现场技术支持岗位职责任职要求
现场技术支持岗位职责
现场技术支持工程师/FAE杭州中天微系统杭州中天微系统有限公司,中天微任职资格:
1.熟悉CPU编程模型,有较好的C/C++编程能力,熟悉操作系统的实现;
2.熟练使用AMR或其他处理器的工具链;
3.有较好的分析及定位能力,对于一般常见问题能够在现场进行定位并解决;
4.具有较强的沟通能力,能协调公司内部与客户间的沟通,及时帮客户解决问题;
岗位职责:
1.对客户进行售前及售后的技术支持及现场技术沟通,保障客户的项目成功;
2.对客户进行技术跟踪,并收集客户对公司的产品的技术建议;
3.承担售前的产品推广工作,并能够寻找更多的客户机会,促进公司的产品销售;
4.开拓并维护良好的客户关系,使得客户在项目成功的基础上,能够继续选择和中天合作;
现场技术支持岗位
篇2:现场技术支持工程师岗位职责
现场技术支持工程师
Responsibilities:
CriticalextensionofSalesbysupportingAccountManagersandRegionalSalesManagers–
EnsureDanfossproductsarebeingproperlyhandledandinstalledatthecustomer’sfactoryoratthecontractor’sjobsiteandprovidecustomerfieldsupport/troubleshootingincommissioning/service
Summarizeallfailurecasesindedicatedcustomersandpreparemonthly/annualfailureanalysisreportandsummary
ProvidetrainingtointernalFSEsandexternalOEMaftersalestechnicalsupportengineers
Ensurecriticalapplicationknowledgeobtainedinthefieldiscommunicatedbackintothefactoriestoimproveexistinganddevelopmentofnewproducts
Supportthecollectionofafulloverviewperapplicationfromtechnicalpointofviewliketrends,majorplayers,competitor’sengagements,etcincooperationwithMarketing
Feedsystem/producttestsintoADCApplicationLabs
Requirements:
Minimum5yearsinHVACfield,refrigeration&ACsystemdesignexperienceispreferred;
Bachelororabove;
Openmindforlearning/customermindset
Goodatcommunication
Frequentbusinesstravel(Average2-3days/week)
Fluentspoken/writtenEnglishpreferred
Oilfreesystemexperienceispreferred
Responsibilities:
CriticalextensionofSalesbysupportingAccountManagersandRegionalSalesManagers–
EnsureDanfossproductsarebeingproperlyhandledandinstalledatthecustomer’sfactoryoratthecontractor’sjobsiteandprovidecustomerfieldsupport/troubleshootingincommissioning/service
Summarizeallfailurecasesindedicatedcustomersandpreparemonthly/annualfailureanalysisreportandsummary
ProvidetrainingtointernalFSEsandexternalOEMaftersalestechnicalsupportengineers
Ensurecriticalapplicationknowledgeobtainedinthefieldiscommunicatedbackintothefactoriestoimproveexistinganddevelopmentofnewproducts
Supportthecollectionofafulloverviewperapplicationfromtechnicalpointofviewliketrends,majorplayers,competitor’sengagements,etcincooperationwithMarketing
Feedsystem/producttestsintoADCApplicationLabs
Requirements:
Minimum5yearsinHVACfield,refrigeration&ACsystemdesignexperienceispreferred;
Bachelororabove;
Openmindforlearning/customermindset
Goodatcommunication
Frequentbusinesstravel(Average2-3days/week)
Fluentspoken/writtenEnglishpreferred
Oilfreesystemexperienceispreferred