云技术客户支持工程师（韩语）职位描述与岗位职责任职要求
职位描述：
Oracle'sCloudmissionistobringitsleadingenterprisetechnologyandbusinessapplicationssoftwaretocustomers,anywhereintheworld,throughtheInternet.
OracleCloudisabroadsetofindustry-standardsbased,integratedservicesthatprovidecustomerswithsubscription-basedaccesstoOracleInfrastructureServices,OraclePlatformServices,ApplicationServicesandSocialServices,allcompletelymanaged,hostedandsupportedbyOracle.Withpredictablesubscriptionpricing,OracleClouddeliversinstantvalueandproductivityforbusinessusers,developersandadministrators.
Oracle’sCloudCustomerSuccessOrganizationisafocusedgroupofCloudCustomerSuccessexpertswhosemissionistodrivesuccessfulOracleCloudutilizationandreplenishmentthroughtheproactivemanagementofallfacetsofthecustomerengagementlifecycle.JoinoneofthemostvisibleareasofOracle’scontinuedsuccesswithCloud;thisisanexcitingopportunitytobepartof,andhelpshape,thisnewfunction.
职责描述：
负责云平台技术支持（主要是数据库、中间件等），直接面向亚太（韩国）客户远程进行解决方案的沟通。
具体如下
ReportingintotheDirector,APACTechCloudCustomerSuccessteam,basedinBeijingtheCSCwillberesponsibleforsupportingourvolumeCloudcustomerbasethroughon-lineandtelephonesupportcomplementingtherelationshipbetweenTheOracleCloudandourcustomerscorebusinessobjectivesandprioritiestherebydrivingincreasedbusinessvalueandalignmentbetweenOracleanditsvaluedcustomercommunity.
TheCustomerSuccessConsultant(CSC)willberesponsibleforsupportingcustomeradoptionthroughsuccessfulcustomeron-boardingandusageoftheirTechCloudservicecreditsviatheadoptionportalsupportedbyanetworkofpartnersprovidingimplementationservices,on-sitesupportandworkshops.TheCSCwillbethemainpointofcontactviathephoneand/oron-linechattoensurethatourvolumecustomerssuccessfullyprogressthroughtheon-lineguidedadoptionprocessresultinginrenewalandexpansionoftheirservices.TheCSCwillcollaboratewithsales,supportandpartnerstoimprovethecustomer’suseofTechnologyCloud.Thiswillincludeproblemsolving,milestonedevelopmentandreviewofimplementationplans.UltimatelythesuccessoftheroleisdrivingandsecuringahighlevelofcustomersatisfactionandensuringthatconsumptionofOracle’sCloudcontinuesinitsupwardtrajectory.
任职要求：
?GraduationinInformationTechnologyorinanyotherfieldsupportedbyaprofessionalqualificationinInformationTechnology
?4-6year’sexperienceinITpreferablywith＞2yearCloudexperience
?Proventrackrecordofproactiveproblemsolving
?AwarenessofCloudarchitecture,CloudservicesandCloudimplementationmethodology.
?GoodappreciationandknowledgeofcoreITproducts,trendsandapplicationsE.g.Infrastructure,Database,Middleware,Storage&Network.
?ShouldhavestrongtelephonyskillsforCloudadoption/support(*Preferred)
?Abletoconduct1tomanytechnologywebinars/workshopsviawebcasttools
?Expertiseinsocialmediatoolsandothermoderncommunicationmethods
?Enthusiasm,energyandabilitytoengageacustomeroverthephone
?Abilitytoworkinamulti-culturalenvironment
?Experienceinacustomer-facing,rolesuchasconsultant,salesconsulting,technicalsupport,solutionsengineerorhandsonCustomerSuccessManagerintheCloudecosystem
?Excellentcommunicationskills,externalcustomercommunication,butalsointernalcommunication,issueidentificationandtracking.
?Flexibility,thisisahighgrowthareathatrequiresagility
语言要求：
-英语读写良好
-韩语听说熟练
篇2：客户支持工程师岗位职责
客户支持工程师(华东区域)日立分析仪器(上海)有限公司日立分析仪器(上海)有限公司,日立岗位职责:
·负责日立分析仪器分析产品的安装、维护、维修和故障排除工作;
·现场培训最终用户如何正确操作系统、基本的结果分析和系统维护;
·提供系统升级,常规功能检查和及时按照部门预设标准操作程序和政策换发新证;
·确保所有资源如工具和测试设备的分配和良好维护;
·促销服务支持,如服务合同、耗材的销售等;
任职要求:
·机械、电气等技术专业教育背景,3年以上科学仪器行业工作经验;
·能够很好的理解制度光谱仪工作原理,应用程序和设备知识;
·优秀的维修和问题解决的工业分析产品技术能力;
·90%的出差频率,能够独立的主动安排工作;
·良好的沟通和人际交往能力;
·英语良好,精通办公软件;
KeyResponsibilities
·Performinstallations,maintenance,repairandtroubleshootingonHitachiHigh-techIndustrialAnalysisproductline.
·Provideon-sitetrainingstoendusersontheproperoperationofsystems,basicanalyticalresultsandsystemcare.
·Rendersystemupgrades,routinefunctionalitychecks,andrecertificationinaccordancetodepartmentalpre-establishedstandardoperatingproceduresandpolicies.
·Ensurethatallresourcesallocatedi.e.tools,testequipment'saremaintainedingoodcondition.
·Promoteserviceofferings,forexample,Servicecontract,PM,parts/consumablesetc...
Education/Qualifications:
·Technicaldegreeinmechanical,electricalorrelateddiscipline.Morethan3yearsworkingexperienceinthescientificinstrumentationindustry.
·ExcellentunderstandingofOESprinciples,applicationsandequipmentknowledge.
·ProvenstrongtechnicalcompetenciesintherepairandtroubleshootingofOIIAinstruments.
·GoodcommandinwrittenandoralEnglish
·ProficientinMSOfficesoftware
·GoodatPChardwareandsoftwareskills
·Upto90%travel.
·Usedtofollowingbasiclogicalandtechnicalprocessestoresolvetheservicecallswithinshortestpossibletime.
·Mustbeabletoworkindependentlyunderminimumsupervisionandissubjecttoaflexibleworkschedule,whichinvolvestravellingand/orworkingoutsideregularbusinesshourswhennecessary.
·Customerfocusedandopen-minded
·Goodcommunicationandinterpersonalskill
·Highlevelsofenergyanddrive.
·Abletoworkautonomously,butgetalongwellwithotherstaff.
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