产品体验经理岗位职责

篇2：服务体验经理岗位职责

服务体验运营经理美团点评北京三快在线科技有限公司,三快在线,大众点评,美团,美团点评,三快在线工作职责:

一、岗位职责:

1、通过服务数据分析、用户需求调研和用户使用行为分析,攥写用户体验报告(VOC);

2、根据VOC反馈的产品、业务流程不足,制定行动策略,并攥写需求文档。

3、推动运营、产品、研发等部门优化业务流程或规则,降低用户不良体验发生的频次。

4、以用户为中心提出产品功能特性优化和交互,使产品更加符合用户的需求;

二、岗位要求:

1.大学本科及以上学历,3-5年工作经验,2年以上产品经验,有一款完全由自己从0到1负责的产品;

2.具有较强的沟通能力以及团队合作意识;熟悉统计学基本原理,擅于使用Excel、SQL等工具进行数据处理;熟练使用PPT等OFFICE软件编写分析报告;

3、产品设计功底扎实,具有良好的文档编写能力,可以根据优化场景,输出清晰的MRD;

4、有项目管理的经验,有PMP认证优先。

5、有服务运营工作经历优先。

篇3：体验店经理岗位职责

健康体验店运营经理浙江艾呼吸生物科技有限公司浙江艾呼吸生物科技有限公司,艾呼吸职责描述:

1、执行公司呼吸体验店整体营销落地战略;

2、扶持代理商开设健康呼吸体验站;

3、依据代理商要求,协助其开展体验站招商启动会议。

任职要求:

1、年龄:25-35岁,本科以上学历,吃苦耐劳;

2、行业内,健康体验店、中医馆、加盟店等工作经历3年以上。

篇4：客户体验经理岗位职责

客户体验经理UndergeneraldirectionfromChinaAftermarketBusinessandProjectServiceManagementfunction,andinclosecollaborationwithcross-functionalteamslikebusinessdevelopment,operation,systemsolution,sales,branding,productmarketingandoutsidepartners,todesign,developandimplementstrategiesandplansofProjectServiceManagementSystem,includingservicestandard,delivertrainingandauthorizetoservicestoresandservicetechnicians,setupKPItoevaluateandservicestore/technicianperformance,buildprocesstoresolveconsumercomplaintsandcollectconsumerfeedback,drivecontinueimprovecustomerexperienceandservicestandardoptimization.

TypicalDuties

Servicestandardcontinueimprovement

-Basedonproducttechnicalrequirements,consumercomplaints,consumersurvey,continuouslydriveservicestandardimprovementtoelevateconsumerexperience,buildservicebenchmark

Techniciantrainandauthorize

-Developtechniciantrainingmaterialstotracktrainingprogress

-Developprocesstoguidetechniciantoattendtrainingandexam,evaluatetrainingresults

-Developonsiteactivitiestomotivateprojecttechnician,enhanceproductbrand,servicebrand,servicestandardtraining,increasetechnicianserviceawarenessandloyalty,spreadproductandbrandmessagetoconsumersthroughtechnicianserviceandcustomerexperience

-

Servicemanagement

-Developproperprocesstoenableservicestandardwellimplementationinfield

-Workwithoperationteamandservicepartnertodeliverclearrequirementsandprocessforstoreperformanceandtechnicianserviceresults

-UnderstandconsumerbehaviorandneedstosetuprightKPItoserviceresults

-Developissueresolvingguidancetoservicepartnertomakesureconsumervoicecanbefeedbackintime

-WeeklyandMonthlyreportouttodeliverservicenetworkinsightstoleadershipteam,anddriveimprovement

-Setupincentiveanddowngrademethodologytoencouragegoodandobsoletebadservice

-Buildtechniciancommunity

Consumersurveyandcallcenter

-Setupstandardandprocessofconsumercommunication,includingnegativecomments,regularserviceresultscheck

-Improveservicestandardbasedontechnicianfeedbackandconsumervoice

Servicebrandingandcommercialization

-Workwithbrandingteamtopromoteservicebrandthroughonlineandofflinechannel

-Continuetoaddvaluetoprojectservice,consumerexperience,customervalue,differentiationwithcompetitors,setupproperpriceforserviceandselltoconsumers

UndergeneraldirectionfromChinaAftermarketBusinessandProjectServiceManagementfunction,andinclosecollaborationwithcross-functionalteamslikebusinessdevelopment,operation,systemsolution,sales,branding,productmarketingandoutsidepartners,todesign,developandimplementstrategiesandplansofProjectServiceManagementSystem,includingservicestandard,delivertrainingandauthorizetoservicestoresandservicetechnicians,setupKPItoevaluateandservicestore/technicianperformance,buildprocesstoresolveconsumercomplaintsandcollectconsumerfeedback,drivecontinueimprovecustomerexperienceandservicestandardoptimization.

TypicalDuties

Servicestandardcontinueimprovement

-Basedonproducttechnicalrequirements,consumercomplaints,consumersurvey,continuouslydriveservicestandardimprovementtoelevateconsumerexperience,buildservicebenchmark

Techniciantrainandauthorize

-Developtechniciantrainingmaterialstotracktrainingprogress

-Developprocesstoguidetechniciantoattendtrainingandexam,evaluatetrainingresults

-Developonsiteactivitiestomotivateprojecttechnician,enhanceproductbrand,servicebrand,servicestandardtraining,increasetechnicianserviceawarenessandloyalty,spreadproductandbrandmessagetoconsumersthroughtechnicianserviceandcustomerexperience

-

Servicemanagement

-Developproperprocesstoenableservicestandardwellimplementationinfield

-Workwithoperationteamandservicepartnertodeliverclearrequirementsandprocessforstoreperformanceandtechnicianserviceresults

-UnderstandconsumerbehaviorandneedstosetuprightKPItoserviceresults

-Developissueresolvingguidancetoservicepartnertomakesureconsumervoicecanbefeedbackintime

-WeeklyandMonthlyreportouttodeliverservicenetworkinsightstoleadershipteam,anddriveimprovement

-Setupincentiveanddowngrademethodologytoencouragegoodandobsoletebadservice

-Buildtechniciancommunity

Consumersurveyandcallcenter

-Setupstandardandprocessofconsumercommunication,includingnegativecomments,regularserviceresultscheck

-Improveservicestandardbasedontechnicianfeedbackandconsumervoice

Servicebrandingandcommercialization

-Workwithbrandingteamtopromoteservicebrandthroughonlineandofflinechannel

-Continuetoaddvaluetoprojectservice,consumerexperience,customervalue,differentiationwithcompetitors,setupproperpriceforserviceandselltoconsumers

篇5：用户体验经理岗位职责

用户体验项目经理-网易考拉151网易集团网易(杭州)网络有限公司,杭州网易,网易,网易杭州,网易游戏,网易网络,网易集团,网易工作职责:

1、用户VOC研究,挖掘和分析用户的使用习惯、情感和体验需求,提炼成为产品需求;

2、持续分析用户体验链条中的各级触点,提炼出业务规则优化方向并提出改善建议;

3、参与企业内部各业务部门的问题改善,对商品、物流服务等体验有高敏感度并推动提升整体服务力。

4、深入了解业务团队内部工作职能和流程,以体验优化为目标推动业务流程改善。

5、能组织进行用户体验活动策划及执行,并完成相关报告。

任职要求:

1、客户服务行业项目管理工作经验不少于三年,具备高度的用户体验嗅觉;

2、对电商行业产品、系统、用户有一定的了解,能基于用户声音进行多视角分析

3、有用户体验或用户数据收集的组织能力,擅长沟通,

4、关注细节,善于观察和分析用户行为和情绪表达

5、参与过中大型互联网电商用户体验提升相关项目从业人员优先。