订单客服岗位职责职位要求
职责描述：
主要职责：
1.收到客户订单,及时录入ERP系统,并按时给客户确认交期.
2.按时安排/协调仓库发货,如有异常,及时和客户书面沟通确认
3.收到客户数量/质量等投诉后,第一时间和内部相关部门沟通确认,并将结果反馈给客户;
4.按照和客户约定的帐期,对账,开票.
5.月末,月初客户沟通月度预测并维护预测统计表,差异较大的,书面通知计划;
6.按照财务提供的清单,每月就逾期账款进行跟踪;
7.协助相关部门处理包装方案,客户档案以及新产品档案.
职位要求：
1.专科以及以上学历
2.2年客服工作经验,汽车行业优先
3.工作细致,有责任心
4.善于沟通
岗位要求：
学历要求：不限
语言要求：不限
年龄要求：不限
工作年限：无工作经验
篇2：订单客服岗位职责任职要求
订单客服岗位职责
订单客服JobDescription:
1.Sendthequotation(confirmedbytheSalesDept.)tothecustomersuponreceivingenquirers,andassisttodefinethespecificationifitisnotaccordingtothestandardofCMAShanghai.
2.Inputtheorderinthesystem,coordinatewiththecustomerandlogistics&productioncolleaguestodefinethespecification,productionschedule,delivertimeandetc.
3.IssuetheinvoiceintheERPsystemwhenthecargoisdelivered,andkeeprecordfortheduedateofthepaymentandbeinclosecontactwiththecustomerfortheon-timepaymentarrangement.
4.Keeprecordandfilealldocumentsrelatedtoindividualorderproperly.
5.Updatetheorderintakeandsalessummaryweeklyandalsoonamonthlybasisdependontheorderconfirmation,paymentsituationandgoodsdeliverysituation.
6.Preparethemonthly/weeklypickupforecastaccordingtotheconfirmationfromthedistributorandcustomercoordinatewithsupplychaincolleaguesandcustomer.
7.FollowthepaymentstatusofthecustomersandcoordinatewiththeFinanceDept.fortheontimepaymentcollection.
JobDescription:
1.Sendthequotation(confirmedbytheSalesDept.)tothecustomersuponreceivingenquirers,andassisttodefinethespecificationifitisnotaccordingtothestandardofCMAShanghai.
2.Inputtheorderinthesystem,coordinatewiththecustomerandlogistics&productioncolleaguestodefinethespecification,productionschedule,delivertimeandetc.
3.IssuetheinvoiceintheERPsystemwhenthecargoisdelivered,andkeeprecordfortheduedateofthepaymentandbeinclosecontactwiththecustomerfortheon-timepaymentarrangement.
4.Keeprecordandfilealldocumentsrelatedtoindividualorderproperly.
5.Updatetheorderintakeandsalessummaryweeklyandalsoonamonthlybasisdependontheorderconfirmation,paymentsituationandgoodsdeliverysituation.
6.Preparethemonthly/weeklypickupforecastaccordingtotheconfirmationfromthedistributorandcustomercoordinatewithsupplychaincolleaguesandcustomer.
7.FollowthepaymentstatusofthecustomersandcoordinatewiththeFinanceDept.fortheontimepaymentcollection.
订单客服岗位
篇3：订单管理客服岗位职责任职要求
订单管理客服岗位职责
客户服务专员客服专员订单管理CSRCustomerServiceRepresentativeOrderManagmentCustomerServiceRepresentative
欧美制造公司因业务需要新招职位,徐汇区港汇广场上班,朝九晚六。要求5年以上相关工作经验,同时接触过进口订单和出口订单,有系统操作经验,英文熟练沟通,工作认真仔细,抗压能力强。
1.公司文化很好,同事都很平易近人。
2.上海办公室20人左右,公司小而精,接下来会有很多业务转移到中国来,公司属于上升发展期。
3.需要寻找英文口语熟练沟通,仔细认真有耐心的CSR
4.需要候选人是全日制本科学历,积极主动,能handson做事情
工作职责概述:
1.收到客户的订单系统里下单
2.等美国工厂收到订单,排计划,美国那边货代会订舱
3.收到订舱信息发给客户
4.等船开了之后香港那边会做文件的
5.客户投诉,还有系统这块也很重要,维护提意见
6.和船公司开会评估服务
JOBDESCRIPTION
Managethesalesorderprocessfortheassignedmarketareasandcustomers
Responsibility:
?Receive,enter&processordersinaccordancewithcustomerrequirements,forecast&commercialobjectivesasdefinedbysalesmanager
?Track&coordinatedeliveryoforders&communicatedetailstoexternalandinternalcustomers
?Issuenecessarydocuments
Inventorymanagementanddeliveries
Responsibility:
?Orderplanningincollaborationwithproduction,logisticsandsales
?Monitorandoptimizestocklevels
?Coordinatewithtransportationcompaniestoarrangeinlanddeliveries&issuenecessarydocuments
?MonitorVendorManagedInventory
?Monitorinlandlogisticsrelatedcosts
Creditriskandbillings
Responsibility:
?CheckingCreditLimitsandPastDuereportsbeforeinvoicing
?Assistinginmonthendclosing
Processcustomerfeedback,advisoriesorcomplaints
Responsibility:
?Entercomplaints,feedbackoradvisoriesinCustomerFeedbacktrackingsystemwithallnecessaryinformationtoprocess
?Implementtheproposedsolution(s)ofanadvisorycomplaintintheprocess&closeout
SalesForecast
Responsibility:
?Updateforecast(volumeandprice)accordingexpectedsalesbySalesManagers
?Updateactualsalesandcustomerorders
OfficeAdministration
Responsibility:
?Arrangeappointment,travelarrangementandhotelbookings
?OrganizeandassistinExhibitionandlargescalebusinessfunctions
?Managealltheadministrativeworkintheoffice
?Liaisewithvendorsandsuppliers
?Assistintherelocationofpersonnel
Requirements:
?Highlevelofpersonalintegrityandabilitytomaintainconfidentialinformation
?Strongorganizationskillsandattentiontodetail
?Strongsenseofurgencywhichdrivesresults
?Interpersonalskills–abilitytoeffectivelyinteractwithindividualsatalllevelswithinandoutsidetheorganization
?Creativeproblemsolvingandcriticalthinkingskills
?Abilitytoworkwithminimalsupervisiontoaccomplishgoalsandmeetschedules
?Abilitytoworkinateamenvironment
?Dependableandcapableofmulti-tasking
?Strongprioritizationandtimemanagementskills
?Highlymotivatedtoowntheprocessforoptimumcustomerservice/satisfactionCustomerServiceRepresentative
欧美制造公司因业务需要新招职位,徐汇区港汇广场上班,朝九晚六。要求5年以上相关工作经验,同时接触过进口订单和出口订单,有系统操作经验,英文熟练沟通,工作认真仔细,抗压能力强。
1.公司文化很好,同事都很平易近人。
2.上海办公室20人左右,公司小而精,接下来会有很多业务转移到中国来,公司属于上升发展期。
3.需要寻找英文口语熟练沟通,仔细认真有耐心的CSR
4.需要候选人是全日制本科学历,积极主动,能handson做事情
工作职责概述:
1.收到客户的订单系统里下单
2.等美国工厂收到订单,排计划,美国那边货代会订舱
3.收到订舱信息发给客户
4.等船开了之后香港那边会做文件的
5.客户投诉,还有系统这块也很重要,维护提意见
6.和船公司开会评估服务
JOBDESCRIPTION
Managethesalesorderprocessfortheassignedmarketareasandcustomers
Responsibility:
?Receive,enter&processordersinaccordancewithcustomerrequirements,forecast&commercialobjectivesasdefinedbysalesmanager
?Track&coordinatedeliveryoforders&communicatedetailstoexternalandinternalcustomers
?Issuenecessarydocuments
Inventorymanagementanddeliveries
Responsibility:
?Orderplanningincollaborationwithproduction,logisticsandsales
?Monitorandoptimizestocklevels
?Coordinatewithtransportationcompaniestoarrangeinlanddeliveries&issuenecessarydocuments
?MonitorVendorManagedInventory
?Monitorinlandlogisticsrelatedcosts
Creditriskandbillings
Responsibility:
?CheckingCreditLimitsandPastDuereportsbeforeinvoicing
?Assistinginmonthendclosing
Processcustomerfeedback,advisoriesorcomplaints
Responsibility:
?Entercomplaints,feedbackoradvisoriesinCustomerFeedbacktrackingsystemwithallnecessaryinformationtoprocess
?Implementtheproposedsolution(s)ofanadvisorycomplaintintheprocess&closeout
SalesForecast
Responsibility:
?Updateforecast(volumeandprice)accordingexpectedsalesbySalesManagers
?Updateactualsalesandcustomerorders
OfficeAdministration
Responsibility:
?Arrangeappointment,travelarrangementandhotelbookings
?OrganizeandassistinExhibitionandlargescalebusinessfunctions
?Managealltheadministrativeworkintheoffice
?Liaisewithvendorsandsuppliers
?Assistintherelocationofpersonnel
Requirements:
?Highlevelofpersonalintegrityandabilitytomaintainconfidentialinformation
?Strongorganizationskillsandattentiontodetail
?Strongsenseofurgencywhichdrivesresults
?Interpersonalskills–abilitytoeffectivelyinteractwithindividualsatalllevelswithinandoutsidetheorganization
?Creativeproblemsolvingandcriticalthinkingskills
?Abilitytoworkwithminimalsupervisiontoaccomplishgoalsandmeetschedules
?Abilitytoworkinateamenvironment
?Dependableandcapableofmulti-tasking
?Strongprioritizationandtimemanagementskills
?Highlymotivatedtoowntheprocessforoptimumcustomerservice/satisfaction
订单管理客服岗位
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