基础设施解决方案工程师职位描述与岗位职责任职要求
职位描述：
工作职责：
1、对依赖基础设施的业务需求进行梳理抽象，并参与解决方案的设计和实现；
2、基础设施线上问题排查和定位分析；
3、参与基础设施精细运营，同研发团队配合管理用户预期、同步进展以及推动用户配合等。
任职要求：
1、对互联网基础设施有深入理解并能对业务场景有较好的抽象能力；
2、熟练Linux/Unix系统操作、管理、配置与故障排查；
3、会使用Shell/Perl/Python中一种及以上的脚本语言编程；
4、善于沟通，能够清楚表达观点和善于用数据描述需求和Feature；
5、团队合作，能够凝聚并推动多个团队高效合作；
6、良好的客户服务意识，主动思考，自我驱动力强。
7、加分项：
有大型互联网海量数据高并发系统实践经验
熟悉云计算和大数据产品（hadoop/hdfs/yarn/kafka/kv存储）并有实践经验；
篇2：SaaS云产品解决方案支持（日英双语）职位描述与岗位职责任职要求
职位描述：
职责描述：
TheobjectiveoftheHUBCustomerSuccessManageristobeaTrustedAdvisorwiththeCustomertodriveAdoptionoftheirchosenOracleSaaSapplication,maximizeCustomerretention,advocacyandsuccesswhilealsocontributingtoincreasedsubscriptionrevenueexpansiongrowthandachievement.
Inthisrole,youwillworkremotelywithcustomersonthelowersegmentoftheinstalledbaseinaproactiveandreactivemode.Youwillhelpourcustomerstoobtainallsuitableinformationneededinordertouseandadoptourapplicationssuccessfully.
YouwillworktowardsindividualannualtargetsfordrivingtheAdoption,RetentionandExpansionofyourcustomer’ssubscriptions,byworkingcloselyandcollaboratingwiththeRegionalSalesandCSMteamstobuildstrongcustomerrelationshipsandunderstandourinstallbaseCustomerobjectives-effectivelymanagingallcustomerrelatedactivitiesthroughoutthecustomer’slifecycle,fromsignuptorenewalremotelyanddemonstratingthevalueofOracleSaaSapplications.
YouarepassionateandcommittedtoensureallsuitableresourcesneededtomakeourcustomerssuccessfulareavailableviaourSuccessHubCustomerportaland/ordirecttothecustomerviatheavailablesystemsorautomatedprocesses.
EssentialDutiesandResponsibilities
?EnsurecustomercoveragethroughtheSuccessHubCustomerportal,chatandothermechanismstodriveCustomerAdvocacy,Adoption,RetentionandExpansion.
?Developdeeperunderstandingofthecustomers’objectivestoidentifyopportunitiesandfurtheralignresourcesthatwillguidethecustomers’successfuluseofandreturnoninvestmentwiththeirOracleSaaSsolution.
?DrivecontinuedandmaximumadoptionofOracle’sSaaSsolutionsandidentifyandfosterproductexpansionopportunitieswiththeappropriateCloudSalesteamviaavalue-basedrelationshipwithassignedclients.
?Actinaprogrammaticwaytodelivertosuccessplan,businessreviews,roadmapsessions,enablementandadoptionservicesandensureregularproactivecommunicationwiththeassignedinstallcustomerbase.
?Createsimplemessagingaroundthevalueoftheoverallsolutionandencourageoptimalutilization.
?Guidecustomersthroughsignificantservicemilestonessuchasupgrades,newreleases,etc.viaautomaticandprogrammaticplannedandexecutedmethods.
?Providegenericbestpracticesandindustrybenchmarkingmaterialsviaselfserviceandproactivepushcommunication.
?Workcloselywiththesupport,presalesandconsultingteamsincludingpartnerstomakesureyoucandelivertheprogramcontentandresolvecustomerneedsinaneffectiveandhighqualityway.
?WorkcloselywiththeRegionalSalesteamtoensureadequateawarenessaroundthevolumecustomerbaseduetoreneweachquarterinadvance.
?Ensurethetimelyupdateanddata/contentqualityofrelevantinternalOraclesystemsusedbyHubCustomerSuccessManagers,suchasCLM,ServiceCloud,EloquaandtheSuccessHubandCommunityportals.
?CompletetherequiredOracleSalesAcademytrainingandCSMproduct/domaintoaLevel2accreditationstandard.
任职要求：
?Excellentphonemanner,abilitytolistentocustomerconcerns/issueandarticulateaprocesstodeliveraconsideredsolutiontothecustomerwithconfidence,ie.remoteengagementtosupportalargenumberofcustomersintheGC/HK/TW/Korea/Japanregions,thatexpecthand-holdingortobedirectedtoresourcesthatwilldeliverasatisfactorycustomerconclusion.
?EnglishspeakingfluencyandproficiencyisrequiredaswealsolooktoestablishabroaderregionalHubmodelthatcansupportcustomersacrossallJAPACregions(ie.potentiallyinteractingwithcustomersinANZ).
?Demonstratedexperienceandaffinitywithaparticularverticalindustrymarket,eg.financialservices,HR,travel,retail,ecommerce,technology,professionalservices,education,health,etc.
?Proactiveengagementwithacustomerforbusinessreviews,webinars,planningforsuccessandplatformadoption,ie.thisisnotareactivetechnicalsupportinvestigationrole,theHubCSMrequiresproactiveinitiativesthataddsvaluerealisationtocustomeradoptionandusageofourSaaSproducts.
?HandsonexperiencewithSaaSproducts,ie.abilitytounderstandthecustomerenduserperspectivewhenusingcloudproducts.
?Teamcollaborationandsharingofideasandactivities,ie.demonstratedwheretheyhaveworkedinateamenvironmentandproposedideasthathasbeenadoptedbytheirteam.
篇3：深度学习解决方案工程师职位描述与岗位职责任职要求
职位描述：
职责描述：
1.结合客户需求，应用深度学习相关技术解决实际问题；
2.参与图像处理、人脸识别、目标检测等方案的设计及实现；
3.负责深度学习平台部署及性能调优。
任职要求：
1.掌握深度学习基础知识如CNN、RNN、LSTM等，有深度学习相关工程经验；
2.掌握深度学习相关框架如Caffe/Tensorflow，以及OpenCV的开发，有较强的动手实现能力；
3.熟悉RDMA等高性能网络，有分布式计算如MPI开发经验；
4.熟练掌握Python/C++，有扎实的编程基础、良好的编程风格和工作习惯；
5.具有独立解决问题的能力，良好的团队合作意识和沟通能力；
6.重点院校计算机相关专业本科及以上学历。
制度专栏
热点制度职责
