服务员英语汇编

篇2：Z酒店餐饮基本英语培训

培训资料:餐厅服务英语一、迎客、问候1、Goodmorning/afternoon/evening,sir/madam,welcometoourcoffeehouse/shop/restaurant.2、Howmanypersoninyourparty?二、带客入座1、Thisway,please.sir/madam.Followme,please.sir/madam.2、Howaboutthistable?三、递菜单、酒水单Thisisourmenuanddrinklist,sir/madam.四、问饮品1、E*cuseme,sir/madam,wouldyoulikesomethingtodrinke?2、wehave……..whichonewouldyoulike?五、上饮品E*cuseme,sir/madam,hereisyour…..六、点菜1、MayItakeyourordernow?sir/madam.2、Howwouldyoulikesteak/Lambchop?Howaboutyoursteak?一二成Rare三四成mediumrare五成medium七八成mediumwell全熟welldone七、重复点单E*cuseme,sir/madam,youordered…Wouldyoulikeanythingelse?八、服务面包Whatkindofbreadwouldyoulike?softbread/hardbread…。九、上菜Hereisyoursoup/salad/steak……enjoyyourmeal,please。十、餐中服务1、Wouldyoulikesomemore…?2、MayItakeitaway?十一、餐后服务1、Wouldyouliketohavesomedessert?2、Wouldyoulikesomecoffeeortea?十二、结帐1、Thisisyourbill,thankyouverymuch.2、Signyournameandroomnumber,please.3、Wouldyoulikeonecheckorseparate?4、Heresyourchange.西餐常用词汇水果苹果apple橘子orange梨pear香蕉banana葡萄grage菠萝pineapple草莓strawberry桃peach西瓜watermelon柠檬lemon橄榄olive椰子coconut西柚gragefruit冬瓜wintermelon蔬菜生菜lettuce青瓜cucumber豆腐beancurd西兰花broccoli洋葱onion蘑菇mushroom胡萝卜carrot红椒redpepper泡菜pickle土豆potato番茄tomato干辣椒chilli姜ginger调味品盐salt番茄酱ketchup黄油butter黑胡椒blackpepper辣椒油chillisauce奶油cream酱油soysause咖喱curry奶酪(芝士)cheese醋vinegar果酱jam芥末mustard常见的酒水喜力Heineken本地啤酒LocalBeer汤力水Tonicwater生力SanMiguel可口可乐Coco_cola苏打水Sodawater嘉士伯Carlsberg百事可乐Pepsi_cola红牛Redbull青岛TsingTao雪碧Sprite椰奶Coconutjuice健力士GuinessStout七喜7up法国矿泉水Perrier科罗娜Corona健怡Dietcoke依云Evian卡布基诺Cappuccino本地矿泉水Localmineralwater本地啤酒Localbeer长城Greatwall王朝Dynasty

篇3：酒店前厅部常用英语

酒店前厅部常用英语Hotel?English?100?sentencesGreetings?(打招呼)?

1、Good?morning?,sir(madam)?

早上好,先生(小姐)?

2、Good?afternoon?,ladies?and?gentlemen?

下午好,女士们,先生们.?

3、Good?evening?,miss?Price?

晚上好,普莱丝小姐.?

4、How?are?you?today?,Mr?Brown?

你今天好吗?布朗先生.

5、I’m?quite?well?,thank?you.?

我很好,谢谢你.?

6、Hs?good?to?see?you?again?,sir(madam)?

再次见到你真高兴,先生(小姐)?

7、Nice?to?meet?you?,sir.?

见到你真高兴,先生.?

Tithes(称呼)?

8、Are?you?mrs,Best

你是贝丝特夫人吗

9、You?must?be?professor?Ford.?

你一定是福特教授.?

10、May?I?know?your?name,sir(madam)

我可以知道你的名字吗?先生(小姐).?

11、Here’s?a?letter?for?you?,Dr?white.?

怀特医生,这儿有你的一封信.?

12、you’re?wanted?on?the?phone,Captain?Smith.?

史密斯船长,有你的电话.?

13、Welcome?to?our?hotel,?miss?Henry.?

欢迎来到我们酒店,享利小姐.?

14、May?I?be?of?service?to?you,mr?Baker?

我能为你服务吗?贝克先生?

15、Can?I?help?you,?Ms?Blake

我能帮你吗?布雷克小姐

16、Would?you?take?the?seat?,young?lady?

请坐,小姐,?

Offering?Help?主动提出帮助?

17、May?I?help?you?

18、Can?I?help?you

我能帮你吗

19、What?can?I?do?for?you?

我能为你作什么

20、?May?I?take?your?ba?for?you

我可以为你拿你的手提包吗?

21、?May?I?help?you?with?your?suitcase

我能帮你拿你的箱子吗?

22、?Would?you?like?me?to?call?a?ta*i?for?you?

你需要我为你叫一辆出租车吗?

23、?Thank?you?very?much.?

非常感谢?

24、?Thanks?for?the?trouble?.?

麻烦你了?

25、?It’svry?kind?of?you

你真是太好了?

26、?No,thanks.?

不用了,谢谢!?

Answers?to?Thanks对感谢语的应答

27、?You’re?welcome.?

欢迎你?

28、?Not?at?all.?

不用谢?

29、?That’s?all?right.?

没关系?

30、?Don’t?mention?it.?

别提了?

31、?It’s?my?plcasurc.?

这是我的荣幸?

E*pressing?welcome?表示欢迎?

32、?Welcome?,sir(madam).?

欢迎光临,先生(小姐)?

33、?Welcome?to?our?hotel?,sir?(madam).?

欢迎光临我们酒店,先生(小姐)?

34、?Welcome?to?our?western?restaurant.?

欢迎来我们西餐厅?

欢迎涞我们西餐厅?

35、We’re?glad?to?have?you?here.?

我们很高兴你来到之儿?

36、I’m?always?at?your?service?,sir?(madam).?

随时为你效劳,先生(小姐).?

Apologies?表示道歉?

37、I’m?sorry,sir?(madam).?

对不起,先生(小姐).?

38、I’m?very?sorry.?

非常抱歉.?

39、I’m?sorry?to?trouble?you.?

对不起打扰你了.?

40、I’m?sorry?to?have?taken?so?much?of?your?time.?

对不起占用你太多时间了.?

41、I’m?sorry?to?have?kept?you?waiting?.?

对不起让你久等.?

42、E*cuse?me?for?interrupeing?you.?

原谅我打挠你了.?

43、I?hope?you’ll?forgive?me.?

我希望你能原谅我.?

Answers?to?Apology(对道歉语的应答)?

44、It?doesn’t?mater.?

没关系.?

45、It’s?nothing.?

没什么.?

46、Never?mind.?

别放在心上.?

47、That’s?nothing.?

没什么.?

48、Don’t?bother?about?that.?

别再想它.?

49、Don’t?worry?about?it.?

别担心.

篇4：星级酒店客房服务员英语用语

Conversation

A.Forwardingmail

Guest:Canyouhelpme?

Attendant:Yes,miss.WhatcanIhelpyou?

G:SomefriendsofminearestayinginDragonHotel.Immovingouttherefortheconveniencetobewiththem.Pleasesendmymailover,ifthereisany.

A:Allright,miss.MayIknowyourroomnumberattheDragonHotel?

G:904,Thisismynamecard.

A:Dontworryaboutthat,miss.Iwilldothatforyou.

G:Thankyou.

A:Yourewelcome.

B.Postinglettersforguests

Guest:E*cuseme.Canyouhelpme?

Attendant:Yes,madam.

G:ImleavingHangzhouverysoon.Iwanttopostsomeletters,butIhaventgotthestampsforthem.

A:Dontworry,madam.Wellpostthemforyou.

G:Thankyouforyouhelp.ThisistenYuanforthestamps.

A:Dontmentionit.

UsefulE*pressions

1.Ifthereareanyletters,pleaseforwardthemtomyhome.如果有我的信,请将信转寄到我家来。

2.Thisismyaddress.Thankyouinadvanceforyourhelp.这是我的地址,谢谢你的帮忙。

3.Right,sir.Illseethatyougetyourmail.别担心,先生。我保证您能收到信件。

4.Pleasepromisetoletusknowimmediately,madam.女士,请您立即通知我们。

5.Whichbrandwouldyouprefer?您喜欢哪个牌子?

6.Illseetoitmyself.我会自己来过问此事。

Note

服务员要主动为客人服务,为了让他们放心,可说:

Dontworry,sir.Wellseetoit.或Right,sir.Illseethatyougetyourmail.或Yes,sir.Illmakesurethatyougetit.

会话参考译文

A.转送邮件

客人:你能帮忙吗?

服务员:可以,小姐。我能帮您做什么?

客:我有些朋友住在黄龙饭店,为了方便我想搬过去与他们住在一起,如果我有邮件,请帮我转寄过来。

员:好的,小姐。我能知道您在黄龙饭店的房号吗?

客:904房间。这是我的名片。

员:不用担心,小姐。我会帮您寄过去的。

客:谢谢。

员:不用谢。

B.代寄信件

客人:对不起,你能帮我忙吗?

服务员:是的,夫人。

客:我快要离开杭州了。我想寄这些信件,但我还没贴邮票。

员:不用担心,夫人。我们会帮您寄的。

客:谢谢你的帮助,这是买邮票的10元钱。

员:不用谢。

篇5：酒店英语日常对话

国外酒店英语对话大全

1.I’lltakealookatthehotel’sbookingsituation.

我来查看一下本店房间的预订情况。

2.I’mgladthatwe’llbeabletoacceptyourextensionre-quest.

很高兴我们有办法接受您延长住宿的要求。

3.ButI’mafraidthatitwillbenecessaryforustoaskyoutochangeroomsforthelasttwonights.不过,恐怕最后两天我们得请您搬到别的房间去。

4.Wehavealreadyletyourroomtoanothergentleman.

我们已经把您住的房间租给了另外一位先生。

5.That’snoproblematall.

没问题。

6.Andhereisyourkey,Mr.Bradley.Yourroomnumberis1420.

给您房间的钥匙,布拉德利先生。您的房间号码是1420。

7.Itisonthe14thfloorandthedailyrateis＄90.

房间在14层,每天的房费是90美元。

8.Pleasemakesurethatyouhaveitwithyouallthetime.

请务必随时带着它。

9.MybusinessnegotiationhasprogressedmuchmoreslowlythanIhade*pected.

我的业务谈判进行得比我原先预料的慢了许多。

10.Iwonderifitispossibleformetoextendmystayatthishotelfortwodays.

我想知道是否可以让我在这儿多呆两天。

11.Yes,wedohaveareservationforyou.

对了,我们这儿是有您预订的房间。

12.WouldyoupleasefilloutthisformwhileIprepareyourkeycardforyou

请您把这份表填好,我同时就给您开出入证,好吗

13.WhatshouldIfillinunderROOMNUMBER

“房间号码”这一栏我该怎么填呢

14.I’llputintheroomnumberforyoulateron.

过会儿我来给您填上房间号码。

15.Youforgottoputinthedateofyourdeparture.

您忘了填写离店日期了。

DialogueA(酒店对话英语大全之一)

A:Goodmorning,sir.CanIhelpyou

B:Goodmorning!Ihaveareservationforasingleroomwithabathhere.

A:MayIhaveyourname,sir,please

B:Bradley,JohnBradley.

A:Justamoment,sir,whileIlookthroughourlist.Yes,wedohaveareservationforyou,Mr.Bradley.WouldyoupleasefilloutthisformwhileIprepareyourkeycardforyou

B:Yes.CanIborrowyourpenforaminute,please

A:Sure.Hereyouare.

B:WhatshouldIfillinunderROOMNUMBER

A:Youcanjustskipthat.I’llputintheroomnumberforyoulateron.

B:(Afterhehascompletedtheform)Hereyouare.IthinkI’vefilledineverythingcorrectly.(正确)

A:Letmesee…name,address,nationality,forwardingaddress,passportnumber,placeofissue,signatureanddateofdeparture.Oh,here,sir.Yourforgottoputinthedateofyourdeparture.Hereletmefillitinforyou.Youareleavingon…

B:October24.

A:Noweverything’sinorder.Andhereisyourkey,Mr.Bradley.Yourroomnumberis1420.Itisonthe14thfloorandthedailyrateis＄90.Hereisyourkeycardwithalltheinformationonyourbooking,thehotelservicesandthehotelrulesandregulationsonit.Pleasemakesurethatyouhaveitwithyouallthetime.Youneedtoshowitwhenyousignforyourmealsanddrinksintherestaurantsandthebars.YoualsoneedtoshowitwhenyoucollectyourkeyfromtheInformationDesk.

B:OK.I’lltakegoodcareofit.

A:Andnowifyouareready,Mr.Bradley,I’llcallthebell-boyandhe’lltakeyoutoyourroom.

B:Yes,I’mready.Thankyou.

A:Ihopeyouenjoyyourstaywithus.

B:I’lltry.

DialogueB(酒店对话英语大全之二)

A:Goodmorning!CanIhelpyou

B:Goodmorning!I’mMr.Douglassinroom1208.MybusinessnegotiationhasprogressedmuchmoreslowlythanIhade*pected.Thismakesitnecessaryformetostayonhereforanotherday.Iwonderifitispossibleformetoextendmystayatthishotelfortwodays.

A:I’lltakealookatthehotel’sbookingsituation.Yes,sir,I’mgladthatwe’llbeabletoacceptyourextensionre-quest(延期申请).ButI’mafraidthatitwillbenecessaryforustoaskyoutochangeroomsforthelasttwonights.Yousee,wehavealreadyletyourroomtoanothergentle-man.Isthatacceptabletoyou

B:Yes,that’snoproblematall.

A:Letmesee…room1111Willbevacant.Howaboutroom1111

B:Thatisfine.

A:Whenwouldyouliketomovetomorrow

B:Idon’tknow.

A:Thenewoccupant(住客)willbecheckinginalittleaftertwelve.

B:ThatmeansIhavetomoveoutbefore12.Letmesee.I’llbeleavingforthenegotiationat9∶30tomorrowmorningandIwillnotbereturningtothehoteluntilsometimeintheafternoon.SoI’mgoingtohavetodoitbeforeIgotothenegotiation.Well,IthinkIwillmoveat9o’clock.

A:Good.Iwillsendabellboytoyourroomandhelpyouwithyourluggageat9o’clock.AndpleaseremembertobringyourkeycardtothereceptiondeskwhenyoupassittomorrowsothatIcanchangetheroomnumberonit.

B:Iwill.Thankyouverymuch.

A:Goodbye.

B:Goodbye.

WordsandE*pressions

nationalityn.国籍/forwardv..发送,寄发

forwardingaddress转投地址/passportn.护照

placeofissue发照地点/signaturen.签名

departuren.离开/regulationn.规章,规定,条例

negotiationn.谈判;磋商/extensionn.延长日期

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