客户体验经理岗位职责

编辑:制度大全2019-12-27

客户体验经理UndergeneraldirectionfromChinaAftermarketBusinessandProjectServiceManagementfunction,andinclosecollaborationwithcross-functionalteamslikebusinessdevelopment,operation,systemsolution,sales,branding,productmarketingandoutsidepartners,todesign,developandimplementstrategiesandplansofProjectServiceManagementSystem,includingservicestandard,delivertrainingandauthorizetoservicestoresandservicetechnicians,setupKPItoevaluateandservicestore/technicianperformance,buildprocesstoresolveconsumercomplaintsandcollectconsumerfeedback,drivecontinueimprovecustomerexperienceandservicestandardoptimization.

TypicalDuties

Servicestandardcontinueimprovement

-Basedonproducttechnicalrequirements,consumercomplaints,consumersurvey,continuouslydriveservicestandardimprovementtoelevateconsumerexperience,buildservicebenchmark

Techniciantrainandauthorize

-Developtechniciantrainingmaterialstotracktrainingprogress

-Developprocesstoguidetechniciantoattendtrainingandexam,evaluatetrainingresults

-Developonsiteactivitiestomotivateprojecttechnician,enhanceproductbrand,servicebrand,servicestandardtraining,increasetechnicianserviceawarenessandloyalty,spreadproductandbrandmessagetoconsumersthroughtechnicianserviceandcustomerexperience

Servicemanagement

-Developproperprocesstoenableservicestandardwellimplementationinfield

-Workwithoperationteamandservicepartnertodeliverclearrequirementsandprocessforstoreperformanceandtechnicianserviceresults

-UnderstandconsumerbehaviorandneedstosetuprightKPItoserviceresults

-Developissueresolvingguidancetoservicepartnertomakesureconsumervoicecanbefeedbackintime

-WeeklyandMonthlyreportouttodeliverservicenetworkinsightstoleadershipteam,anddriveimprovement

-Setupincentiveanddowngrademethodologytoencouragegoodandobsoletebadservice

-Buildtechniciancommunity

Consumersurveyandcallcenter

-Setupstandardandprocessofconsumercommunication,includingnegativecomments,regularserviceresultscheck

-Improveservicestandardbasedontechnicianfeedbackandconsumervoice

Servicebrandingandcommercialization

-Workwithbrandingteamtopromoteservicebrandthroughonlineandofflinechannel

-Continuetoaddvaluetoprojectservice,consumerexperience,customervalue,differentiationwithcompetitors,setupproperpriceforserviceandselltoconsumers

UndergeneraldirectionfromChinaAftermarketBusinessandProjectServiceManagementfunction,andinclosecollaborationwithcross-functionalteamslikebusinessdevelopment,operation,systemsolution,sales,branding,productmarketingandoutsidepartners,todesign,developandimplementstrategiesandplansofProjectServiceManagementSystem,includingservicestandard,delivertrainingandauthorizetoservicestoresandservicetechnicians,setupKPItoevaluateandservicestore/technicianperformance,buildprocesstoresolveconsumercomplaintsandcollectconsumerfeedback,drivecontinueimprovecustomerexperienceandservicestandardoptimization.

TypicalDuties

Servicestandardcontinueimprovement

-Basedonproducttechnicalrequirements,consumercomplaints,consumersurvey,continuouslydriveservicestandardimprovementtoelevateconsumerexperience,buildservicebenchmark

Techniciantrainandauthorize

-Developtechniciantrainingmaterialstotracktrainingprogress

-Developprocesstoguidetechniciantoattendtrainingandexam,evaluatetrainingresults

Servicemanagement

-Developproperprocesstoenableservicestandardwellimplementationinfield

-Workwithoperationteamandservicepartnertodeliverclearrequirementsandprocessforstoreperformanceandtechnicianserviceresults

-UnderstandconsumerbehaviorandneedstosetuprightKPItoserviceresults

-Developissueresolvingguidancetoservicepartnertomakesureconsumervoicecanbefeedbackintime

-WeeklyandMonthlyreportouttodeliverservicenetworkinsightstoleadershipteam,anddriveimprovement

-Setupincentiveanddowngrademethodologytoencouragegoodandobsoletebadservice

-Buildtechniciancommunity

Consumersurveyandcallcenter

-Setupstandardandprocessofconsumercommunication,includingnegativecomments,regularserviceresultscheck

-Improveservicestandardbasedontechnicianfeedbackandconsumervoice

Servicebrandingandcommercialization

-Workwithbrandingteamtopromoteservicebrandthroughonlineandofflinechannel

-Continuetoaddvaluetoprojectservice,consumerexperience,customervalue,differentiationwithcompetitors,setupproperpriceforserviceandselltoconsumers

篇2：按揭客户经理岗位职责

客户经理/按揭员灿谷投资上海灿谷投资管理咨询服务有限公司,灿谷,灿谷投资,灿谷金服,灿谷集团,灿谷岗位职责:

1、对本地客户进行管理并定期拜访;

2、建立客户档案,并保持密切联系,定期向主管汇报拜访情况;

3、在提供产品的同时开展顾问式服务,为客户提供专业的培训和讲解;

4、不断开拓渠道,扩大客户网络;

5、在公司的培养和不断地成长中学会分析和思考的能力。

任职要求:

1、大专及以上学历,年龄20-30岁,形象好,气质佳;

2、性格外向,阳光向上有激情,乐于沟通,亲和力强;

3、具备开拓市场和维护客户的能力;

4、能适应出差,有销售经验,有驾照者优先。

篇3：华南区客户经理岗位职责

华南区客户经理优博创通成都优博创通信技术股份有限公司,优博创,优博创通,优博创岗位职责:

1.负责产品的市场渠道开拓与销售工作,执行并完成公司产品年度销售目标;

2.根据公司市场营销战略,提升销售价值,控制成本,扩大产品在所负责区域的销售,积极完成销售量指标,扩大产品市场占有率;

3.与客户保持良好沟通,实时把握客户需求。为客户提供主动、热情、满意、周到的服务;

4.根据公司产品、价格及市场策略,处置询盘、报价、合同条款的协商及合同签订等事宜;

5.动态把握市场价格,定期向公司提供市场分析及预测报告和个人工作日报、周报及销售预测;

6.维护和开拓新的销售渠道和新客户,自主开发及拓展上下游用户,尤其是终端用户。

任资资格:

1.大专以上学历,3年以上通信行业或者光器件行业经验,有光模块行业经验者优先;

2.普通话流利,具有基本的英文沟通能力,能看懂简单的英文邮件;

3.适应经常性出差,有一定客户基础者优先

篇4：ktv客户经理岗位职责

岗位职责:

1、独立完成客户的拜访及产品销售;

2、负责大客户开拓,建立稳定的客户关系,维护现有客户资源;

3、撰写大客户调研报告及客户解决方案;

4、分析大客户的消费心理,制定行之有效的销售策略;

5、完成销售目标;

6、进行商务谈判,参与销售合同具体条款的制定及合同签订。

任职资格:

1、有KTV销售工作经验者优先;

2、沟通能力强、能从容应对高层谈判和中、大规模培训;

3、注重效率,能适应高强度、快节奏的工作环境,有激情,有强烈的团队协作意识;

4、具有丰富的计算机软件企业工作经验或具备优良的企业管理工作经验;

5、具备较强的市场开拓、客户沟通能力,较强的沟通技巧和团队管理能力;

6、具有深厚的行业资源背景和一定的客户资源,具备敏锐的观察力、分析判断能力;

7、能够承受较大的工作压力和销售业绩要求。

篇5：保险公司客户经理岗位职责

保险公司客户经理中银保险有限公司广西分公司中银保险有限公司广西分公司(分支机构)职责描述:

1.参与所服务中行营业单位银保业务发展规划,负责推动并达成所服务中行营业单位银保业务计划及各项经营指标;

2.参与银保渠道培训课程的设计与开发,负责所服务中行营业单位客户经理的保险业务知识和技能的培训与辅导;

3.负责所服务中行营业单位银保业务的售前服务,包括标的查验(包括验车)、核保初审、大项目计划服务书制作和陪同展业等;

4.负责所服务中行营业单位赔案材料的收取、业务咨询,协助开展银保渠道业务理赔等售后服务。

任职要求:

1.全日制大学本科及以上学历(若条件特别优秀者可适当放宽至全日制大专学历),保险、金融、管理及相关专业,35岁以下;

2.2年以上保险从业经验,具有一定的银保渠道销售或管理经验;

3.有亲和力,吃苦耐劳,勤奋坚韧,有奉献精神,认同公司的企业文化,具有较好的团队合作精神,具备较强的市场和业务开拓能力,培训辅导能力、营销策划和推动能力。

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