OEM支持工程师岗位职责任职要求

篇2：云技术客户支持工程师（韩语）职位描述与岗位职责任职要求

职位描述：

Oracle'sCloudmissionistobringitsleadingenterprisetechnologyandbusinessapplicationssoftwaretocustomers,anywhereintheworld,throughtheInternet.

OracleCloudisabroadsetofindustry-standardsbased,integratedservicesthatprovidecustomerswithsubscription-basedaccesstoOracleInfrastructureServices,OraclePlatformServices,ApplicationServicesandSocialServices,allcompletelymanaged,hostedandsupportedbyOracle.Withpredictablesubscriptionpricing,OracleClouddeliversinstantvalueandproductivityforbusinessusers,developersandadministrators.

Oracle’sCloudCustomerSuccessOrganizationisafocusedgroupofCloudCustomerSuccessexpertswhosemissionistodrivesuccessfulOracleCloudutilizationandreplenishmentthroughtheproactivemanagementofallfacetsofthecustomerengagementlifecycle.JoinoneofthemostvisibleareasofOracle’scontinuedsuccesswithCloud;thisisanexcitingopportunitytobepartof,andhelpshape,thisnewfunction.

职责描述：

负责云平台技术支持（主要是数据库、中间件等），直接面向亚太（韩国）客户远程进行解决方案的沟通。

具体如下

ReportingintotheDirector,APACTechCloudCustomerSuccessteam,basedinBeijingtheCSCwillberesponsibleforsupportingourvolumeCloudcustomerbasethroughon-lineandtelephonesupportcomplementingtherelationshipbetweenTheOracleCloudandourcustomerscorebusinessobjectivesandprioritiestherebydrivingincreasedbusinessvalueandalignmentbetweenOracleanditsvaluedcustomercommunity.

TheCustomerSuccessConsultant(CSC)willberesponsibleforsupportingcustomeradoptionthroughsuccessfulcustomeron-boardingandusageoftheirTechCloudservicecreditsviatheadoptionportalsupportedbyanetworkofpartnersprovidingimplementationservices,on-sitesupportandworkshops.TheCSCwillbethemainpointofcontactviathephoneand/oron-linechattoensurethatourvolumecustomerssuccessfullyprogressthroughtheon-lineguidedadoptionprocessresultinginrenewalandexpansionoftheirservices.TheCSCwillcollaboratewithsales,supportandpartnerstoimprovethecustomer’suseofTechnologyCloud.Thiswillincludeproblemsolving,milestonedevelopmentandreviewofimplementationplans.UltimatelythesuccessoftheroleisdrivingandsecuringahighlevelofcustomersatisfactionandensuringthatconsumptionofOracle’sCloudcontinuesinitsupwardtrajectory.

任职要求：

?GraduationinInformationTechnologyorinanyotherfieldsupportedbyaprofessionalqualificationinInformationTechnology

?4-6year’sexperienceinITpreferablywith＞2yearCloudexperience

?Proventrackrecordofproactiveproblemsolving

?AwarenessofCloudarchitecture,CloudservicesandCloudimplementationmethodology.

?GoodappreciationandknowledgeofcoreITproducts,trendsandapplicationsE.g.Infrastructure,Database,Middleware,Storage&Network.

?ShouldhavestrongtelephonyskillsforCloudadoption/support(*Preferred)

?Abletoconduct1tomanytechnologywebinars/workshopsviawebcasttools

?Expertiseinsocialmediatoolsandothermoderncommunicationmethods

?Enthusiasm,energyandabilitytoengageacustomeroverthephone

?Abilitytoworkinamulti-culturalenvironment

?Experienceinacustomer-facing,rolesuchasconsultant,salesconsulting,technicalsupport,solutionsengineerorhandsonCustomerSuccessManagerintheCloudecosystem

?Excellentcommunicationskills,externalcustomercommunication,butalsointernalcommunication,issueidentificationandtracking.

?Flexibility,thisisahighgrowthareathatrequiresagility

语言要求：

-英语读写良好

-韩语听说熟练

篇3：售前技术支持工程师（系统集成集成方案）职位描述与岗位职责任职要求

职位描述：

岗位职责：

1、制作针对不同行业/细分领域的系统集成方案，输出配置清单、文件、演示文档等；

2、结合客户项目需求，编制针对项目的系统集成方案，输出配置清单、文件、演示文档等；

3、配合销售做投标/项目/现场/来访技术支持；

4、上级领导安排的其它工作。

任职要求：

1、系统集成行业-技术支持-方案工程师岗位3年及以上工作经验，有LED、DLP、LCD拼接行业系统集成经验优先，英语水平高优先；

2、善交流沟通、文笔优秀、资料图纸提炼整合能力强、学习能力强、成熟稳重；

3、精通方案制作常用工具：CAD，Office（visio、word、PPT、excel），会使用photoshop、Coreldraw、AD、PADS、project等工具更佳；

4、熟悉大尺寸显示设备（LED显示屏更佳）、多媒体播控、视频矩阵、图像拼接系统、中控、拾音扩声、会议系统、监控安防、坐席、KVM、光传网传、可视化、机房布置、网络布线、灯光等，熟知常用的产品品牌型号及功能；

5、熟悉计算机软硬件、网络、信息安全、数据库、交互界面设计及强弱电和机械结构、系统集成相关法律法规更佳。