服务咨询顾问岗位职责

编辑:制度大全2021-11-05

国际服务咨询顾问Summary:

Thequalifiedindividualisresponsibletoactasthepointoffirstcontacttoforpatients,familiesandfriendsseekingGlobalSolutionServicesattheJiahuihospital,includingtelemedicineortransferofcaretointernationallocations.

Thispositionwillworkeffectivelyasserviceconsultanttoprovideclientwithsolutionsthatmeetstheirneed,andconnectandfacilitateaseamlessJiahuiHealthcareexperiencetogetherwithJiahui’smedicalandadministrativeteam.

Theresponsibleindividualwillhaveacustomerserviceorclinicalbackground,havestrongorganizationalandcommunicationskillsinbothEnglishandChinese.

EssentialTasks:

ServeasthefirstpointofcontacttorespondtoexternalandinternalinquiriesfromaboutJiahuiGlobalSolutionServices(internationalconsultation,telemedicine,andglobalconciergeservices);

Servethecustomerbyunderstandingtheirneedsandrecommendingtheappropriateservicesthatbestmeettheirneeds,supportpatientandfamilyunderstandinganddecisionmakingthroughclearandthoughtfulguidanceanddirectiononservicesandtheprocess;

Communicateandcoordinatewithinternalclinicalandadministrativeteamforcasepreparation,monitorandfacilitatethepatientjourneyintheirJiahuiandInternationalexperienceandprovidecommunicationpointsasneeded,workwithteamtodiscusscasesandescalateconcernstothenextlevelofresponsibilitieswhenindicated;

Collectclients'experienceandsatisfactionfeedback,discusswithrelevantdept.forproductandserviceenhancementtoimprovesatisfactionlevelandbuildclientloyalty;

Maintainrelationshipswithclientsregularly,andintroduceup&cross-sellopportunitieswheremedicalappropriate;

Developsaleskitandmarketingmaterialcontent,designingasperrequirementsandatsametimeworkwithmarketingteamtoidentifyarticlesormarketingmaterialsthatcanimpactourcustomers;

Performotherdutiesasassigned;

Knowledgeandskills:

Knowledgeofeachpatient’sdiagnosisanditstreatment-relatedspecifics;

Skillfulinpatientassessmentandeducation;

Demonstratematurityandprofessionalismwheninteractingwithpatient,co-workersandvisitorsinthepracticesetting;

Coordinateactivitieswithclient,internalclinicalandoperationalteamtoensurepatientreceiveservicesinatimelymanner;

UnderstandproductsandpatientflowprocessinthesectionofGlobalSolutions;

Leadorparticipateinqualityimprovementinitiativesorprojects

RequiredQualificationsandExperiences:

MinimalBachelordegree,withmajorinmedicine,nursing,publichealth,lifescienceorotherrelatedarea;

Generalmedicalknowledgeofoncologytreatmentisrequired;

Aminimumof5yearsexperiencesinadiversifiedenvironmentwithstrongexternalrelationbuilding,2+yearsexperiencesinhigh-endhealthmanagementorganizationispreferred,physicianornursebackgroundispreferred;

Excellentcommunicationabilitywithstrongserviceconsciousness,abletobuildtrustandmaintainlong-termrelationwithpatients,familiesandotherhigh-endclients;

Independent,detail-oriented,abletohandlemultipletasksandcompletetasksontime,strongteamworkspirit;

Self-starter,goal-getter,problemsolver,strongwillingnesstolearnnewthings;

Strongworkethicsandconducthim/herselfinaprofessionalmanneratalltimes;

Compassionateandpatience;

FluentinspokenandwrittenChineseandEnglish,medicalEnglishskillispreferred;Summary:

Theresponsibleindividualwillhaveacustomerserviceorclinicalbackground,havestrongorganizationalandcommunicationskillsinbothEnglishandChinese.

EssentialTasks:

ServeasthefirstpointofcontacttorespondtoexternalandinternalinquiriesfromaboutJiahuiGlobalSolutionServices(internationalconsultation,telemedicine,andglobalconciergeservices);

Collectclients'experienceandsatisfactionfeedback,discusswithrelevantdept.forproductandserviceenhancementtoimprovesatisfactionlevelandbuildclientloyalty;

Maintainrelationshipswithclientsregularly,andintroduceup&cross-sellopportunitieswheremedicalappropriate;

Developsaleskitandmarketingmaterialcontent,designingasperrequirementsandatsametimeworkwithmarketingteamtoidentifyarticlesormarketingmaterialsthatcanimpactourcustomers;

Performotherdutiesasassigned;

Knowledgeandskills:

Knowledgeofeachpatient’sdiagnosisanditstreatment-relatedspecifics;

Skillfulinpatientassessmentandeducation;

Demonstratematurityandprofessionalismwheninteractingwithpatient,co-workersandvisitorsinthepracticesetting;

Coordinateactivitieswithclient,internalclinicalandoperationalteamtoensurepatientreceiveservicesinatimelymanner;

UnderstandproductsandpatientflowprocessinthesectionofGlobalSolutions;

Leadorparticipateinqualityimprovementinitiativesorprojects

RequiredQualificationsandExperiences:

MinimalBachelordegree,withmajorinmedicine,nursing,publichealth,lifescienceorotherrelatedarea;

Generalmedicalknowledgeofoncologytreatmentisrequired;

Aminimumof5yearsexperiencesinadiversifiedenvironmentwithstrongexternalrelationbuilding,2+yearsexperiencesinhigh-endhealthmanagementorganizationispreferred,physicianornursebackgroundispreferred;

Excellentcommunicationabilitywithstrongserviceconsciousness,abletobuildtrustandmaintainlong-termrelationwithpatients,familiesandotherhigh-endclients;

Independent,detail-oriented,abletohandlemultipletasksandcompletetasksontime,strongteamworkspirit;

Self-starter,goal-getter,problemsolver,strongwillingnesstolearnnewthings;

Strongworkethicsandconducthim/herselfinaprofessionalmanneratalltimes;

Compassionateandpatience;

FluentinspokenandwrittenChineseandEnglish,medicalEnglishskillispreferred;

篇2：服务管理咨询顾问岗位职责

IT服务管理咨询顾问趋势引领信息咨询北京北京趋势引领信息咨询有限公司,趋势引领,趋势引领信息咨询北京,趋势引领岗位职责:

1.协助客户完成IT运维管理流程的规划、设计、运维与质量控制,包括:

a)制定IT运营管理规划;

b)变更、发布、容量性能管理等流程优化需求管理及电子化实施过程的管控,持续改进;

c)事件、问题、变更、配置、业务连续性等领域的制度、办法、流程规范的制定;

d)IT运维管理流程的日常运维管理和质量控制;

e)推动IT运营管理体系的落地执行,定期对运营管理数据进行分析,及协助组织定期的检查和审计,发现潜在风险推动改进提升。

2.相关IT运营重要工作任务的实施。

?任职要求:

1.大学本科以上学历,计算机科学、IT治理、信息管理、信息安全、通信、软件工程、项目管理、自动控制等相关专业;

2.工作年限5-8年,3年以上IT相关工作经验;

3.年龄35岁以下。

?能力要求:

1.熟悉大型企业IT运营战略管理模式,在大型企业ITIL管理和项目管理3年以上工作经验,主持过3个及以上的IT管理咨询类项目或担任过ITIL流程经理至少2年;

2.熟悉ITSM/ITIL/ISO20000/DevOps等体系标准,有大型企业IT运营管理经验者优先,对于主流IT技术有一定了解,有ITIL/DevOps证书优先;

3.具备清晰的逻辑思维和推理能力,良好的系统分析、解决问题能力,较强的工作推动力;

4.有良好的领悟力,能够主动、及时的与客户进行沟通,了解客户需求;

5.富有创新精神,性格开朗,善于沟通。

篇3：服务业咨询顾问岗位职责描述岗位要求

职位描述：

岗位职责：对服务业进行流程持续改善的咨询与培训，能独立负责项目运作。

岗位要求：

1.年龄30以上，有服务行业相关咨询工作经验，如银行、保险、地产等相关行业，两年以上知名企业中层管理以上职位经验，具有管理咨询工作经验、外资企业管理经验者优先；

2.了解流程梳理与改善理念与方法论（如精益管理、六西格管理等），有一年以上实践经验的优先，有在相关咨询公司工作经验的优先考虑；

3.优秀的团队意识和协作精神，良好的客户沟通能力，敏锐的创新意识和清晰的逻辑思维,熟悉企业各部门的运作；

4.良好的沟通技巧，EQ,人际关系好；对咨询行业有所热情，能接受咨询行业的工作性质,能够适应长期出差；

5.学历要求本科及以上，有MBA学位的优先考虑。

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