技术支持TSE岗位职责
TSE/技术支持工程师海格电气(惠州)有限公司海格电气(惠州)有限公司,海格电气,海格职责描述:
1.销售前期技术工作支持:技术宣讲,战略新产品与解决方案的应用推广;审图报价/竞争对手价格分析、标书制作、标书技术答疑、技术培训等;大、小型推广会。
2.售后服务:质量问题处理与标准化流程的执行、退换货的管理、电话咨询应答服务等;技术升级改造、维修服务、备件更新等。
3.解决方案服务:全生命周期维护保养、适配改造技术方案、顾问咨询等。
4.其他工作支持:收集市场信息与调研、现场技术支持等。
任职要求:
1.本科以上学历,理工科类专业(电气自动化、机械、电子技术等);
2.熟悉中低压电路、电气知识,从事电力服务领域工作经验3-5年,良好的沟通能力。
篇2：技术支持TSE岗位职责技术支持TSE职责任职要求
技术支持TSE岗位职责
技术支持工程师(TSE)北京佩美国际管理咨询有限公司北京佩美国际管理咨询有限公司,佩美RotoMetrics为客户提供一系列的精准加工产品线,包括精准的轮转模切(软模切和硬模切)、磁性辊筒、可调节刀版、印刷辊筒、印刷套筒和配件。
PositionTitle:TechnicalSupportEngineer
Department:TechnicalSupport
Reportsto:GeneralManager-Asia
DirectReports:N/A
PrimaryResponsibility:
TheRotoMetricsTechnicalSupportEngineerisexpectedtoworkcloselywithcustomers,providingdetailedtechnicaladvice,supportandtrouble-shootingondiecuttingandotherrotarytoolingapplications.
DutiesandResponsibilities:
?ProvidethehighestqualityoftechnicalsupportrelatingtoallRotoMetricsproducts,toourcustomerbasethroughoutChina.
?WorkingcloselywithourDistributorinChina,ourSalesManagersandCustomerSupportRepresentativestoaccuratelyconveytechnicalinformation&requirements.
?Carryoutrootcauseanalysisonspecifictechnicalissuesandcomplaints,offeringimmediateortimelysolutionstocustomers,includingcarryingouttechnicalauditsinthecustomer’sstockofmagneticcylinders.
?Closeco-operationwithourtechnicalandmanufacturingteaminThailand,USA,Australia,UKtopinpointanymanufacturingrelatedissuesandtoassistwiththeimplementationofsolutionsandimprovementsaccordingly.
?LiaisingwithourteamofengineersandmaterialsspecialistsinThailandandUSAandrapidlysupplyingsolutionstospecificprojects.
?ToadvisecustomersonspecificapplicationsandtogetherwiththeRegionalSalesManager,offercommerciallysoundsolutionstobothexistingandnewcustomers.
MinimumQualifications
Knowledge/Skills/Abilities
?Highlyenergetic,abletotravel,stronganalyticalwithcreativethinkingandorganizingskill.
?GoodcommandofEnglishandcomputerliteracy(MSOffice),possessapositiveattitude,goodinterpersonalskills,clear&effectivecommunicationandpresentationskillsandreportwritingskills
?Exceptionallisteningandconflictresolutionskills.
?KnowledgeofISO9001-2008and14001-2004.
Education/Experience
?Bachelor’sDegree,orequivalentinEngineeringorrelatedfields.
?AtleastfiveyearsofexperienceinaTechnicalSupportrole,ideallyintheprinting&packagingindustry.
?FluentinwrittenandspokenEnglish,multi-lingualpreferred
制度专栏
