酒店总机常用英语培训
一、接听外线电话:
01、电话铃响三声接起,中英文清晰报出酒店名称:
您好,昆明电信国际技术交流中心!
Goodmorning,
02、转接时,对来电方:
请稍等!
Holdon,please!
03、电话占线时:
对不起,电话占线,请您稍后再拨。
Sorry,thelineisbusy.pleasecallbacklater!
04、转入电话无人接时:
电话没人接,您是否需要留言
There'snoanswer,Wouldyouliketoleaveamessage?
05、转入客房电话:
A、请问您找那位
Whowouldyouliketospeakto?
B、对不起,没有这个姓名的客人。
Sorry,there'snoguestwiththatname
C、您能告诉我他是住客还是访客
E*cusemeforaskingbutisheavisitororahotelguest?
05、内容没听清或不确定时:
A、请您再说一遍好吗
Wouldyouliketorepeatthenumber?
B、请您大声一点好吗:
Couldyouspeakalittlelouder,please
C、请说慢一点!
Couldyouspeakslowly,please?
07、对方拨错号码:
恐怕您拨错了号码,这里是***酒店总机。
I'mafraidyoudialthewrongnumber.hereis**hoteloperator;
08、外线来电详细问询时:
我将帮您把电话转到问讯处;
I'llputyouthroughtotheinformationdesk
09、来电方需要留言:
A、请告诉我您的留言内容;
Couldyoupleasegivemethemessage,sir/madam?
B、请放心,我一定将您的意思转达给*先生/小姐,谢谢您的来电,再见!
Thankyouforcalling,I'llrelaythemessagetoMr./Mrs.
二、酒店住店客人的叫醒受理:
01、能告诉我您的姓名和房号吗
MayIhaveyournameandyourroomnumber,please?
02、您需要什么时间的叫醒
Couldyoutellmewhattimewouldyouliketogetup?
03、我重复一遍您的房号和叫醒时间,好吗
MayIrepeatyourroomnumberandthetime,sir/madam?
04、早上好(中午、晚上好),先生/女士,这是您的叫醒电话,祝您过得愉快!
Goodmorning(afternoon,evening),sir/madam!thisisyourwake-upcall,
Haveagooddaytoyou(haveaniceday)!
三、接酒店营业区,后台区,办公室电话:
OPERATOR,您好,总机!
篇2:酒店总机英语培训
一、接听外线电话:
01、电话铃响三声接起,中英文清晰报出酒店名称:
您好,昆明电信国际技术交流中心!
Goodmorning,
02、转接时,对来电方:
请稍等!
Holdon,please!
03、电话占线时:
对不起,电话占线,请您稍后再拨。
Sorry,thelineisbusy.pleasecallbacklater!
04、转入电话无人接时:
电话没人接,您是否需要留言
There'snoanswer,Wouldyouliketoleaveamessage?
05、转入客房电话:
A、请问您找那位
Whowouldyouliketospeakto?
B、对不起,没有这个姓名的客人。
Sorry,there'snoguestwiththatname
C、您能告诉我他是住客还是访客
E*cusemeforaskingbutisheavisitororahotelguest?
05、内容没听清或不确定时:
A、请您再说一遍好吗
Wouldyouliketorepeatthenumber?
B、请您大声一点好吗:
Couldyouspeakalittlelouder,please
C、请说慢一点!
Couldyouspeakslowly,please?
07、对方拨错号码:
恐怕您拨错了号码,这里是***酒店总机。
I'mafraidyoudialthewrongnumber.hereis**hoteloperator;
08、外线来电详细问询时:
我将帮您把电话转到问讯处;
I'llputyouthroughtotheinformationdesk
09、来电方需要留言:
A、请告诉我您的留言内容;
Couldyoupleasegivemethemessage,sir/madam?
B、请放心,我一定将您的意思转达给*先生/小姐,谢谢您的来电,再见!
Thankyouforcalling,I'llrelaythemessagetoMr./Mrs.
二、酒店住店客人的叫醒受理:
01、能告诉我您的姓名和房号吗
MayIhaveyournameandyourroomnumber,please?
02、您需要什么时间的叫醒
Couldyoutellmewhattimewouldyouliketogetup?
03、我重复一遍您的房号和叫醒时间,好吗
MayIrepeatyourroomnumberandthetime,sir/madam?
04、早上好(中午、晚上好),先生/女士,这是您的叫醒电话,祝您过得愉快!
Goodmorning(afternoon,evening),sir/madam!thisisyourwake-upcall,
Haveagooddaytoyou(haveaniceday)!
三、接酒店营业区,后台区,办公室电话:
OPERATOR,您好,总机!
四、住客电话询问:
01、内线电话免费。
Thereisnochargeforin-housecall
酒店总机常用英语
篇3:总机英语培训
外线电话的处理
『对话精华』
CouldyouputmethroughtoRoom#2614,please?
请帮我接通2614号房好吗
I’dliketospeakwithMr.Bramley.
我想请布兰雷先生听电话。
Dialogue1
C:IsthisthePresidentHotel?
Speaking.(Yes,itis.)MayIhelpyou?
C:Yes.CouldyouputmethroughtoRoom#2614,please?
Certainly,sir.Justamoment,please.
Dialogue2
C:I’dliketospeakwithMr.Bramley.
Isheahotelguest,sir?
C:Yes.
Howdoyouspellhisname,please?
C:B,R,A,M,L,E,Y.
Justamoment,please.I’llcheckforyou…Thankyouforwaiting,sir.Mr.BramleyisstayinginRoom#1562.I’llconnectyou.
客房没有人回应时
『对话精华』
I’mafraidthereisnoreplyfromRoom#3510.3510号房恐怕没人接电话。
Couldyoutryagain?请再试一次好吗
Dialogue
C:Hello.CanIspeaktoMr.FranksinRoom#3510,please?
Certainly,sir.Justamoment,please…Thankyouforwaiting.I’mafraidthere’snoreplyfromRoom#3510.
C:Couldyoutryagain?
Certainly,sir.Justamoment,please…Thankyouforwaiting.I’mafraidthereisstillnoreply.Wouldyouliketoleaveamessage?
C:Yes,I’lldothat.
I’llconnectyouwiththeMessageDesk.Justamoment,please.
广播呼叫客人
『对话精华』
Wouldyouliketoleaveamessage.您要留话吗
Couldyoupagehimforme?请帮我广播叫他好吗
Dialogue
C:IsthistheHolidayHotel?
Speaking.MayIhelpyou?
C:Yes.CouldyouputmethroughtoMr.MercerinRoom#1513,please?
Certainly,sir…Thankyouforwaiting,sir.I’mafraidthereisnoreplyfromRoom#1513.Wouldyouliketoleaveamessage?
C:Well,I’msurehe’sinthehotel.Couldyoupagehimforme?
Certainly,sir.Wheredoyouthinkhewillbe?
C:He’sprobablyhavinglunch.Couldyoupagetherestaurant,please?
Doyouknowwhichrestaurantheislikelytobein?
C:I’venoidea.
I’mafraidwecanonlypagethepublicplaces.
C:Fine.Dothatthen,please!
MayIhavehisfullname?
C:TomMercer.
Mr.TomMercer.Thankyou,sir.Couldyouholdtheline,please?
PagingMr.TomMercer,PagingMr.TomMercer.
PleasepickupthenearestHousephoneforOperatorNo.5.Thankyou.
被呼叫客人没有回应时
『对话精华』
WehavepagedMr.Mercerbuthedidn’tpickupthephone.
我们已呼叫过马撒先生了,但是他没有打电话过来。
Couldyoutrythere,please?请试试哪儿好吗
Dialogue
I’mverysorrytohavepagedMr.Mercerbuthedidnotpickupthephone.Shallwetryagain.
C:Yes.I’vejustremembered.HemightbeintheGardenLounge.Couldyoutrythere,please?
Certainly,sir.I’llconnectyouwiththeGardenLounge.
抵达时外线电话已挂断
『对话精华』
I’mafraidyourpartywascutoff.
对方恐怕已经挂断了。
Didhegivehisname?他有没有留下名字
I’mverysorrywecouldn’thelpyou.非常抱歉我们无能为力。
Dialogue
(Operatorspeakstopagedguest)
Mr.Mercer?TherewasacallforyoubutI’mafraidyourpartywascutoff.
G:That’sanuisance!Didhegivehisname?
I’mafraidnot,sir.I’mverysorrywecouldn’thelpyou.
G:Itcouldn’tbehelped.Thanksanyway.
You’rewelcome,sir.
客房间的通话与外线电话
『对话精华』
I’dliketocallmyfriendinhisroom?
我想打电话到朋友的房间。
Pleasedial60andthentheroomnumber.
请先拨60再拨房间号码。
Dialogue
ThisistheOperator.MayIhelpyou?
G:Yes.I’dliketocallmyfriendinhisroom.WhatshallIdo?
Doyouknowtheroomnumber,sir?
G:Yes,It’s#814.
For3digitroomsintheMainBuilding,pleasedial60andthentheroomnumber.
G:Isee,well,whataboutoutsidecalls?
ForcallsinsideBeijing,pleasedial0firstandthenthenumber.
G:WhataboutoutsideBeijing?I’dliketocallTianjin.
ForcallsoutsideBeijing,pleasedial0andthentheareacodeandnumber.
G:Fine.Thanksalot.
You’rewelcome,sir.
早晨叫醒电话
『对话精华』
I’dliketobewokenuptomorrowmorning.明天早上想请你叫我起床。
Atwhattime?几点呢
Dialogue
ThisistheOperator.MayIhelpyou?
G:Yes,I’dliketobewokenuptomorrowmorning.
Certainly,sir.Atwhattime?
G:Ataround7:30a.m.
Wehaveacomputerwakeupservice.Pleasedial5firstandthenthetime.For7:30a.m.dial5andthen0730forthetime.Theremustbefivedigitsinthefinalnumber.
G:50730.Isee.
That’sright,sir.Ourcomputerwillrecordthetimeandyourroomnumber.
G:Thankyou.
You’rewelcome,sir.Haveagoodnight.
代理通话服务
『对话精华』
Couldyouplacethecallforme?能不能帮我打这通电话呢
Whatnumberareyoucalling,please?请问您要打几号
Dialogue
G:Operator.I’vetriedcallinganumberinBeijingbutIcan’tunderstandwhatthey’resaying.Couldyouplacethecallforme?
Certainly,sir.I’dbegladtohelpyou.Whatnumberareyoucalling,please?
G:6433-8251.
Isthisacompanynumberoraprivatenumber?
G:Acompanyone.
MayIhavethenameofthecompany,please?
G:Yes,it’stheHer-hanEngineeringCompany.
Whowouldyouliketospeakto,please?
G:Mr.WangoftheSalesDepartment.
Doyouknowhisextensionnumberorhisname?
G:NottheextensionnumberbutIthing/khisnameisMing-uei.
MayIhaveyournameandroomnumber,please?
G:Yes,mynameisRobbinsandI’minRoom#724.
Thankyou.Couldyouhangup,please,andI’llcallyouback?
越洋收听人付费电话
『对话精华』
Isthisapaidcall?这是已付费电话吗
It’scollect.这是接听人付费的电话。
Dialogue
IThisisBombaycalling.IhaveacallforMr.TomSmith.
BombayforMr.TomSmith.Doyouknowhisroomnumber,please?
IYes,it’s#3820.
Thankyou.Isthisapaidcall?
IIT’Scollect.
MayIknowwhoiscalling,please?
IYes.PradipPatel.
Howdoyouspellthat,please?
IPakistanP,AmericaA,TokyoT,EnglandE,LondonL.
Mr.PradipPatel.Thankyou.Justamoment,please.
(callsRoom#3820)
MayIspeaktoMr.TomSmith,please?
G:Speaking.WhatcanIdoforyou?
ThisistheHotelOperator.IhaveacollectcallfromMr.PradipPatelinBombay.Willyouacceptthecharges?
G:Yes,ofcourse.
Thankyou.Couldyouholdtheline,please?
(SpeakstotheinternationalOperator)
Hello.Mr.Smithwillacceptthecall.Couldyougivemeyouroperatornumber,please?
IYes,it’s23.
Thankyou.Mynumberis54.Couldyougivemethetimeandthechargesafterthecall,please?
IYes,ofcourse.
Thankyou.Goahead,please.
越洋叫人电话
『对话精华』
I’dliketomakeaninternationalcall?
我想打一通国际电话。
Aperson-topersonorastationcall,sir?
先生,您打叫人或是叫号电话呢
Dialogue
G:Hello.Operator?
Speaking.MayIhelpyou?
G:Yes.I’dliketomakeaninternationalcall.
Certainly,sir.Whichcountryareyoucalling?
G:Switzerland.
Isthisapaidcall?
G:Yes.
Aperson-to-personorastationcall,sir?
G:Person-to-person.
Couldyoutellmetheparty’sfullnameandtelephone,please?
G:Yes,it’sGracePereiraandthenumberisLausanne49860.
Mrs.GracePereiraatLausanne,49860.
G:That’sright.
MayIhaveyournameandroomnumber,please?
G:Yes,it’sZacharyandI’minRoom#834.
Mr.ZacharyinRoom#834.
G:That’sright.
Couldyouhangup,pleaseandwewillcallyouback?
MayIspeaktoMr.Zachary,please?
G:Zachary,speaking.
ThisistheHotelOperator.TheOverseasOperatorisontheline.Goahead,please.
直拨叫号电话
『对话精华』
Youmaycalldirectfromyourroom,sir.
先生,您可以直接由客房打出去。
ThecountrycodesarelistedintheServiceDirectoryinyourroom.
国家代号列在您房间里的服务指南上。
Dialogue
ThisistheHotelOperator.MayIhelpyou?
G:Yes.I’dliketomakeanoverseascall?
Youmaycalldirectfromyourroom,sir.Itischeaperthanbookingitthroughtheoperator.
G:Oh.Ididn’tknowthat.
ThecountrycodesarelistedintheServiceDirectoryinyourroom.Pleasedial17908beforethecountrycodeandnumber.Pleasedonotdial0beforetheentirenumberasyouwouldforanoutsidecall.
G:Isee.17908andthencountrycode,areacodeandnumber.
That’sright,sir.
G:Thankyouverymuch.
You’rewelcome,sir.
国际电话费用
『对话精华』
CouldyoutellmetheratesforcallstotheStates?
能不能告诉我打电话到美国的费用呢
ForthemainlandU.S.A?打美国本土吗
Dialogue
G:Operator.CouldyoutellmetheratesforcallstotheStates?
Certainly,sir.ForthemainlandU.S.A?
G:No.It’sHonolulu.
Justamoment,please.I’llcheckitforyou…Thankyouforwaiting,sir.Athreeminutesperson-to-personcallisRMB28onweekdaysandRMB21onSundays.AstationcallisRMB24onweekdaysandRMB18onSundays.Foreachadditionalminute,thechargeisRMB4.
G:Isthereaspecialnightrate?
NotifyougothroughtheOperator,sir.
抱怨线路有杂音
『对话精华』
Dialogue
G:Operator.I’vejustmadeacalltoLosAngelesbutIcouldn’thearanything.I’mnotgoingtopayforthecall!
Isee,sir.Howlongwasyourcall?
G:Twominutesatthemost.
Ourcomputershowsthatyouspokeforfourminutesandthirtyseconds,sir.ShallIconnectyouwiththeInternationalOperator?
G:No,that’sallright.
篇4:酒店总机英语培训及技巧
酒店总机常用英语及技巧一、接听外线电话:
01、电话铃响三声接起,中英文清晰报出酒店名称:
您好,昆明电信国际技术交流中心!
Goodmorning,
02、转接时,对来电方:
请稍等!
Holdon,please!
03、电话占线时:
对不起,电话占线,请您稍后再拨。
Sorry,thelineisbusy.pleasecallbacklater!
04、转入电话无人接时:
电话没人接,您是否需要留言
There'snoanswer,Wouldyouliketoleaveamessage?
05、转入客房电话:
A、请问您找那位
Whowouldyouliketospeakto?
B、对不起,没有这个姓名的客人。
Sorry,there'snoguestwiththatname
C、您能告诉我他是住客还是访客
E*cusemeforaskingbutisheavisitororahotelguest?
05、内容没听清或不确定时:
A、请您再说一遍好吗
Wouldyouliketorepeatthenumber?
B、请您大声一点好吗:
Couldyouspeakalittlelouder,please
C、请说慢一点!
Couldyouspeakslowly,please?
07、对方拨错号码:
恐怕您拨错了号码,这里是***酒店总机。
I'mafraidyoudialthewrongnumber.hereis**hoteloperator;
08、外线来电详细问询时:
我将帮您把电话转到问讯处;
I'llputyouthroughtotheinformationdesk
09、来电方需要留言:
A、请告诉我您的留言内容;
Couldyoupleasegivemethemessage,sir/madam?
B、请放心,我一定将您的意思转达给*先生/小姐,谢谢您的来电,再见!
Thankyouforcalling,I'llrelaythemessagetoMr./Mrs.
二、酒店住店客人的叫醒受理:
01、能告诉我您的姓名和房号吗
MayIhaveyournameandyourroomnumber,please?
02、您需要什么时间的叫醒
Couldyoutellmewhattimewouldyouliketogetup?
03、我重复一遍您的房号和叫醒时间,好吗
MayIrepeatyourroomnumberandthetime,sir/madam?
04、早上好(中午、晚上好),先生/女士,这是您的叫醒电话,祝您过得愉快!
Goodmorning(afternoon,evening),sir/madam!thisisyourwake-upcall,
Haveagooddaytoyou(haveaniceday)!
三、接酒店营业区,后台区,办公室电话:
OPERATOR,您好,总机!
四、住客电话询问:
01、内线电话免费。
Thereisnochargeforin-housecall
02、您能直拨电话。
Youcanmakeadial-directcall
03、我们酒店设有国际直拨和国内直拨电话系统,如果您要拨打国际直拨电话,请您拨***,如果您要拨国内直拨电话,请拨***,如果您还有其它需要帮忙的,请打电话给我们,我们会尽力而为;
WehavegotDDDandIDDsysteminourhotel,ifyouwanttomakeaDDD,youcandial***,andifyouwanttomakeaIDD,youcandial***.ifyouhaveanythingelse,youcancallusagain,wewillhelpyou,sir/madam
04、我会立刻为您查找,然后打电话给您;
I'llcheckimmediatelyandcallyoubackinamoment
05、请稍等一会儿好吗我马上为您查找;
Wouldyoumindwaitingaminute,I'llcheckitforyourightnow
五、代客人接国际,国内长途;
01、您能告诉我您要拨打的电话是自付电话,受付电话或是信用卡付费电话吗
Couldyoupleasetellmetheformofpayment,isitapaycall,collectcallorcreditcardcall,sir/madam?
02、请问这是自己付费还是对方付费电话
Isthisapaidcallorcollectcall?
03、您能告诉我电话的国家代码,地区代码和电话号码吗
Couldyoupleasetellmecountrycode,theareacodeandtelephonenumber,sir/madam?
04、您能告诉我您要打的是叫人电话还是叫号电话吗
Couldyoupleasetellmewhatkindcallwouldlike:apersontopersonorstationtostationcall,sir/madam?
05、您能告诉我对方的电话吗
Couldyoupleasetellmewhoareyouwanttospeak?
06、能告诉我您的名字是怎么拼的吗
Couldyoupleasespellyourname?