallata*iforyou?/Wouldyouwantata*i?

你需要我为你叫一辆出租车吗/需要出租车吗

About20minutesbyte*ifromheretoAirport.

从这里到机场大概需要20分钟。

I'msorrytohavekeptyouwaiting./Sorrytohavekeptyouwaiting

对不起让你久等了。

Wouldyoutellmeyourphonenumber?

您能告诉我您的电话号码吗

Afteryou,please./Youfirst,please.

你先请。

Thisway,please

这边请。

IsthereanythingelseIcandoforyou

您还有什么事要我做吗

Iseewhatyourmean.

我了解你的意思。

I’llsendtheluggageupbyanotherlift.

我乘另一部电梯把行李送上去。

Hereweare,sir,room1101

先生,1101房到了。

4

酒店礼宾部英语?情景对话

1,客人在门口时

AcarpullsupinfrontofPowerlongHotelandadoormangoesforwardtomeettheMrSteven,openingthedoorofthecarforthem.

汽车停在了宝龙大酒店门口,门童上前为Steven先生开车门。

场景一:

Doorman[D]:Goodevening,sirandmadam.Welcometoourhotel.

门童[D]:晚上好。欢迎光临!

MrSteven[S]:Goodevening.

Steven先生[S]:晚上好。

[D]E*cuseme,sir.Soyouhavegotaltogetherfourpiecesofluggage

D:对不起先生,您一共带了4件行李是吗

[S]Yes.

[D]Ok.Leaveittome,sir.I’lltakecareofyourluggage.

D:好的,让我帮您拿吧,我会照看好行李的。

[S]Thankyou.

S:谢谢。

[D]Notatall.TheReceptionDeskisstraightahead.Thisway,please.

D:不客气先生。总台就在前面,这边请。

场景二:

S:E*cuseme,whereistherestaurant

S:对不起,请问餐厅在哪里

D:WehaveChineserestaurantandawestern-stylerestaurant.Whichonedoyouprefer

D:我们这里有中餐厅和西餐厅,您更喜欢哪个呢

S:I'dliketotrysomeChinesefoodtoday.

S:今天我想来点中国菜。

D:Thebuffet?

D:要自助的吗

S:Yes.

S:是的。

D:Isonthesecondfloor.Thisway,please.

D:那在二楼,这边请。

S:Whatarethehoursattherestaurant

S:几点有饭吃呢

D:Lunch10∶30a.m.to2∶00p.m.;Dinner5∶30to10∶00p.m..

D:午餐是上午10点半到下午2点,晚餐是下午5点半到晚上10点。

S:Thankyou.

D:You'rewelcome.

5