ITHelpdesk岗位职责
JAVADeveloperAbouttheOrganisation:
Thiscompanyisaleadingglobalprovideroflegalresearchandcontent-enabledworkflowsolutions.
Purpose:
?Thispositionperformscomplexresearch,design,andsoftwaredevelopmentassignmentswithinasoftwarefunctionalareaorproductline,andprovidesdirectinputtoprojectplans,schedules,andmethodologyinthedevelopmentofcrossfunctionalsoftwareproducts.Thispositionperformssoftwaredesign-typicallyacrossmultiplesystems;mentorsmorejunior
?membersoftheteam;andtalkstousers/customersandtranslatestheirrequestsintosolutions
KeyResponsibilities:
?Interfacewithothertechnicalpersonnelorteammemberstofinalizerequirements
?Writeandreviewportionsofdetailedspecificationsforthedevelopmentofcomplexsystemcomponents.
?Completecomplexbugfixes
?Workcloselywithotherdevelopmentteammemberstounderstandcomplexproductrequirementsandtranslatethemintosoftwaredesigns
?Successfullyimplementdevelopmentprocesses,codingbestpractices,andcodereviews
?Operateinvariousdevelopmentenvironments(Agile,Waterfall,etc.)whilecollaboratingwithkeystakeholders
?Resolvecomplextechnicalissuesasnecessary
?Trainentry-levelsoftwareengineersasdirectedbydepartmentmanagement,ensuringtheyareknowledgeableincriticalaspectsoftheirroles
?Keepabreastofnewtechnologydevelopments
?Designandworkwithcomplexdatamodels
?Mentorless-seniorsoftwaredevelopersondevelopmentmethodologiesandoptimizationtechniques
?Allotherdutiesasassigned
KeyRequirements:
?5+yearsofSoftwareEngineeringexperience
?BSEngineering/ComputerScienceorequivalentexperiencerequired
?ExperiencewithMarkLogicXQuerydesired
?Advancedknowledgeofsoftwaredevelopmentmethodologies(e.g.,Agile,Waterfall)
?Strongproficiencywithdatamanipulationlanguageincludingoptimizationtechniques
?Strongunderstandingofnormalized/dimensionaldatamodelingprinciples
?Strongknowledgeofmultipledatastoragesubsystems
?Expertiseindevelopmentlanguagesincludingbutnotlimitedto:Java/J2EE,JavaScript,JSP,C/C++,HTML,XML,SQL,Windows,UNIX,and.Net
?Strongresearchskills
?Strongknowledgeinindustrybestpracticesindevelopment
?Knowledgeinusinganddevelopingapplicabletoolsets
?Abilitytointerfacecompetentlywithothertechnicalpersonnelorteammemberstofinalizerequirements
?Abilitytoworkwellwithinternalandexternaltechnologyresources
?Knowledgeoftest-drivendevelopment
?Abilitytowriteandreviewportionsofdetailedspecificationsforthedevelopmentofcomplexsystemcomponents
?Abilitytocompletecomplexbugfixes
?Goodoralandwrittencommunicationsskills
?Ifyouknowsearchingengine,thatwillbeagreatplus
?ReporttoUSnewtechteamAbouttheOrganisation:
Thiscompanyisaleadingglobalprovideroflegalresearchandcontent-enabledworkflowsolutions.
Purpose:
?Thispositionperformscomplexresearch,design,andsoftwaredevelopmentassignmentswithinasoftwarefunctionalareaorproductline,andprovidesdirectinputtoprojectplans,schedules,andmethodologyinthedevelopmentofcrossfunctionalsoftwareproducts.Thispositionperformssoftwaredesign-typicallyacrossmultiplesystems;mentorsmorejunior
?membersoftheteam;andtalkstousers/customersandtranslatestheirrequestsintosolutions
KeyResponsibilities:
?Interfacewithothertechnicalpersonnelorteammemberstofinalizerequirements
?Writeandreviewportionsofdetailedspecificationsforthedevelopmentofcomplexsystemcomponents.
?Completecomplexbugfixes
?Workcloselywithotherdevelopmentteammemberstounderstandcomplexproductrequirementsandtranslatethemintosoftwaredesigns
?Successfullyimplementdevelopmentprocesses,codingbestpractices,andcodereviews
?Operateinvariousdevelopmentenvironments(Agile,Waterfall,etc.)whilecollaboratingwithkeystakeholders
?Resolvecomplextechnicalissuesasnecessary
?Trainentry-levelsoftwareengineersasdirectedbydepartmentmanagement,ensuringtheyareknowledgeableincriticalaspectsoftheirroles
?Keepabreastofnewtechnologydevelopments
?Designandworkwithcomplexdatamodels
?Mentorless-seniorsoftwaredevelopersondevelopmentmethodologiesandoptimizationtechniques
?Allotherdutiesasassigned
KeyRequirements:
?5+yearsofSoftwareEngineeringexperience
?BSEngineering/ComputerScienceorequivalentexperiencerequired
?ExperiencewithMarkLogicXQuerydesired
?Advancedknowledgeofsoftwaredevelopmentmethodologies(e.g.,Agile,Waterfall)
?Strongproficiencywithdatamanipulationlanguageincludingoptimizationtechniques
?Strongunderstandingofnormalized/dimensionaldatamodelingprinciples
?Strongknowledgeofmultipledatastoragesubsystems
?Expertiseindevelopmentlanguagesincludingbutnotlimitedto:Java/J2EE,JavaScript,JSP,C/C++,HTML,XML,SQL,Windows,UNIX,and.Net
?Strongresearchskills
?Strongknowledgeinindustrybestpracticesindevelopment
?Knowledgeinusinganddevelopingapplicabletoolsets
?Abilitytointerfacecompetentlywithothertechnicalpersonnelorteammemberstofinalizerequirements
?Abilitytoworkwellwithinternalandexternaltechnologyresources
?Knowledgeoftest-drivendevelopment
?Abilitytowriteandreviewportionsofdetailedspecificationsforthedevelopmentofcomplexsystemcomponents
?Abilitytocompletecomplexbugfixes
?Goodoralandwrittencommunicationsskills
?Ifyouknowsearchingengine,thatwillbeagreatplus
?ReporttoUSnewtechteam
篇2：qualitySpecialist(IThelpdesk)工作职责与职位要求
职位描述：
KeyResponsibilities:
TheQualitySpecialistshallberesponsibleforServiceDeliveryQualityintheareasassigned
PerformactivitiesdelegatedasperServiceQualityPlan
Identifymetricstobetrackedfortheprocesses,ReporttheTableFperformanceonmonthlybasis
Performrootcauseidentificationofprocessfailuresandimplementationofcorrective/preventiveactions
IdentifyandcheckkeycontrolsforallprocessinQMSrelatedtoengagement
UnderstandingProcessofTransactionMonitoring,ValidationofSamplingPlanonQtr.basis,RandomauditofTMprocessonkeycontrolslike%ageaudit,Samplingmethodadherence
Driveprojectidentificationandclosures
ProactiveRiskidentification&mitigation
AssessmentofVariousstandardsandrequirementsonregularbasis
ReportingandDataManagementaroundtheprocessperformance
Competencies/SkillsRequired
SpecializedknowledgeinS&Fdomain
LeanSixSigma–YBCertified/GBTrained
ProcessManagement:Auditing,GapAssessment,Rootcauseanalysis,Coaching&Feedback
ProcessImprovement:Problemsolvingskills,DataAnalysis,PresentationSkills
SixSigma/Lean:YellowBeltCertified/trainedorGreenBeltTrained
Goodcommandoverwrittenandspokenlanguage
AbilitytoorhavehandledClientGovernance
GoodcommandoverMS-ExcelandMS-PowerPoint
备注：如果从事过BPO行业IThelpdesk流程优先
篇3：知名外资银行IThelpdesk&admin岗位职责职位要求
职责描述：
工作内容：
本地支持
Branchsupport
进行日常硬件设备维护工作，软件安装、卸载及问题处理；
Supportdailyhardwaremaintenance,softwareinstallation,uninstallandtroubleshooting.
2、协助终端用户的技术支持工作；
Assistanceforendusertechnicalsupport.
3、提供电脑及IT设备的支持服务；
ProvideenduserPCandITequipmentsupportservices.
4、实时响应及处理终端用户的问题和服务请求；
Respondandhandleenduserquestionandservicerequestinreal-time.
5、管理各类软硬件及固定资产的维护；
Manageallkindsofhardwareandsoftware,aswellasinventorymaintenance.
6、协助维护服务器、电话语音系统、网络及安全系统或其它IT设备；
Assistinservermaintenance,voicesystem,networkandsecuritysystemorotherITequipment.
7、遵照公司事件管理、问题管理、变更管理和信息安全政策执行信息技术支持服务；
ToprovideITsupportservicecomplywithcompanyIncident,Problem,Changemanagementandinformationsecuritypoliciesrequirement.
8、负责定期对硬件基础设施的晨检、巡检及事故上报；
Responsibleforregularmorningcheckandon-siteinspectionofhardwareinfrastructureandaccidentreport.
9、协助数据备份及介质管理；
Assistindatabackupandbackupmediamanagement(includingbothonsiteandoffsitebackuptapes).
10、协助本地IT项目的部署和实施；
AssistinlocalITprojectdeploymentandimplementation.
11、提供本地应用系统的技术支持，以及银行内部系统的搭建、安装、测试；
Providetechnicalsupportservicestolocalapplicationsystem,aswellasinternalsystemsrollout,installationandtest.
12、与各部门协作各项工作；
Wellcoordinationworkwithvariousdepartmentsinthebank.
13、将问题重新定位到适当的资源；
Toidentifytheproblemandassigntoappropriatesupportteam/resource.
14、信息技术设备的库存管理；
ITequipmentInventorymanagement.
15、协助公司员工进行本地监管应用系统的用户帐户管理，包括用户帐户创建，解锁，密码重置，权限修改，删除，定期用户帐户和授权批复列表再认证等工作；
SupportcompanystaffforuserIDadministrationworkforlocalbankingsystemincludinguserIDcreate,unlock,passwordreset,profilemodification,delete,regularIDandapprovermatrixrecertificationandenquiryservice.
岗位要求：
-供应商服务必须遵守CBRCIT外包风险管理指南；
-英语书面ok,口语能力可以略微放宽
-2年左右的相关银行行业工作经验；具有团队主管经验优先考虑
-对工作具有高度的热情；
-具有独立完成工作的能力；
-具有高度容忍度；
-无重大操作失误；
-熟悉终端用户支持；
-VendorservicemustbeabletocomplywithCBRCIToutsourcingriskmanagementguideline.
-ProficiencyinwrittenandspokenEnglishandMandarin
-Atleast3yearworkingexperienceinrelatedindustry.
-GoodcommandofEnglishandmandarin
-Highenergyandenthusiasm/compulsiontodowhateverittakestoreachasuccessfuloutcome
-Passionateaboutteamingforresults/abilitytoworkindependently
-Hightoleranceforambiguity
-Teamleadexperiencewillbeaplus
-Noserioususercomplaints
-Nosignificantoperatingmistake
-Proficiencyinendusersupport
岗位要求：
学历要求：不限
语言要求：不限
年龄要求：不限
工作年限：2年经验
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