服务客户岗位职责
售后服务总监彩迅工业(深圳)有限公司彩迅工业(深圳)有限公司,彩迅工作职责:
1.负责客户服务标准、操作流程的制定,规范客户服务行为。
2.负责客户关系的维护与开发管理,并及时与销售和技术团队沟通。
3.负责客户咨询、投诉等监督检查工作,发现问题及时处理。
4.负责客户回访制度的建立,并监督实施。
5.负责客服部的团队建设。
6.定期向上级反馈可行性工作方法,及工作流程等改进建议。
7.客户服务部的周期性工作报告;
8.及时完成上级领导交办的其他任务。
KeyResponsibilities:
1.TomanagethedailyCustomerServiceaffairsandescalatetoOverseasOperationsManagementDirectorforanyabnormity&risks;
2.Toprovidetrainingprogramstoimproveindividualandsustainahighlyeffectiveteam;
3.ObjectivemanagementtoteammembersandreviewwithstafftoensurehighlevelindexonCSS;
4.Tocommunicatewithcustomeronbehalfofcompanyontheimplementationofbusinesstermsincustomer'sPOsaswellastheforecast;
5.ToberesponsibleforCustomerSatisfactionManagementProgram,collectthesurveyandsharewithinmanagementteamforcorrectionactions:
6.Tomaintainbudgetarycontrolsandprovideoptionsforcostdown;
7.Toproperlyhandlecustomercomplaints,responsibleforISOprocess/documents/auditrelatedtoCS;
8.Otherdutiesasrequired.
岗位要求:
1.本科或以上学历,年龄32至38岁;
2.5年以上客户服务工作经验,三年以上团队管理工作经验,
3.有高度的责任心和客户服务意识,亲和力强,有耐心,学习能力强;
4.具备良好的流程建设能力,优秀的沟通能力和谈判技巧;
5.熟练办公软件应用,如Word、Excel,PPT等;
6.注重细节,以客户为核心,以结果为导向;
7.优秀的分析能力和系统化管理能力;
8.英语听、说、读写流利,此为必备条件。
Qualifications:
1.Bachelordegreeorabove,32to38yearsold;
2.5oraboveyearssolidexperienceworkinginCustomerServicesection,3yearsmanagement&leadershipskills;
3.Advancedcommunicationandnegotiationskills(presentation,customerinteractionskills);
4.ProvenLeadershipskills&demonstratedstrongperformanceinpriorroles,withincreasinglevelsofresponsibility&independence;
5.ExcellentapplicationskillsinMS,suchasWord,Excel,PPT,etc;
6.Detailssensitive,highachievementandcustomeroriented;
7.Excellentanalyticalskillsandsystematicworkapproach;
8.Englishcommunication(inspeaking,redaing,writing)isamust.
篇2：服务客户经理岗位职责
ServiceSalesManager/AccountManager售后服务销售/客户经理MacGregor麦基嘉麦基嘉(上海)贸易有限公司,麦基嘉KeyAccountabilities:
1.Developingandmaintainingcustomerrelationswiththeshipowners.
2.ToidentifysalesopportunitieswithinGLS,andfacilitatingthetransitiontoengagement
3.Topromoteandobtainaftersalesservicejobscontracts(ie:Pre-DockingInspection,Dry-DockingSupervision,Repair,Overhaul,Modification&Conversion,CrewsTrainingandFinalTesting)fromourShipownershavingtheirvesselsinstalledwithourMacGregorequipmentonboard.
4.TopromoteandobtainTPEModification&Conversionjobs.
5.ToobtainAnnualRoutineServiceAgreement.
6.TosignLifecycleServiceAgreementwithourVVIP&VIPShipowners.
7.Tocomewithconstructivecustomersvisitingreports.
8.TopromotetoourShipownersshouldalwayspurchasegenuineoriginalSparePartsfromMacGregor.
9.AssistourSpareParts&ServiceSalesTeamthruvisitingourShipownerstoobtainlongoverdueoutstandingpayments.
10.Responsibleofpreparationofquotationsandtosendtendermaterialtocustomer.Plan,leadeachtenderandassurethatthecustomersgetresponseaccordingtotheirneeds.
11.Handleallnecessarycorrespondence/communicationstocustomerregardingcommercialissues.
12.Commercialnegotiationwithcustomers,incl.price,paymenttermsandotherterms.
Qualifications:
1.FouryearuniversitydegreeinMechanics,Electricity,shipbuildingorothertechnicalarea;
2.HavepositivemindsetandcooperatewellwithourSales&ServicesTeams.
3.HavegoodRelationshipwithInternational&ChinaShipownersandChinaRepairShipyards.
4.Salesandnegotiationskills,strongsensecustomercare;
5.8+yearsinthesimilarposition,shipbuilding,shipequipmentpreferred;
6.Veryexcellentcommunicationskillsandinterpersonalskills;
7.VerygoodEnglish,bothwrittenandspeaking;
篇3：服务客户服务岗位职责
ServiceSalesManager/AccountManager售后服务销售/客户经理MacGregor麦基嘉麦基嘉(上海)贸易有限公司,麦基嘉KeyAccountabilities:
1.Developingandmaintainingcustomerrelationswiththeshipowners.
2.ToidentifysalesopportunitieswithinGLS,andfacilitatingthetransitiontoengagement
3.Topromoteandobtainaftersalesservicejobscontracts(ie:Pre-DockingInspection,Dry-DockingSupervision,Repair,Overhaul,Modification&Conversion,CrewsTrainingandFinalTesting)fromourShipownershavingtheirvesselsinstalledwithourMacGregorequipmentonboard.
4.TopromoteandobtainTPEModification&Conversionjobs.
5.ToobtainAnnualRoutineServiceAgreement.
6.TosignLifecycleServiceAgreementwithourVVIP&VIPShipowners.
7.Tocomewithconstructivecustomersvisitingreports.
8.TopromotetoourShipownersshouldalwayspurchasegenuineoriginalSparePartsfromMacGregor.
9.AssistourSpareParts&ServiceSalesTeamthruvisitingourShipownerstoobtainlongoverdueoutstandingpayments.
10.Responsibleofpreparationofquotationsandtosendtendermaterialtocustomer.Plan,leadeachtenderandassurethatthecustomersgetresponseaccordingtotheirneeds.
11.Handleallnecessarycorrespondence/communicationstocustomerregardingcommercialissues.
12.Commercialnegotiationwithcustomers,incl.price,paymenttermsandotherterms.
Qualifications:
1.FouryearuniversitydegreeinMechanics,Electricity,shipbuildingorothertechnicalarea;
2.HavepositivemindsetandcooperatewellwithourSales&ServicesTeams.
3.HavegoodRelationshipwithInternational&ChinaShipownersandChinaRepairShipyards.
4.Salesandnegotiationskills,strongsensecustomercare;
5.8+yearsinthesimilarposition,shipbuilding,shipequipmentpreferred;
6.Veryexcellentcommunicationskillsandinterpersonalskills;
7.VerygoodEnglish,bothwrittenandspeaking;
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