酒店英语培训手册

篇2：餐饮英语培训大全

餐具:

coffeepot咖啡壶

coffeecup咖啡杯

papertowel纸巾

napkin餐巾

tablecloth桌布

tea-pot茶壶

teaset茶具

teatray茶盘

caddy茶罐

dish碟

plate盘

saucer小碟子

ricebowl饭碗

chopsticks筷子

soupspoon汤匙

knife餐刀

cup杯子

glass玻璃杯

mug马克杯

picniclunch便当

fruitplate水果盘

toothpick牙签

中餐:

bear'spaw熊掌

breastofdeer鹿脯

beche-de-mer;seacucumber海参

seasturgeon海鳝

saltedjellyfish海蜇皮

kelp,seaweed海带

abalone鲍鱼

sharkfin鱼翅

scallops干贝

lobster龙虾

bird'snest燕窝

roastsucklingpig考乳猪

pig'sknuckle猪脚

boiledsaltedduck盐水鸭

preservedmeat腊肉

barbecuedpork叉烧

sausage香肠

friedporkflakes肉松

BAR-B-Q烤肉

meatdiet荤菜

vegetables素菜

meatbroth肉羹

localdish地方菜

Cantonesecuisine广东菜

setmeal客饭

curryrice咖喱饭

friedrice炒饭

plainrice白饭

crispyrice锅巴

gruel,softrice,porridge粥

noodleswithgravy打卤面

plainnoodle阳春面

casserole砂锅

chafingdish,firepot火锅

meatbun肉包子

shao-mai烧麦

preservedbeancurd腐乳

beancurd豆腐

fermentedblankbean豆豉

pickledcucumbers酱瓜

preservedegg皮蛋

saltedduckegg咸鸭蛋

driedturnip萝卜干

menu菜单

Frenchcuisine法国菜

today'sspecial今日特餐

chef'sspecial主厨特餐

buffet自助餐

fastfood快餐

specialty招牌菜

continentalcuisine欧式西餐

aperitif饭前酒

dimsum点心

Frenchfires炸薯条

bakedpotato烘马铃薯

mashedpotatoes马铃薯泥

omelette简蛋卷

pudding布丁

pastries甜点

pickledvegetables泡菜

kimchi韩国泡菜

crabmeat蟹肉

prawn明虾

conch海螺

escargots田螺braisedbeef炖牛肉

bacon熏肉

poachedegg荷包蛋

sunnysideup煎一面荷包蛋

over煎两面荷包蛋

friedegg煎蛋

overeasy煎半熟蛋

overhard煎全熟蛋

scrambleeggs炒蛋

boiledegg煮蛋

stonefirepot石头火锅

sashi日本竹筷

sake日本米酒

misoshiru味噌汤

roastmeat铁板烤肉

sashimi生鱼片

butter奶油

冷饮:

beverages饮料

soya-beanmilk豆浆

syrupofplum酸梅汤

tomatojuice番茄汁

orangejuice橘子汁

coconutmilk椰子汁

asparagusjuice芦荟汁

grapefruitjuice葡萄柚汁

vegetablejuice蔬菜汁

gingerale姜汁

sarsaparilla沙士

softdrink汽水

coco-cola(coke)可口可乐

tealeaves茶叶

blacktea红茶

jasminetea茉莉(香片)

teabag茶包

lemontea柠檬茶

whitegouptea冬瓜茶

honey蜂蜜

chlorella绿藻

sodawater苏打水

artificialcolor人工色素

icewater冰水

mineralwater矿泉水

distilledwater蒸馏水

long-lifemilk保久奶

condensedmilk炼乳;炼奶

cocoa可可

coffeemate奶精

coffee咖啡

icedcoffee冰咖啡

whitecoffee牛奶咖啡

blackcoffee纯咖啡

ovaltine阿华田

chlorellayakult养乐多

essenceofchicken鸡精

ice-creamcone甜筒

sundae圣代;新地

ice-cream雪糕

softice-cream窗淇淋

vanillaice-cream香草冰淇淋

icecandy冰棒

milk-shake奶昔

straw吸管

水果:

pineapple凤梨

watermelon西瓜

papaya木瓜

betelnut槟榔

chestnut栗子

coconut椰子

ponkan碰柑

tangerine橘子

mandarinorange橘

sugar-cane甘蔗

muskmelon香瓜

shaddock文旦

juicepeach水蜜桃

pear梨子

peach桃子

carambola杨桃

cherry樱桃

persimmon柿子

apple苹果

mango芒果

fig无花果

watercaltrop菱角

almond杏仁

plum李子

honey-dewmelon哈密瓜

loquat枇杷

olive橄榄

rambutan红毛丹

durian榴梿

strawberry草莓

grape葡萄

grapefruit葡萄柚

lichee荔枝

longan龙眼

wa*-apple莲雾

guava番石榴

banana香蕉

熟菜与调味品:

stringbean四季豆

pea豌豆

greensoybean毛豆

soybeansprout黄豆芽

mungbeansprout绿豆芽

beansprout豆芽

kale甘蓝菜

cabbage包心菜;大白菜

broccoli花椰菜

materconvolvulus空心菜

driedlilyflower金针菜

mustardleaf芥菜

celery芹菜

tarragon蒿菜

beetroot,beet甜菜

agar-agar紫菜

lettuce生菜

spinach菠菜

leek韭菜

caraway香菜

hair-likeseaweed发菜

preservedszechuanpickle榨菜

saltedvegetable雪里红

lettuce莴苣

asparagus芦荟

bambooshoot竹笋

driedbambooshoot笋干

chives韭黄

ternip白萝卜

carrot胡萝卜

waterchestnut荸荠

ficustikaua地瓜

longcrookedsquash菜瓜

loofah丝瓜

pumpkin南瓜

bittergourd苦瓜

cucumber黄瓜

whitegourd冬瓜

gherkin小黄瓜

yam山芋

taro芋头

beancurdsheets百叶

champignon香菇

buttonmushroom草菇

needlemushroom金针菇

agaricus蘑菇

driedmushroom冬菇

tomato番茄

eggplant茄子

potato,spud马铃薯

lotusroot莲藕

agaric木耳

whitefungus百木耳

ginger生姜

garlic大蒜

garlicbulb蒜头

greenonion葱

onion洋葱

scallion,leek青葱

wheatgluten面筋

miso味噌

seasoning调味品

caviar鱼子酱

barbequesauce沙茶酱

tomatoketchup,tomatosauce番茄酱

mustard芥茉

salt盐

sugar糖

monosodiumglutamate,gourmetpowder味精

vinegar醋

sweet甜

sour酸

bitter苦

lard猪油

peanutoil花生油

soysauce酱油

greenpepper青椒

paprika红椒

staranise八角

cinnamon肉挂

curry咖喱

maltose麦芽糖

糖与蜜饯:

jerky牛肉干

driedbeefslices牛肉片

driedporkslices猪肉片

confection糖果

glacefruit蜜饯

marmalade果酱

driedpersimmon柿饼

candiedmelon冬瓜糖

redjujube红枣

blackdate黑枣

glacedate蜜枣

driedlongan桂圆干

raisin葡萄干

chewinggum口香糖

nougat牛乳糖

mint薄荷糖

drop水果糖

marshmallow棉花糖

caramel牛奶糖

peanutbrittle花生糖

castorsugar细砂白糖

granulatedsugar砂糖

sugarcandy冰糖

butterbiscuit奶酥

ricecake年糕

mooncake月饼

greenbeancake绿豆糕

popcorn爆米花

chocolate巧克力

marronsglaces唐炒栗子

牛排与酒:

breakfast早餐

lunch午餐

brunch早午餐

supper晚餐

latesnack宵夜

dinner正餐

hamandegg火腿肠

butteredtoast奶油土司

Frenchtoast法国土司

muffin松饼

cheesecake酪饼

whitebread白面包

brownbread黑面包

Frenchroll小型法式面包

appetizer开胃菜

greensalad蔬菜沙拉

onionsoup洋葱汤

potage法国浓汤

cornsoup玉米浓汤

minestrone蔬菜面条汤

o*tailsoup牛尾汤

friedchicken炸鸡

roastchicken烤鸡

steak牛排

T-bonesteak丁骨牛排

filetsteak菲力牛排

sirloinsteak沙朗牛排

clubsteak小牛排

welldone全熟

medium五分熟

rare三分熟

beer啤酒

draftbeer生啤酒

stoutbeer黑啤酒

cannedbeer罐装啤酒

redwine红葡萄酒

gin琴酒

brandy白兰地

whisky威士忌

vodka伏特加

ontherocks酒加冰块

rum兰酒

champagne香槟

其他小吃:

meat肉

beef牛肉

pork猪肉

chicken鸡肉

mutton羊肉

bread面包

steamedbread馒头

ricenoodles米粉

friedricenoodles河粉

steamedvermicelliroll肠粉

macaroni通心粉

beanthread冬粉

beancurdwithodor臭豆腐

flour-ricenoodle面粉

noodles面条

instinctnoodles速食面

vegetable蔬菜

crust面包皮

sandwich三明治

toast土司

hamburger汉堡

cake蛋糕

springroll春卷

pancake煎饼

frieddumpling煎贴

riceglueball元宵

gluepudding汤圆

milletcongee小米粥

cereal麦片粥

steameddumpling蒸饺

ravioli馄饨

nbsp;cake月饼

greenbeancake绿豆糕

popcorn爆米花

chocolate巧克力

marronsglaces唐炒栗子

篇3：酒店服务英语培训

一、预定

1、上午/下午/晚上好,我能为您做些什么

.................,MayIhelpyou?

2、请问您一共有多少人来用餐

Howmanypresonsarethereinyouparty,Sir/Madam?

Howmanygicestsarecoming?

3、请问您几点到

Whattimewouldyouliketoarrive?

4、请问您贵姓

MayIhaveyourname,please?

5、可以留下您的联系方式吗

MayItakeyourtelephonenumber,please?

6、请问您有什么需求需要我们做准备的

Isthereanythingspecisyouwouldlikeustoprepore?

7、如果您有什么要求,请通知我们。

Ifyouhavefurtherrequiements,pleaseletusknow.

8、恐怕我们餐厅给您留座到晚上8:00。

I'mafraidthatweonlycanguaranteethetablebefore8:00intheevening.

二、迎宾

1、上午好,欢迎光临。

。。。。Welcometoourrestanrant.

2、我能为您做些什么

MayIhelpyou?

3、请问您是否有预定

Doyouhaveareservation?

4、请问您一共有多少人来用餐

Howmanypersons

5、请这边走/请跟我来。

Thiswayplease/Followme,please.

6、先生,您看见在这里可以吗

Wouldyouliketosithere,sir?

7、您是愿意靠窗户坐还是靠门坐呢

Whichdoyouprefer,bythewindowornearthedoor?

8、您对这张餐桌还满意吗

Isthistablefinewithyou?

9、这是您的菜单,先生。

Hereisthemenleforyou,sir.

10、对不起,先生,我们现在没有空餐桌,请您在酒吧稍等一会儿,好吗有空桌,我们会立刻通知您。

I'msorry,sir,wedon'thaveafreetablenow,Wouldyouliketohaveadrinkinthebar?We'llcallyouassoonaspossible.

11、先生,对不起,让您久等了。

I'msorrytokeepyouwaiting,sir?

12、如果您在用餐时有什么问题,请告诉我。

Ifyouneedanyhelp,pleasecallme.

三、点菜

1、请问我可以为您点菜吗

Areyoureadytoordernow?

2、请问您想吃些什么

Whatwouldyouliketoorder?

3、请问您还需要点别的吗

Wouldyoulikesomemore?

4、请问您的牛排要几成熟

Howwouldyoulikeyoursteakcoled?

(Rare一成熟;

MediumRare三成熟;

Medium五成熟;

MediumWell七成熟;

WellDone全熟)

5、对不起,先生,这道菜已卖完。

I'msorrysir,wedon'thaveanymore.

四、征询意见

1、请问您对一切还满意吗

Iseverythingtoyousatisfaction?

Iseverythingallrightwithyourmed?

2、请问您还需要我为您提供些什么吗

IsthereanythingelesthatIcandoforyou?

CanIbringyouanythingelse?

3、请问我能清理餐台吗

MayIcleanyourtablenow?

Wouldyoulikemetoclearyoutable?

五、致歉

1、先生,实在对不起,我为我刚才的鲁莽行为向您道歉。

I'mterriblysorryforsuchamistakesir?

2、先生,对不起,我马上给你换一盘。

I'mchangeitrightaway.

3、实在对不起,我马上报告主管。

I’mverysorry,I'llcallthesuperrisor.

4、我再次向你道歉。

Iwouldliketoapologizeonceagain.

5、对不起,但我们很高兴您向我们指正出来。

I'msorry,butwegladyoupointedthisbuttons.

六、结帐

1、请问您现在结帐吗

Wouldyouliketohavethebillnow?

2、请问您是付现金还是使用信用卡结帐

Wouldyouliketopaycashorbycreditcard?

3、请问你们是分帐单是是合在一起

Wouldyouliketheamoutonthesamebillorseperately?

4、对不起,我马上再重新算一遍。

Sorry,Ishalladditupagain.

5、对不起,您能告诉我哪儿错了吗

Sorry,wouldyoushowmewhatiswrong.

6、对不起,您能告诉我您的房间号并出示您的房卡吗

Sorry,mayIhaveyouroomkeyandroomcard?

7、对不起,请您在这签个名。

E*cuseme,sir,wouldyoupleasesignyournamehere?

七、送客

1、感谢您的光临希望再次为您服务。

Thankyou,sir,wehopetoseeyouagain.

2、很高兴您用餐愉快,再见。

I'mgladyouenjoyedyourmed,Goodbye.

3、十分感谢,祝您有个愉快的夜晚,再见。

Thankyouverymuch,Haveaniceevening,GoodBye.

篇4：酒店客房英语培训

Sentences

Housekeeping.MayIcomein?

我是客房服务部的,可以进来吗

Whenwouldyoulikemetodoyourroom,sir?

先生,您希望我什么时间来给您打扫房间呢

Youcandoitnowifyoulike.

如果你愿意,现在就可以。

Iwouldlikeyoutogoandgetmeaflaskofhotwater.

我想请你给我拿一瓶开水来。

I'msorrythatyourflaskisempty.

很抱歉您的水壶空了。

MayIdotheturn-downserviceforyounow?

现在可以为您收拾房间了吗

Oh,thankyou.Butyousee,wearehavingsomefriendsover.

噢,谢谢。但你知道我们邀请了一些朋友过来聚聚。

Couldyoucomebackinthreehours?

你能不能过3小时再来整理

Certainly,madam.I'lllettheovernightstaffknow.

当然可以,女士。我会转告夜班服务员。

Wouldyoutidyupabitthebathroom

请整理一下浴室好吗

I'vejusttakenabathanditisquiteamessnow.

我刚洗了澡,那儿乱糟糟的。

Besides,pleasebringusabottleofjustboiledwater.

此外,请给我们带瓶刚烧开的水来。

It'sgrowingdark.Wouldyoulikemetodrawthecurtainsforyou?

天黑下来了,要不要拉上窗帘

IsthereanythingIcandoforyou?

还有什么事要我做吗

I'malwaysatyourservice.

乐意效劳。

DialogueA

A:Housekeeping.MayIcomein?

B:Yes,please.

A:Whenwouldyoulikemetodoyourroom,sir?

B:Youcandoitnowifyoulike.Iwasjustabouttogodownformybreakfastwhenyoucame.Butbeforeyoustart,wouldyoudothisforme?

A:Yes,whatisit?

B:Iwouldlikeyoutogoandgetmeaflaskofhotwater.Ineedsomehotwatertowashdownmedicineafterbreakfast.

A:I'msorrythatyourflaskisempty.I'llgoandgetyouan-otherflaskthat'sfullatonce.

B:Thankyou.

DialogueB

(TheTurn-downService)

A:Goodevening,madamandsir.MayIdotheturndownserviceforyounow?

B:Oh,thankyou.Butyousee,wearehavingsomefriendsover.We'regoingtohaveasmallpartyhereintheroom.Couldyoucomebackinthreehours?

A:Certainly,madam.I'lllettheovernightstaffknow.Theywillcomethen.

B:That'sfine.Well,ourfriendsseemtobealittlelate.Wouldyoutidyupabitthebathroom?I'vejusttakenabathanditisquiteamessnow.Besides,pleasebringusabottleofjustboiledwater.We'dtreatourgueststotypicalChinesetea.

A:Yes,madam.I'llbringinsomefreshtowelstogetherwiththedrinkingwater.

B:OK.

A:(Havingdoneallonrequest)It'sgrowingdark.Wouldyoulikemetodrawthecurtainsforyou,sirandmadam?

C:Whynot?Thatwouldbesocozy.

A:MayIturnonthelightsforyou?

C:Yes,please.I'dliketodosomereadingwhilewaiting.

A:Yes,sir.IsthereanythingIcandoforyou?

C:Nomore.You'reasmartgirlindeed.Thankyouverymuch.

A:I'malwaysatyourservice.Goodbye,sirandmadam,anddohaveaverypleasantevening.

WordsandE*pressions

flaskn.长颈瓶,热水瓶

overnighta.终夜的,一夜间的

cozya.舒适的,温暖的

servicen.服务,帮助

酒店客房英语

篇5：酒店英语单词培训

E*ecutiveOffice办公室LaborUnion工会

ChineseCommunistYouthLeagueCommittee共青团

HousekeepingDepartment房务部Food&BeverageDepartment餐饮部

Health&RecreationDepartment康乐部

SalesandMarketingDepartment营销部

FinanceDepartment计财部EngineeringDepartment工程部

AdministrationDepartment行政事务部GeneralManager总经理

DeputyGeneralManager副总经理E*ecutiveOfficeDirector办公室主任

Secretary秘书DepartmentManager部门经理

AssistantManager大堂副理supervisor主管captain领班

waiter/waitress服务员cleaner清扫员floorattendant楼层服务员

guard保安cashier会计operator接线员

bellboy/bellman/doorman门僮eceptionist接待员hostess女迎宾员

hairdresser美发师beautician美容师walk-inguest未预定散客

FrontOffice前厅FrontDesk前台Concierge委托代办

Complaint投诉lobbybar大堂吧e*changerate汇率

TelephoneE*change总机internationalcall国际长途localcall本地电话

longdistancecall长途电话interiorline内线outsideline外线

BusinessCenter商务中心ShopCenter购物中心LaundryService洗衣房

Chinese/WesternRestaurant中西餐厅Room/HousekeepingCenter客房中心

Kitchen厨房StrongCurrent强电WeakCurrent弱电

luggage/baggageroom行toilet/bathr卫生间lift/elevator电梯

corridor走廊entrance入口e*it出口out-of-order维修房

vacancy空房singleroom单人间doubleroom双人间

standardroom标准间e*ecutiveroom商务间

suite套房presidentialsuite总统套房conferenceroom会议室

Multi-functionhall多功能厅price/dailyrate房价specialrate折扣价

registration/check-in登记入住check-out结帐postpone/delay延迟

cancel/cancellation取消book/reserve/reservation预订servicecharge服务费

discount打折copy复印tape打印fa*传真

e*press速递ticketbooking票务预订servicedirectory服务指南

wake-up/morningcall唤醒服务make-up清扫tidyup小整

turn-downservice做夜床服务voucher优惠券bill帐单receipt收据

breakfastticket早餐券roomcard房卡key钥匙

creditcard信用卡GreatWallCard长城卡PeonyCard牡丹卡

AmericanE*pressCard运通卡VISACard维萨卡

travelcheck旅行支票foreigncurrency外币passport护照

deposit押金change零钱extension分机

arrivaldate抵店日期departuredate离店日期valuables贵重物品

I.D.Card身份证tip小费airport机场

Cigarette香烟lighter打火机film胶卷

Souvenir纪念品umbrella雨伞firstname名

Surname姓nationality国籍address地址

se*(malefemale)性别visa签证privateroom包间

softdrinks软饮料colddrinks冷饮hotdrinks热饮

mineralwater矿泉水juice果汁blacktea红茶

greentea绿茶coffee咖啡blackcoffee清咖

beer啤酒bread面包instantnoodles方便面

menu菜单winelist酒水单brand商标

cook烹饪boil煮steam蒸

stir-fry炒fry煎deep-fry炸

bake烤、焗stew炖order点菜

dish(一道)菜food食物breakfast早餐

lunch午餐supper晚餐plate盘

bowl碗spoon匙opener开瓶器

napkin餐巾tablecloth桌布fork叉

knife刀toothpick牙签matches火柴

chopsticks筷子cup茶杯glass玻璃杯

soup汤(dry)red/whitewine(干)红白葡萄酒

sweet甜sour酸bitter苦

peppery/spicy辣salt盐soysauce酱油

vinegar醋tomatosauce番茄酱pepperpowder胡椒粉

sugar糖fruit水果apple苹果

orange桔子watermelon西瓜strawberry草莓

banana香蕉grape葡萄meat肉

beef牛肉pork猪肉mutton羊肉

chicken鸡liquor/spirit酒friedrice炒饭

soup汤dessert甜食vegetable蔬菜

seafood海鲜egg蛋duck鸭

fish鱼specialty特色菜TappanYaki日式铁板烧

shrimp虾prawn对虾tap水龙头

mirror镜子hanger衣架bathtub浴盆

toiletpaper厕纸airconditioner空调handle把手

toothpaste牙膏toothbrush牙刷razor/shaver剃须刀

comb梳子toiletsoap香皂shampoo洗发香波

socket插座towel毛巾curtain窗帘

mattress床垫bedsheet床单hairdryer吹风机

safetybo*保险箱fountain饮水机ashtray烟灰缸

basin洗面盆slippers拖鞋quilt被子

pillow枕头pillowscase枕套chair椅子

light灯VOD收费电视remotecontrol摇控器

switch开关cupboard壁橱carpet地毯

laundrybag洗衣袋nightstand床头柜refrigerator冰箱

microphone麦克风monitor监视器songrequestfee点歌费

roomrental包间费speaker扬声器playingcards扑克牌

chess棋CHN-chess中国象棋

automaticmahjongtable自动麻将桌scoreboard记分牌

cuestick桌球杆chalk乔克aerobicsroom健身操房

gym健身房aerobics健身操massage按摩

universal综合健身器dumbbell哑铃haircut理发

electrictreadmill电动跑步器stationarybike定位自行车

rower/rowingmachine划船器stepper登山器lockerroom更衣室

sauna桑拿steambath蒸汽浴perperson/pervisit每人次

fitnesscenter健身房billiard桌球mousse摩丝

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