体验店经理岗位职责
健康体验店运营经理浙江艾呼吸生物科技有限公司浙江艾呼吸生物科技有限公司,艾呼吸职责描述:
1、执行公司呼吸体验店整体营销落地战略;
2、扶持代理商开设健康呼吸体验站;
3、依据代理商要求,协助其开展体验站招商启动会议。
任职要求:
1、年龄:25-35岁,本科以上学历,吃苦耐劳;
2、行业内,健康体验店、中医馆、加盟店等工作经历3年以上。
篇2：客户体验经理岗位职责
客户体验经理UndergeneraldirectionfromChinaAftermarketBusinessandProjectServiceManagementfunction,andinclosecollaborationwithcross-functionalteamslikebusinessdevelopment,operation,systemsolution,sales,branding,productmarketingandoutsidepartners,todesign,developandimplementstrategiesandplansofProjectServiceManagementSystem,includingservicestandard,delivertrainingandauthorizetoservicestoresandservicetechnicians,setupKPItoevaluateandservicestore/technicianperformance,buildprocesstoresolveconsumercomplaintsandcollectconsumerfeedback,drivecontinueimprovecustomerexperienceandservicestandardoptimization.
TypicalDuties
Servicestandardcontinueimprovement
-Basedonproducttechnicalrequirements,consumercomplaints,consumersurvey,continuouslydriveservicestandardimprovementtoelevateconsumerexperience,buildservicebenchmark
Techniciantrainandauthorize
-Developtechniciantrainingmaterialstotracktrainingprogress
-Developprocesstoguidetechniciantoattendtrainingandexam,evaluatetrainingresults
-Developonsiteactivitiestomotivateprojecttechnician,enhanceproductbrand,servicebrand,servicestandardtraining,increasetechnicianserviceawarenessandloyalty,spreadproductandbrandmessagetoconsumersthroughtechnicianserviceandcustomerexperience
-
Servicemanagement
-Developproperprocesstoenableservicestandardwellimplementationinfield
-Workwithoperationteamandservicepartnertodeliverclearrequirementsandprocessforstoreperformanceandtechnicianserviceresults
-UnderstandconsumerbehaviorandneedstosetuprightKPItoserviceresults
-Developissueresolvingguidancetoservicepartnertomakesureconsumervoicecanbefeedbackintime
-WeeklyandMonthlyreportouttodeliverservicenetworkinsightstoleadershipteam,anddriveimprovement
-Setupincentiveanddowngrademethodologytoencouragegoodandobsoletebadservice
-Buildtechniciancommunity
Consumersurveyandcallcenter
-Setupstandardandprocessofconsumercommunication,includingnegativecomments,regularserviceresultscheck
-Improveservicestandardbasedontechnicianfeedbackandconsumervoice
Servicebrandingandcommercialization
-Workwithbrandingteamtopromoteservicebrandthroughonlineandofflinechannel
-Continuetoaddvaluetoprojectservice,consumerexperience,customervalue,differentiationwithcompetitors,setupproperpriceforserviceandselltoconsumers
UndergeneraldirectionfromChinaAftermarketBusinessandProjectServiceManagementfunction,andinclosecollaborationwithcross-functionalteamslikebusinessdevelopment,operation,systemsolution,sales,branding,productmarketingandoutsidepartners,todesign,developandimplementstrategiesandplansofProjectServiceManagementSystem,includingservicestandard,delivertrainingandauthorizetoservicestoresandservicetechnicians,setupKPItoevaluateandservicestore/technicianperformance,buildprocesstoresolveconsumercomplaintsandcollectconsumerfeedback,drivecontinueimprovecustomerexperienceandservicestandardoptimization.
TypicalDuties
Servicestandardcontinueimprovement
-Basedonproducttechnicalrequirements,consumercomplaints,consumersurvey,continuouslydriveservicestandardimprovementtoelevateconsumerexperience,buildservicebenchmark
Techniciantrainandauthorize
-Developtechniciantrainingmaterialstotracktrainingprogress
-Developprocesstoguidetechniciantoattendtrainingandexam,evaluatetrainingresults
-Developonsiteactivitiestomotivateprojecttechnician,enhanceproductbrand,servicebrand,servicestandardtraining,increasetechnicianserviceawarenessandloyalty,spreadproductandbrandmessagetoconsumersthroughtechnicianserviceandcustomerexperience
-
Servicemanagement
-Developproperprocesstoenableservicestandardwellimplementationinfield
-Workwithoperationteamandservicepartnertodeliverclearrequirementsandprocessforstoreperformanceandtechnicianserviceresults
-UnderstandconsumerbehaviorandneedstosetuprightKPItoserviceresults
-Developissueresolvingguidancetoservicepartnertomakesureconsumervoicecanbefeedbackintime
-WeeklyandMonthlyreportouttodeliverservicenetworkinsightstoleadershipteam,anddriveimprovement
-Setupincentiveanddowngrademethodologytoencouragegoodandobsoletebadservice
-Buildtechniciancommunity
Consumersurveyandcallcenter
-Setupstandardandprocessofconsumercommunication,includingnegativecomments,regularserviceresultscheck
-Improveservicestandardbasedontechnicianfeedbackandconsumervoice
Servicebrandingandcommercialization
-Workwithbrandingteamtopromoteservicebrandthroughonlineandofflinechannel
-Continuetoaddvaluetoprojectservice,consumerexperience,customervalue,differentiationwithcompetitors,setupproperpriceforserviceandselltoconsumers
篇3：用户体验经理岗位职责
用户体验项目经理-网易考拉151网易集团网易(杭州)网络有限公司,杭州网易,网易,网易杭州,网易游戏,网易网络,网易集团,网易工作职责:
1、用户VOC研究,挖掘和分析用户的使用习惯、情感和体验需求,提炼成为产品需求;
2、持续分析用户体验链条中的各级触点,提炼出业务规则优化方向并提出改善建议;
3、参与企业内部各业务部门的问题改善,对商品、物流服务等体验有高敏感度并推动提升整体服务力。
4、深入了解业务团队内部工作职能和流程,以体验优化为目标推动业务流程改善。
5、能组织进行用户体验活动策划及执行,并完成相关报告。
任职要求:
1、客户服务行业项目管理工作经验不少于三年,具备高度的用户体验嗅觉;
2、对电商行业产品、系统、用户有一定的了解,能基于用户声音进行多视角分析
3、有用户体验或用户数据收集的组织能力,擅长沟通,
4、关注细节,善于观察和分析用户行为和情绪表达
5、参与过中大型互联网电商用户体验提升相关项目从业人员优先。
制度专栏
