店铺副经理店铺主管——ThomBrowen（北京SKP）岗位职责描述岗位要求

篇2：店铺副经理店铺主管——GoldenGoose（北京SKP）岗位职责描述岗位要求

职位描述：

日常营运：

1.通过指导和训练建立有能力而强大的团队，建立团队精神及团队内部沟通

2.负责每日店铺营运以确保每日完成销售指标

3.组织店铺晨会，保持店铺高度整洁

4.控制发票和满足预算目标，管理销售收入和备用现金

5.向办公室及零售经理汇报费用，销售报告及分析

6.维护店铺陈列以确保商品的展示和品牌的形像

7.日常库存管理

员工管理：

1.根据公司政策管理员工的表现

2.时常提供上岗培训和指导来发展和提高销售人员的能力

销售指标：

1.管理，指导和鼓舞员工完成销售目标

2.为销售人员提供现场支持以便完成销售目标

客户服务和发展：

1.处理员工投诉

2.发展和维护VIP客户

3.跟踪和维护公司客户信息数据

4.管理，指导和激发员工提供卓越的客户服务以确保客户满意

职位要求：

1.五年以上店铺经理经验

2.熟悉女装时尚及奢侈品行业，了解品牌及时尚趋势的发展

3.具有良好的沟通技巧及人际关系

4.注重客户服务和结果

5.积极主动，注重形象及细节

篇3：店铺副经理店铺主管——IsabelMarant（深圳万象城）岗位职责描述岗位要求

职位描述：

1.协助经理完成店铺日常营运工作

2.完成销售指标

3.客户关系管理

4.维护视觉成列与店铺环境使其与品牌形象一致

5.处理客户投诉与问题

6.帮助销售人员解决店铺相关问题

7.负责相关报告

8.制服管理

9.商品数量的控制及跟进

岗位要求：

1.2年以上店铺主管或资深销售工作经验

2.需有零售行业相关经验

3.良好的沟通及人际关系

4.良好的客户服务技巧

5.积极主动，注意细节

6.有一定的电脑知识

Experience:

Managementbackground

-Atleast2yearsofstoremanagingexperienceforahighendretailbrand.

-Beenresponsibleforthedailysales,operationsandstaff.

-Workedindependentlytomeetorganizationalneeds.

Experience

-Atleast2yearsofexperienceofmanaginganddevelopingateamwith5peopleormore.

-Developedemployeestoahigherposition.

Peopledevelopment

-Experienceofdevelop,trainandfostergrowthofpeopletobeabletomeetorganizationalneeds,developedasellertoastoremanager,developedanewemployeetoatopseller.

SalesandService

-Experiencefromtrainingpeopleinsalesandservice.Constantsecurethatthewholeteamdeliverserviceonahighlevelandaboveforallclients.

-Developedstafffrombasicserviceleveltohighlevel.

-Workedwithclientbooksandhowtodrivetraffictothestore.

Analyzing

-Experienceofanalyzingsalesfigures,KPIandtakerequiredactions.

-Takeactionswhenneeded.

-Workedwithfocusplanstoimprovetheresultsandconstantfollowups.

BusinessDrive

-Focusingonensuringsales,serviceandsalesthru

Skills:

1.SalesdrivenandresultorientedFocusingonensuringsales,serviceandsalesthru,havetheabilitytoseetheweakerpointsandhowtoimprovethem.

2.Organizedandserviceminded.Abilitytoworkinafast-pacedenvironmentwithgooddetailorientationwithoutloosingfocusondelivertopservice.

3.FluentinEnglish(abletocommunicateandunderstandinformationfromIsabelMarant)

4.ProficientinExcel/Word/Outlook

5.Asocialandoutgoingpersonality

6.Reliableandpunctual-Sendinginreportsintime,answeringemailsintime,takeactionsrequiredandalwaysfollowdeadlines.

7.Highlymotivated,selfinitiativeandyetateamplayer-Takeowninitiativeforimprovements,abilitytocomeupwithownandnewsolutionsforimprovementsandputtheminaction.

8.Flexibilityinregardstoworkingschedule

9.Effectivecommunicatorandlistener-Respect,helpandsupportyourteamandcoworkers.

10.Detailoriented,Organizedinregardstostoreroutinesandoperationsandimmaculateinregardstomerchandise.

11.Delegationskills-Theabilitytodelegateresponsibilitiesinabalancedway.

Personalitytraits:

1.Ambitious-Alwaysworkwiththehighestambitionandstriveforthebestresults.

2.Desiretodeveloptheteamandindividuals-Motivatedinfosteringgrowthofpeopleinordertomeetlong-termorganizationalneeds.

3.Openminded-Openmindedinallaspectsandadaptivetochange.

4.Passionateaboutservice-Enjoyservingclientsandactasarolemodelinofferingtheultimateshoppingexperience.

5.PassionateaboutIsabelMarantasabrand-Willingnesstounderstandthebrandandworkactivelytostayupdated.Takeowninitiativetosearchinformation.

Expectations:

1.Drivestoreperformanceandalwaysstriveforhighestresults

2.Set,communicateandfollowuponthecompanyobjectives

3.Makingsurethestudioisreachingsalesbudgetandgoals

4.FollowupontheIsabelMarantChecklistandtakeactionswhereneeded

5.Planandexecuteseasonaltraining(product,service,storeoperations)

6.Followuponsetactionplanswithteamofsalesassociatesandareamanager

7.EnsurethatthestudioisfollowingtheIsabelMarantFranchiseManual

8.Ensurethatthevisualstandardarefollowingtheguidelines

9.FrequentcommunicationwithandupdateAreaManagerwhenneeded

10.Inspireyourteambydevelopmentalstrategiesbothforthestudioandindividuallevel

11.Ensureallteammembershaveenoughknowledgetoprovidetheclientswithexcellentservice

12.Ensureallteammembersareworkingby"Thefulltreatment"

13.FollowsetseasonalplanningprovidedbyIsabelMarant