客户互动专家岗位职责描述岗位要求
职位描述:
A.Responsibilities(essentialtotheposition)
1.Completealltasksbyphoneorlivechataccordingtocompanyprocedures
2.Abletocommunicatewithofflinecustomersface-to-face
3.Interactwithsocialgroupcustomerstomanagetheirexpectation
4.Abletohandleescalatedandcomplaintcases
5.Workstrictlyinaccordancewiththecompany'smanagementandworkflowstandards
6.Maintainexcellentservicestatusandefficientserviceprocess
7.Finishotherworkassignedbysuperior
B.Requirements:
1.Industrybackground:
·Automotive&Mobilityand/orIT&Digital
2.Knowledgeandskills:
·Goodcommunicationandinteractionskillsinsocialgroupmanagement
·Verygoodserviceawareness
·Goodinterculturalcommunicationandnegotiationskills
·Highmotivationandfriendlydemeanor
3.Education/Training:
·CompletedCollegeStudiesineitheronethefollowing:
-Sales
-Business/Marketing
-Othercomparablemajor
4.Competencies:
·Interculturalcommunicationcompetenciesandteamspirit
·Goodwrittenandspokenlanguageskills
·ITcompetenciesinMSOffice
·Reliableanddiligentworkethics
5.Languageskills:
·English(basiccommunication);Chinese
篇2:远程诊断技术管理及售后客户支持互动中心经理岗位职责描述岗位要求
职位描述:
Assistseniormanagerofcustomerexperienceaftersales,setupaftersalescustomersupportinteractioncenter(CSIC).Thoughremotediagnosistechnologytoprovideserviceandsolvedcustomercomplaints.TomaintaintheCSICserviceexperienceinthebeststate,continuetoprovideuserswithqualityservices.
协助售后客户体验高级经理,建立售后客户支持交互中心(CSIC)。通过远程诊断技术为客户提供服务,解决客户投诉。将CSIC服务体验维持在良好状态,持续为用户提供优质的服务。
MainBusiness业务方面:
?远程诊断技术热线管理
Remotediagnosistechnologyhotlinemanagement.
?通过远程诊断协助经销商/客户进行车辆故障追踪
Vehiclefaulttracingassistancetocustomers/dealersbyremotediagnosing
?远程技术权限及运营管理
TechnicalOTArightsandoperationmanagement
?搭建售后客诉处理流程和落实到经销商以及流程改进和实施
Setupcustomercomplainprocessflowandimplementation,andimprovement
?指导经销商处理客户投诉,确保落地和解决
Guidedealershiptodealwithcustomercomplaints,andthecrisiseventmanagementandcontrol.
ProjectManagement项目管理方面:
?协调内部需求和资源以及供应商,确保项目被完美的执行
Coordinatinginternalrequirementsandsourceandvendorsfortheflawlessexecutionofprojects
?确保项目按时按量按预算交付
Ensuringthatallprojectsaredeliveredon-time,withinscopeandwithinbudget
Qualification:
职位要求
EducationBackgroud:教育背景
?本科学历以上Bachelor
Experience:Assignmentsorrolesthatprepareapesonforfutureroles.
经验:
?Haveexperienceinprocessleanandimplementation
具备流程精益化和落实的实际经验
?ShouldhaveabackgroundworkinginBusinessprocessbuilding&controlmanagement
具有业务流程制定和控制管理经验
?ShouldhaveabackgroundworkingintheCustomercomplainprocess
具有相关客户投诉处理管理的相关经验
?Atleast1-2yearsworkexperienceandbackgroundinremotediagnosistechnologyservice.
至少1-2年远程诊断技术相关工作经验
?Atleast7yearsworkexperienceandbackground.2-3yearsrelatedworkexperienceandbackground.
至少7年以上工作经验,2-3年相关工作经验
?Goodcommunicationanddataanalysisability
良好数据分析技能力、良好的沟通能力和技巧
Competencies:能力:
?Englishreadingandwritingskills英语阅读和书写能力
?SoftwaresuchasWord,excel,PPT熟练运用办公软件
?English(Average);Chinese中文/一般英语
篇3:客户总监岗位职责描述岗位要求
职位描述:
1、受理及主动电话客户,能够及时发现客户问题并给到正确和满意的答复;
2、与客户建立良好的联系,熟悉及挖掘客户需求;
3、具备处理问题、安排进展、跟进进程,沟通及疑难问题服务的意识和能力,最大限度的提高客户满意度。
4、具备一定的销售能力,每月安排客户关爱怀活动,包括新车讲堂、车主活动等
5.客户关系管理部内部各
岗位要求
1.年龄25--35岁,有一定的客户服务工作经验。
2.能熟练使用办公自动化软件
3.具有良好沟通及协调能力,一定要有“客户为先”的服务精神。