订单客服岗位职责任职要求
订单客服岗位职责
订单客服JobDescription:
1.Sendthequotation(confirmedbytheSalesDept.)tothecustomersuponreceivingenquirers,andassisttodefinethespecificationifitisnotaccordingtothestandardofCMAShanghai.
2.Inputtheorderinthesystem,coordinatewiththecustomerandlogistics&productioncolleaguestodefinethespecification,productionschedule,delivertimeandetc.
3.IssuetheinvoiceintheERPsystemwhenthecargoisdelivered,andkeeprecordfortheduedateofthepaymentandbeinclosecontactwiththecustomerfortheon-timepaymentarrangement.
4.Keeprecordandfilealldocumentsrelatedtoindividualorderproperly.
5.Updatetheorderintakeandsalessummaryweeklyandalsoonamonthlybasisdependontheorderconfirmation,paymentsituationandgoodsdeliverysituation.
6.Preparethemonthly/weeklypickupforecastaccordingtotheconfirmationfromthedistributorandcustomercoordinatewithsupplychaincolleaguesandcustomer.
7.FollowthepaymentstatusofthecustomersandcoordinatewiththeFinanceDept.fortheontimepaymentcollection.
JobDescription:
1.Sendthequotation(confirmedbytheSalesDept.)tothecustomersuponreceivingenquirers,andassisttodefinethespecificationifitisnotaccordingtothestandardofCMAShanghai.
2.Inputtheorderinthesystem,coordinatewiththecustomerandlogistics&productioncolleaguestodefinethespecification,productionschedule,delivertimeandetc.
3.IssuetheinvoiceintheERPsystemwhenthecargoisdelivered,andkeeprecordfortheduedateofthepaymentandbeinclosecontactwiththecustomerfortheon-timepaymentarrangement.
4.Keeprecordandfilealldocumentsrelatedtoindividualorderproperly.
5.Updatetheorderintakeandsalessummaryweeklyandalsoonamonthlybasisdependontheorderconfirmation,paymentsituationandgoodsdeliverysituation.
6.Preparethemonthly/weeklypickupforecastaccordingtotheconfirmationfromthedistributorandcustomercoordinatewithsupplychaincolleaguesandcustomer.
7.FollowthepaymentstatusofthecustomersandcoordinatewiththeFinanceDept.fortheontimepaymentcollection.
订单客服岗位
篇2：订单管理客服岗位职责任职要求
订单管理客服岗位职责
客户服务专员客服专员订单管理CSRCustomerServiceRepresentativeOrderManagmentCustomerServiceRepresentative
欧美制造公司因业务需要新招职位,徐汇区港汇广场上班,朝九晚六。要求5年以上相关工作经验,同时接触过进口订单和出口订单,有系统操作经验,英文熟练沟通,工作认真仔细,抗压能力强。
1.公司文化很好,同事都很平易近人。
2.上海办公室20人左右,公司小而精,接下来会有很多业务转移到中国来,公司属于上升发展期。
3.需要寻找英文口语熟练沟通,仔细认真有耐心的CSR
4.需要候选人是全日制本科学历,积极主动,能handson做事情
工作职责概述:
1.收到客户的订单系统里下单
2.等美国工厂收到订单,排计划,美国那边货代会订舱
3.收到订舱信息发给客户
4.等船开了之后香港那边会做文件的
5.客户投诉,还有系统这块也很重要,维护提意见
6.和船公司开会评估服务
JOBDESCRIPTION
Managethesalesorderprocessfortheassignedmarketareasandcustomers
Responsibility:
?Receive,enter&processordersinaccordancewithcustomerrequirements,forecast&commercialobjectivesasdefinedbysalesmanager
?Track&coordinatedeliveryoforders&communicatedetailstoexternalandinternalcustomers
?Issuenecessarydocuments
Inventorymanagementanddeliveries
Responsibility:
?Orderplanningincollaborationwithproduction,logisticsandsales
?Monitorandoptimizestocklevels
?Coordinatewithtransportationcompaniestoarrangeinlanddeliveries&issuenecessarydocuments
?MonitorVendorManagedInventory
?Monitorinlandlogisticsrelatedcosts
Creditriskandbillings
Responsibility:
?CheckingCreditLimitsandPastDuereportsbeforeinvoicing
?Assistinginmonthendclosing
Processcustomerfeedback,advisoriesorcomplaints
Responsibility:
?Entercomplaints,feedbackoradvisoriesinCustomerFeedbacktrackingsystemwithallnecessaryinformationtoprocess
?Implementtheproposedsolution(s)ofanadvisorycomplaintintheprocess&closeout
SalesForecast
Responsibility:
?Updateforecast(volumeandprice)accordingexpectedsalesbySalesManagers
?Updateactualsalesandcustomerorders
OfficeAdministration
Responsibility:
?Arrangeappointment,travelarrangementandhotelbookings
?OrganizeandassistinExhibitionandlargescalebusinessfunctions
?Managealltheadministrativeworkintheoffice
?Liaisewithvendorsandsuppliers
?Assistintherelocationofpersonnel
Requirements:
?Highlevelofpersonalintegrityandabilitytomaintainconfidentialinformation
?Strongorganizationskillsandattentiontodetail
?Strongsenseofurgencywhichdrivesresults
?Interpersonalskills–abilitytoeffectivelyinteractwithindividualsatalllevelswithinandoutsidetheorganization
?Creativeproblemsolvingandcriticalthinkingskills
?Abilitytoworkwithminimalsupervisiontoaccomplishgoalsandmeetschedules
?Abilitytoworkinateamenvironment
?Dependableandcapableofmulti-tasking
?Strongprioritizationandtimemanagementskills
?Highlymotivatedtoowntheprocessforoptimumcustomerservice/satisfactionCustomerServiceRepresentative
欧美制造公司因业务需要新招职位,徐汇区港汇广场上班,朝九晚六。要求5年以上相关工作经验,同时接触过进口订单和出口订单,有系统操作经验,英文熟练沟通,工作认真仔细,抗压能力强。
1.公司文化很好,同事都很平易近人。
2.上海办公室20人左右,公司小而精,接下来会有很多业务转移到中国来,公司属于上升发展期。
3.需要寻找英文口语熟练沟通,仔细认真有耐心的CSR
4.需要候选人是全日制本科学历,积极主动,能handson做事情
工作职责概述:
1.收到客户的订单系统里下单
2.等美国工厂收到订单,排计划,美国那边货代会订舱
3.收到订舱信息发给客户
4.等船开了之后香港那边会做文件的
5.客户投诉,还有系统这块也很重要,维护提意见
6.和船公司开会评估服务
JOBDESCRIPTION
Managethesalesorderprocessfortheassignedmarketareasandcustomers
Responsibility:
?Receive,enter&processordersinaccordancewithcustomerrequirements,forecast&commercialobjectivesasdefinedbysalesmanager
?Track&coordinatedeliveryoforders&communicatedetailstoexternalandinternalcustomers
?Issuenecessarydocuments
Inventorymanagementanddeliveries
Responsibility:
?Orderplanningincollaborationwithproduction,logisticsandsales
?Monitorandoptimizestocklevels
?Coordinatewithtransportationcompaniestoarrangeinlanddeliveries&issuenecessarydocuments
?MonitorVendorManagedInventory
?Monitorinlandlogisticsrelatedcosts
Creditriskandbillings
Responsibility:
?CheckingCreditLimitsandPastDuereportsbeforeinvoicing
?Assistinginmonthendclosing
Processcustomerfeedback,advisoriesorcomplaints
Responsibility:
?Entercomplaints,feedbackoradvisoriesinCustomerFeedbacktrackingsystemwithallnecessaryinformationtoprocess
?Implementtheproposedsolution(s)ofanadvisorycomplaintintheprocess&closeout
SalesForecast
Responsibility:
?Updateforecast(volumeandprice)accordingexpectedsalesbySalesManagers
?Updateactualsalesandcustomerorders
OfficeAdministration
Responsibility:
?Arrangeappointment,travelarrangementandhotelbookings
?OrganizeandassistinExhibitionandlargescalebusinessfunctions
?Managealltheadministrativeworkintheoffice
?Liaisewithvendorsandsuppliers
?Assistintherelocationofpersonnel
Requirements:
?Highlevelofpersonalintegrityandabilitytomaintainconfidentialinformation
?Strongorganizationskillsandattentiontodetail
?Strongsenseofurgencywhichdrivesresults
?Interpersonalskills–abilitytoeffectivelyinteractwithindividualsatalllevelswithinandoutsidetheorganization
?Creativeproblemsolvingandcriticalthinkingskills
?Abilitytoworkwithminimalsupervisiontoaccomplishgoalsandmeetschedules
?Abilitytoworkinateamenvironment
?Dependableandcapableofmulti-tasking
?Strongprioritizationandtimemanagementskills
?Highlymotivatedtoowntheprocessforoptimumcustomerservice/satisfaction
订单管理客服岗位
篇3：订单客服专员岗位职责
高级客服/订单专员/跟单上海弘轩工业技术有限公司上海弘轩工业技术有限公司,弘轩工作内容:
日常订单的操作:订单输入、跟踪;安排发货、开票以及追踪货款;
客户投诉处理:根据客户需求及公司销售制定的理赔方案,跟进落实理赔退换货等事宜,直至投诉全部处理妥当;
对项目类型的客户进行项目管理,根据实际进度,协调客户实际需求及采购交货期,跟踪项目进展,提供预警及建议;
与公司各部门及客户之间保持良好的沟通与协作关系;
完成上级领导安排的其他工作内容。
岗位要求:
1.大专及以上学历,专业不限;
2.3年以上相关工作经验,具备一定的英语能力;
3.具有优秀的沟通协调能力,能够妥善处理临时出现的订单问题;
4.具备一定的抗压能力,工作仔细、认真、积极。
制度专栏
